Central Loop Hotel  

It is in an excellent location, cannot be any better. One block from Willis (Sears) Tower, 2 blocks from State Street, 3 blocks from Michigan Avenue. Perfect for shopping, walking. Hotel is very nice in general. Free wireless available and works well. Access to metro on State street, convenient access to Airport via Blue Line. This is definitely my Chicago hotel going forward.

Staff looks like they are in hurry, they check you in using a self-service type of kiosk, you feel like "here is your key, here is your bill, go, go, go". Hotel is very busy, that may be the reason.

Easy to walk straight off the street into fast elevators. Good quiet room. Helpful staff.

The club atmosphere provides a whole floor for people who need to do work on the computer, print up boarding passes, and collate their work materials. It's also a social area for talking to other travelers, many of whom are visiting Europeans. My room had a generous study/work area with a bookcase including some interesting books--a nice touch. The hotel had likely been an apt. Building, but they had done a good job of carving cozy rooms out of the eccentric layout.

The check-in process involved computer terminals which still required some prompting by the staff. And there were only two desks for hotel staffers, who were clearly flustered and over-worked. They need to spend a little more on labor and put in a counter of staffers instead of asant two desks.

Clean, surprisingly affordable by Chicago hotel standards. This is now my Chicago hotel.

That there is a $50 miscellaneous fee tacked onto your credit card and they don't mention anywhere this occurs. Bad Form!!!

Nice, clean, modern funiture, excellent facilities

Location

Small bathrooms.

A newly renovated room, nice staff. I'll stay in this hotel during my next trip to Chicago.

love the location and the service, very nice and convenient

The proximity to DePaul University was an important factor for me, next to price.

Overall, the hotel staff lacked responsiveness and enthusiasm in helping customers. When they see you, they don't make the initiative to greet you or ask if you need anything. In a service type business, it's important to have someone at the service desk all the time waiting to greet people and attending to people's needs. The only person who gave me great service was the room attendant and I felt very bad that I was in a rush to leave the hotel and forgot to give him his tip! The hotel restaurant was not any better. I would have gone elsewhere for breakfast but I misjudged the blustery weather at 6am and retreated back to the hotel restaurant. When I went there for breakfast, I noticed an empty place with only 2 guests at the time. They had 2 people to greet people at the door which I thought was a small improvement over the reservations desk, but had only 1 waiter who disappeared frequently. I was seated at a corner where there was a lot of foot traffic. When I asked to be seated elsewhere, instead of relocating me to another table, the waiter asked me if I wanted to sit at the other end of my table! Impertinent! Sensing I wasn't pleased with this, the waiter eventually gave me another table. I wanted to order more things from the menu but decided to leave because service was poor at best with 2 people at the door doing nothing and a waiter who spent his time in the kitchen.

Great value for downtown Chicago location.

Close to Amtrak station and reasonable. Staff efficient and courteous. We liked the Elephant and Castle and made full use of it. Staff are friendly and courteous

Location