Caribe Royale Orlando  

it was sad that they charge me with 100$ for somking in the room although i aolready make my room prefrerence as smoking room. when i checked with the management they told me that the my booking didn't show any reference to this while i showed them the confirmation letter that sent by booking site. make story short they charge me with $50 (discount). pls be careful and wish booking site make sure and coordinate their customers reservation well.

I liked everything from the friendlyness of the staff to the beauty of the hotel I really enjoyed my stay

Safe and close location to the large resorts.

Great Location, close to all the major parks, restaurants and highways. The Outlet shops are a short drive away. Apartment style living with hotel service in a resort.

I was treated with complete respect my entire stay. It seemed as if the staff truly liked their jobs. My room was in a wonderful location with a great view. The pool area was a great place to get sun and relax. This is a wonderful place to stay! I would definitely stay again.

My only complaint would be that the pillows were too thick and hard. It was difficult to get comfortable with them.

Our room was not ready when we arrived at 4pm. We were forced to wait to check in for about 30-45 minutes. The consierge was terrible. They were pushing packages on us instead of trying to satisfy our needs. The woman was very rude to the point of become nasty when I wouldn't accept her suggestions. Expedia's role should be reconsidered if it can't be properly managed, if that is the problem. Also, we ordered pizza from room service, the cost was high but the pizza was unbelievably bad. Three hungry people after one bite put the rest in the hallway. It was almost like a solid 1/4 thick piece of cheese melt onto bread.

The room and the rest of the facility was very nice. It was close to Disney and the cleaning people did an excellent job during our stay.

Nice facility. Spacious rooms.

We were greeted upon check in by a gentleman named Rechard. First off they had our room type incorrect based on what we booked online. When told about the mistake and shown proof of booking confirmation print out, Rechard said that it was booking.com's problem and that if we wanted the room we payed for that we would have to pay additional for it. When we got Booking.com on the phone he said that they would have to call the hotel. All this with a very not helpful and cold attitude. Hotels are supposed to be about Cuatomer Service. Not a very good reception.

It was clean, neat and I loved the extra room for tv watching. Thought I'd probably go there with my grandchildren. The firm mattress was fantastic!!!

It shocked me. It's very old. The cost realy overload. When you need help there's no one, you call and wait for the staff to pick up the phone. Addition to that, the cost of the comunications are really expensive.

It was very close to the conference I attended.

Very spacious and comfortable

Location, close to everything!

Everything was in order, nothing was bad. Good service, good hotel ggod price, good location,

Not enough parking facilities