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4058 17th Street, The Castro, San Francisco, CA 94114 – Show map
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96 verified reviews
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Casa Luna San Francisco's staff speaks: Spanish, English
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Tennis Court, Golf Course (within 2 miles), Hiking, Hot Tub
No parking available.
Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), Express Check-in/Check-out, Baggage Storage, Private Check-in/Check-out, Laundry, VIP Room Facilities
Non-smoking Rooms, Family Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years is charged USD 7 per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Casa Luna San Francisco accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 96 reviews
Value for money
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Hassle free, and close to muni, buses and BART. The room had a great kitchen to cook and entertain from. Good layout and no sterile hotel feel. A homely gem in SF.
Excellent location away from Downtown SF which we liked.
Slightly musty smell as basement flat.
A very luxuous flat, very well located and extremely comfortable. Maybe better for a couple with one kid than with two grown up teenagers but still excellent.
The stairs to go to the flat when carrying heavy luggages and the absence of parking place
We got the Studio apt. It was very convenient. Debbie was kind enough to offer us also another apt across the garden as we assumed wrongly, the Studio can cater 4 people.
The bath requires renovation
They have established a great balance between a home away from home and the freshness of a hotel. We did not feel like we were borrowing someone's home (which we would not have liked), but were very relaxed in a cosy space (much nicer than a hotel suite.) Very good amenities including super WiFi, laundry facilities, free land line, gorgeous location, super master bed with excellent closet space and good appliances.
No one responded to calls/messages on emergency numbers--do not bother with Debbie, the manager--she is terribly unhelpful. She sent us the incorrect access code, and if it wasn't for our local friends we would never have known and would have been, literally, on the street with small children at 1:30 in the morning when we were due to arrive after a long day of travel. When we finally did make contact with her she could not have cared less and when her grave error was discovered by the very helpful general manger, Wyatt, (excellent service from him) we never received an apology from her. Debbie, in our opinion, is a liability. Cleanliness could have been better (especially as all guests are charge a $150 cleaning fee.) Dirty cupboards and drawers and smelly bathroom cupboards; dirty laundry closet; several bottles of old, past their sell by date condiments in the fridge and cupboards; duvet and pillow covers had not been washed and smelled used. House plants needed some love and attention--perhaps better to remove.
Appartement was top, we payed 1150 us for three nights, and stayed with 5 people.
Curtain in the master bedroom should keep out more light,
The place was great looked just like the photos. It was beautiful. Wifi was fast, and had a good Castro location.
Shower head was a bit small for my 6ft boyfriend.
Lovely and luxerious appartement! Everything splendid! Wow!
Even thought it is nice to stay in Castro, it is a bit far away from the center of SF
Location is very close to rail/bus stop, which made it easy to get around. Traffic noises are tolerable. Spacious kitchen to cook and eat. Room for kids to spread out and rest.
Constantly awoken by leaking toilet in master bath (close to bed) that caused tank to refill. Called for repair but was not present to witness any possible attempt to fix. Ended up having to turn water off myself at night.
Very comfortable, clean and well furnished accommodation. Our 2 bedroom apartment had everything. The cheese plate, wafers and fresh fruit were wonderful extras that made our stay perfect!
Next to transport Quiet, off the street
Accommodation could have been cleaner it was a bit grubby and was a bit damp A full length mirror would have been good as would somewhere to sit and dry your hair
Upon arriving at Casa Luna at nearly 2:00 in the morning, we found the studio suite in complete disrepair. There were soiled sheets strewn about the bed, piles of wet dirty towels in the restroom, and dirty dishes in the kitchen. No one would answer any of the phone lines at that hour so I was forced to use the emergency line. The housekeeper lives over an hour and a half away so we were given the code and told to change our own sheets and get clean towels, etc. We were refunded for our night due to the mishap, but what is really mind-blowing is the fact that the housekeeper did not come until 5:00 the next evening. I would think after that monumental of a mistake (it was the first night of our honeymoon also) cleaning our apartment would have been a first priority. Additionally even after the cleaning there was an odd musty odor. The bathroom was also inconveniently small and there wan not an outlet to plug in a hairdryer. Overall we were very disappointed in Casa Luna and advise others to find somewhere else to stay during their San Francisco vacation.
Very clean and comfortable.
Check in is difficult for me . Please let the customer know how to enter the room in advance.
The essential oil shower gel/toiletries are excellent!! The TV programs are excellent/comprehensive, so are the utensils and cutleries. Furnishing is classy especially with the nice fireplace (studio room). Excellent location: Near to the happening Castro busiest area; just right beside Castra Muni/train station.
Somewhat too dark; lack of natural lighting. The shower curtain railing is in dire need of change. No bathroom slippers provided. No safe deposit box.
Loved the whole apartment - the attention to detail was fab. Admin was very good too.
Don't really know if this is a negative! It did take a long time to get to Downtown and Fisherman's Wharf on the tram. However it was fun getting there that way. Also if we hadn't chosen Casa Luna and specifically Castro as a place to stay we probably would not have gone to the Castro Theatre - and we all loved it.
proximity to great eateries space in the apartment and the extras such as shampoo etc provided the excellent restaurant reviews and the information regarding things to do in san fran provided by the owner.
Everything about the apartment It was exactly as shown on the video that came with the confirmation email from Casaluna Many extra little touches eg 'green' toiletries including makeup remover pads, cheeses & grapes, ground coffee for the coffee machine, etc etc The garden space was fabulous with a relaxing water feature Excellent laundry facilities wonderful beds & bedding Truly a home from home
Nothing not to like
Excelent location, comodity and Department equipment
Most be cleaner person every 4 days at least.
The location is excellent from the point of public transport and within a couple of minutes walk you could get to the street car, the tube and buses. However one could not find many restaurants, cafes etc. in the vicinity. The flat was very comfortable, roomy and well equipped.
It was generally speaking clean but unfortunately failed on a couple of issues.
location was just great with MUNI station just a few steps away and it is super clean! Place had a very comfortable feeling, like a home away from home, kitchen is well equipped. We would definitely stay here again
Bathroom is a bit small but that would not hold us back from returning to this place
The apartment is excellent, it is super clean, it included anything that we would have needed, cooking utensils, washer, dryer, detergent and it is in a great location. My husband and I were very impressed.
There is a $150 cleaning fee per stay and we only stayed one night so this fee was pretty high, it would be worth it for a multiple night stay.
Perfect location next to Muni-station. Excellent restaurants in neighbourhood. And the appartment is just perfect: fully equiped kitchen, superfast wifi, satellite tv, all lights could be operated with a dimmer switch.
If the owner wants an even more perfect appartment, he could provide a safe.
luzurious apartment. Although we did no meet any staff the information book was very detailed and had great suggestions for visitors. All the stairs to the appartment with heavy luggage (we were on a 3 week trip around the states from HK) were a challenge but we knew that on booking.
The location and facilities were excellent. I would definitely stay here again and recommend Casa Luna to my friends.
The Spa bath wasn't functional in the Carriage House
The location is great, in a quiet residential area, yet really close to the public transport system and to the lively and very 'gay' Castro district. The apartment (this is not a hotel) is very well appointed and has lots of room. Outdoors, there is also a quiet area to sit, with a secluded feel to it and a pleasant water feature, providing a sense of tranquility. This two bedroom apartment has two bathrooms, as well as a lounge and very large kitchen/diner. The decor is very pleasant, the rooms generally large, light and airy. There is access to shared laundry facilities two floors down and washing detergent was provided. Although we could probably have found parking for our car nearby, it was very useful to us to know that we had convenient and nearby garaged parking which we paid extra for. We did no cooking but made our own breakfasts here and there appeared to be all of the necessary tableware and cooking implements that would be required to prepare full dinners for a family or as we were, a couple of couples. The owners provide very, very good information both when booking this apartment and within it, so it is easy to find shops for food, restaurants and how to work the (very good) tv and sound system. The efficient replacement of the broken ironing board. Would definitely recommend!
One of the bathrooms has a window that cannot be kept open properly, to let the steam out more effectively when bathing (the extractor does work but I wanted some fresh air). The ironing board was broken when we arrived (though quickly replaced through a quick phone call). The second bedroom links to the apartment's lounge by way of a pair of large sliding doors that do not 'meet' properly in the middle, which potentially reduces privacy for that bedroom which also has less storage area for clothes than we would have liked.
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