Casa Marina Beach & Resort Club Waldorf Astoria    

Muito limpo, praia privada, tranquilidade, funcionarios atenciosos

falta de ventilação no banheiro e de soporte/varal para pindurar as toalhas molhadas apos ducha

A comida do restaurante de frente para a praia foi muito boa (apesar de um pouco cara).

A praia em frente ao hotel, apesar de ser muito bonita, não é muito acessível pelo fundo ser todo de pedras (tivemos que sair do hotel e ir para a praia publica para conseguirmos acessar o mar).

Considerando o custo final da diaria neste Hotel em torno de us 500,00 achamos o banheiro muito pequeno, nao era muito limpo e nao repunham sabonete diariamente. E um Hotel deste preço e desta categoria servir Champagne na praia em copos de plastico descartavel, é inadmissivel!! Sera que nao conhecem taças de acrilico!!!

Atendimento , o lugar e belo , localização , tufo

Estacionamento na cidade , nao existe , ande a pé

as acomodaçoes sao excelentes, limpas e confortaveis

a equipe nao se empenha em te auxiliar

-Estrutura -Quarto amplo, claro e aconchegante -Staff muito bem treinado -Localização beira mar

- Paredes do quarto mto finas, deixando assim vc ouvir todo o barulho dos corredores, e sempre parecer que tinha alguém entrando no seu quarto no meio da noite. - Check in muito tarde 4:00pm e check out muito cedo 11:00am -Estacionamento cobrado a parte (U$20,00 self parking/day ou U$25,00 manobrista/dia) por tão pouco deveriam embutir no preço ou não cobrar nada.

Me cobraram o hotel novamente, estou esperando uma resposta de voces da Booking.com. Enviei o email a voces e ainda não obtive resposta

Piscinas.

Limpesa e estado péssimo do hotel sem manutenção total.

Limpeza, Localização, Staff, áreas de convívio e alimentação

A saída de ar-condicionado do quarto é direcionado para cima da cama...sopra um vento gelado na cabeça do hóspede toda vez que o aparelho liga.

O final de tarde e início da noite é belíssimo. O hotel organiza toda uma estrutura romântica com tochas e mesmo no lado oposto, da ilha, é fácil chegar a badalação.

O hotel tem uma parte nova e outra velha, um amigo me recomendou a nova, porém é muito longe do lobby, Não lhe ajudam com as malas. O quarto já não é tão novo, o chuveiro caí pouca água. Apesar de um hotel turístico a refeição e a garota da lojinha não fazem questão de entender outra língua.

Dos funcionários do Restaurante e Bar na piscina, não têm categoria para estar num hotel (supostamente 4/5 estrelas). Não sabem atender e chegam a ser mal-educados por não atenderem as pessoas duma forma civilizada.

Hotel bem localizado, bonito, limpeza em geral adequada, funcionários bem atenciosos porém não falam português. Recomendo os quartos com vista para o mar, vale a pena pagar a diferença de preço ( acordar de frente para o mar e show).

Ponto de atenção: hotel cobra diversas taxas (12,5% governo, $25,00 de serviço hotel por dia, estacionamento, $25,00 café da manha por pessoa/dia... Recomendo parar seu carro na rua pois e de graça..ira economicar algo em torno de 20 dólares a diária.... Achei os restaurantes um pouco caro para o serviço e comida...Recomendo comprAr um café da manha em algum lugar e tomar no quarto, vale a economia...Sobre o jantar recomendo jantar fora também, existem ótimo restaurantes em key West...podem seguir a risca as recomendações do Trip advisor....fui em alguns, e a classificação esta aprovada... No mais coisas de resorts..

Chegamos no hotel e a diária estava por 199 dólares,bem abaixo do preco que haviamos pago. O servico e o atendimento sao péssimos. Funcionarios sem nenhuma vontade de atender e dar dicas sobre o local. O ar condicionado do quarto estava quebrado.

Praia particular, funcionarios muito educados e atenciosos. Pscinas show com oferendas do hotel, sucos, agua, sorvetes etc...

Nao, gostei de tudo pena que tinha um furacao em formacao e soh choveu!!!

Cobraram Valet parking sem nem termos usado o carro em dois dias de estadia,e caro, fora um excesso de taxas, a diaria no final ficou uns us100,00 a mais.

Overall , our stay was excellent. staff was helpfull and friendly ,room/ocean view was excellent

had to deal with a minor ant problem that should not have occured ,shower water pressure seemd very low which might be an island issue more than a hotel issue , and I thought being charged a fee for wifi was totally unnecessary with the room rate as high as it was. Also , a separate $20/day parking fee was a bit much.

We loved the few from our room. Both the ocean and pools and back area of the resort. The resort was beautifully landscaped and the employees were very helpful and friendly.

I think the cost of the room is expensive without anything being all inclusive. It would be nice to get food or drinks with a package to stay.

Staff was perfect. Very beautiful building and setting. Nice and spacious room. Good compromise on location: near enough to the city though not walking distance to the touristic places, but still a calm neighbourhood.

Pricey. Few restaurant options inside the hotel (just one). It's almost a resort where you can check-in and forget about the outside world, but falls short of it and we had to go to the city more often than we'd like to. Sofa-bed was not very comfortable to sleep in.

Housekeeping was terrible, did not get room made up until 5pm after having to ask. Did not get handtowels, Spoke to Manager of hotel about service

Staff was very friendly and attentive. Obviously a nice resort, pool and beach.

Check in was late. Waited several hours for room to be ready. (finally checked in around 5pm). The room was on ground floor and at the far east of the resort. Very noisy all night long from car and motorcycle traffic. We did not get any sleep during our 4 day stay except at the pool (from exhaustion). The room is way overpriced for its location.

Location, food, Steven - room manager, building / history,fires around the pool area at night, beach

Room not ready when we checked in at 6pm. 2Nd room we refused was a dungeon 3rd room right next to car park, refused. 4Th room, so small we could not open our cases. 5Th room excellent. They had a convention and gave all the good rooms away to them, we were not happy but eventually things were sorted and staff were great. Bad things, you have to pay for car park and they charge a daily 'resort fee' for towels, pool beds !!!! saying that they do give out free drinks...too many weddings....one grumpy pool bar staff..

Went to swim one night pool was closed

Pretty much everything was great! Superb location , great rooms including comfy beds. Excellent service throughout! Thru my job i stay something like 200 nights in a hotel annually, hence i feel qualified to evaluate. This hotel is absolutely Great!

Well..Maybe they could change the meny at the Sun Sun(?) restaurant more often. A bit worn down bathroom .

It was quiet, clean and the rooms were very roomy and beautiful. The outside was landscaped very nice and the beach area was nice and well taken care of. Workers in the lobby area were very helpful and friendly.

People smoking on their outside deck, next to our deck. We were not able to enjoy our deck and view.

The room had one desk chair. We asked for a chair and it took 4 hours and 4 people to get us one. It was just an ok place. We had just spent time at cheeka and that was an incredible experience at the same price. Service here was no comparison to the cheeka or any other 4 store hotel we have stayed.