Nothing at all could be improved
Everything about this hotel was perfect. Firstly, we were upgraded for no reason, the room was beautiful and the bed massive and very comfy. The staff could not do enough for you, they were so friendly and genuinely seemed to care. The girls serving breakfast on the 2nd floor were outstanding, they really did cater to your every need. One day we arrived after breakfast had ended and they made sure that we had all we wanted. The location is fabulous, a side street looking out onto Times Square, which means you are a ten minute walk to rockerfella centre, grand central, madison square garden, Central park, Chrysler building and Empire State. The breakfast is fantastic and there are pastries and coffee available 24 hours a day, not to mention the wine and cheese reception each evening - everything included in the price. The check in and check out was painless and they even called up to the room on the first night to see how everything was. Not only is this hotel outstanding but it is also completely unpretentious. I will recommend this hotel to everyone I know and would not consider staying anywhere else in New York City.