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12 East 31st Street, New York City, NY 10016 – Show map
Excellent location – rated 9.2/10! (score from 543 reviews)
Rated by guests after their stay at Hotel Chandler.
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543 verified reviews
We speak your language
Hotel Chandler's staff speak: Chinese, Serbian, Slovak, Russian, Portuguese, Polish, Italian, Croatian, Hebrew, French, Spanish, English, Greek, German
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Fitness Center, Massage, Library
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
Free! WiFi is available in the hotel rooms and is free of charge.
Free! Wired internet is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 40 per day.
Room Service, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Serbian, Slovak, Russian, Portuguese, Polish, Italian, Croatian, Hebrew, French, Spanish, English, Greek, German
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Extra beds are not available.
Free! One child under 6 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Chandler accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 543 reviews
Value for money
Show reviews from:
Located right in the heart of Manhattan, this hotel is just 1-minute walk from Times Square and within a 5-minute walk of Central Park and Columbus Circle.
Score from 1864 reviews Excellent
A 7-minute walk from Central Park, this Manhattan hotel features an on-site fitness center and rooms with city views. Times Square is just over half a mile away.
Score from 717 reviews Very good
Completely renovated in June 2012, The Roger is a boutique urban retreat with a landmark location on Manhattan’s Madison Avenue.
Score from 1002 reviews Excellent
Featuring a rooftop bar, this hotel is in the Midtown West neighborhood of Manhattan, just a 10-minute walk from Times Square. Wi-Fi access is provided free of charge to guests.
Score from 34 reviews Excellent
Room facilities, helpful staff
Being woken every morning by the trash cart at 4am
This hotel is located very conveniently to attractions in the area without being overly crowded. It is very easy to walk to different subway connections, as well as, walk to many attractions while visiting NYC. There is an excellent resource right across the street for most anything you want to eat or drink or any supplies you may need. Service at the hotel was outstanding with very friendly and helpful and polite staff. We thoroughly enjoyed our stay! Would highly recommend!
The only criticism I would offer is that the glasses in the room for drinking were not replaced with clean ones each day. The room is not large, but it is OK if you are only using it primarily for sleeping, considering it is in NYC.
Incredibly professional and friendly staff. Bathroom and rooms extremely clean. Very accommodating as I was bringing my daughter back to college.
- great bed - wifi was consistent - shower was good - fab location
- do not cater to vegetarians and are not willing to make an effort to do so (there was no vegetarian sandwich on the menu, and they told me they couldn't make a simple cheese sandwich) - between the side table and the bed there were sweets and chocolates from the previous occupant - never restocked the 'mini bar' for 4 days
Location great. Staff helpful.
Rooms smaller than we thought, also serious lack of light. A/C pretty noisy as well as the units bit old.
Comfort of the room, friendliness and helpfulness of the staff, the location of the hotel
Excellent concierge and very quiet room.
Extremely slow elevators; very small room and small bathroom with little counter space.
Good service, nice accommodations. Food in the bar was outstanding.
Spent most of our two day stay in a stuffy 12th floor room (very high floor, so warmer) as air conditioning was broken. After 3 visits and various trips by me to the breaker box (which would engage AC for 5 minutes), it was fixed. Awkwardly wound up in busy lobby in the night in my robe asking for ice for my spouses arm, as apparently there is no ice machine. They sent someone up with a bucket. Mini bar overpriced.
Staff remembered my name Friendliest valets Receptionists share their opinion and provide inside tips for cool places to visit Very polite and classy front office manager
AC very close to bed and noisy
This boutique hotel is in a great location -walking distance to the Empire State Building. Clean rooms with good facilities
The room was a little small - but then this is a city-centre location
Muy cómodo y una ubicación muy buena
Very central location, nice bathroom, complementary tea and coffee, friendly staff
The room was very small and dark (basically no daylight entering the room). The bed was too soft, not really comfortable. There were issues with the air conditioning, it was very warm in the room.
- Staff - Location - Quiet room if you don't forget to ask for it - New restaurant
The location is unbeatable. Literally half a block from 5th Avenue and an easy walk to shopping, Empire State Building, subway and buses. Great value compared to other accommodations. The rooms are small but comfortable and provides everything you need. The staff are extremely friendly and helpful. My daughter and I thoroughly enjoyed our stay.
Our room was located in the middle of the building so it was always dark even during the day. It didn't affect us negatively, but with the black out shades and the dark location if you don't set an alarm you could literally sleep all day! The bathroom is small and lacked space to lay out our personal belongings, but it's NY...we dealt with it.
The staff were very nice, the tea and coffee 24 hours Very clean The two bed queen room is very good Near the subway and fifth avenue
The cheapest room is too small
room kind of small, but I know it's Manhattan
Good location and comfortable bed!
Great staff, clean hotel, modern yet comfortable
everything except the cold coffee
see prior comment
So modern and quaint when you walk in, small hotel feel with all the amenities of a larger chain. Loved the ambiance and decor. Room was small (NYC avg) but very comfy bed, and great bathroom. Built ins all around so plenty of storage room.
Not that many good restaurants nearby, hotel is in an in-between area of city, but centrally located, so you have to pick where you want to be or what you want to do. Easy walk to Penn/Grand Central/Midtown. Taxi ride to SOHO, Chelsea, Meat packing, etc.
I would recommend the hotel for travelers. The staff was really nice. I stayed for one night, and when I noticed that there was a knocking and recurring sound coming from the back of my room, the front desk immediately offered to change and upgrade me to another room, of course without charge. Great breakfast menue. I would stay again at the hotel.
very friendly staff and excellent location
old rooms (should be renovated), very noisy airco (very old machines) and no view
Staff was friendly and helpful (even remembered booked name when I needed new key). The price was fair and location was excellent.
More choices for less fancy food within restaurant.
Staff, location, style
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