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12 East 31st Street, New York City, NY 10016, United States of America – Show map
Excellent location – rated 9.1/10! (score from 692 reviews)
Rated by guests after their stay at Hotel Chandler.
|Superior Double Room|
|Superior Queen Room|
|Superior Double Room with Two Double Beds|
|Deluxe Queen Room|
|Deluxe King Room|
|Deluxe Double Room with Two Double Beds|
|Premium Queen Room|
|Premium King Room|
|King Room - Disability Access|
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691 verified reviews
They speak your language!
Hotel Chandler's staff speaks: Chinese, Serbian, Slovak, Russian, Portuguese, Polish, Italian, Croatian, Hebrew, French, Spanish, English, Greek, German
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Fitness Center, Massage, Library
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Wired internet is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 40 per day.
Room Service, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Serbian, Slovak, Russian, Portuguese, Polish, Italian, Croatian, Hebrew, French, Spanish, English, Greek, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
One child under 6 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 692 reviews
Value for money
Show reviews from:
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Thank you so much to Jennifer Hernandez who helped us so much with difficult arrangements for transport. She was so considerate, friendly and professional!
Staff are very responsive. The rooms are well designed and maintained. I had a small problem, it was dealt with quickly as I ate breakfast. The place has a certain calm. The room which did not face 31st was very quiet. Free wifi a plus.
From the vallet service to the check out! The service was incredible! We will definitely be back!
LOCATION, STYLISH LOOK, STAFF, FREE COFFEE
SHOULD SUPPLY WATER, HEATING SYSTEM
Convenient and staff helped me get an early morning cab. Everyone was friendly
Two twin beds joined together to make a kings size mattress, dingy carpets, & exceptionally small room even for NY standards
Great location, stuff and rooms.
There is no isolation between the corridor and the room, so it is very noisy when people talk or houskeeping is moving around making it hard to sleep longer than 8:00am
1) In general Hotel is clean, luggage, valet, and cleaning personnel is very helpful
Hotel Manager is irresponsive and not nice
shower very small
Location is good, staff were very friendly, bed was comfy and bathroom was actually pretty spacious for the price.
Walls were paper thin - could hear conversations of people leaving their rooms as if they were in they were in our room. The window looked onto an internal light well which didn't let ANY light into the room so I was disoriented when I woke up thinking it was still nightime.
location Room was small but cosy Shower was excellent Staff were excellent
room was dusty
The location close to Times Square and subway nearby Very kind and helpful staff Excellent surprising restaurant Free tea and coffee whole day The lobby is very comfortable
Upon arrival we had a very noisy room with view on the road. Scavengers at night and people talking in the street . The staff fixed the problem and gave us another room which was better . The bathroom is very very tiny . Can barely move in it that's the real trouble of the hotel . Nothing else
Classic peacefully with charming staff and great location.
Very good location , staff extremely helpful,facilities to a high standard, close to shopping
Nothing really - room a little on the small side but nothing to worry about.
Comfort Beds Staff Location
Room service 15 dollars for a bottle of water WTF?
No coffee and tea in the room Bad view from the rooms
Everyone I came in contact with was friendly and helpful. I loved the huge umbrella that was available in the closet for me to use. I thoroughly enjoyed the rainfall shower head!
The bar closed at 11pm...on a Saturday evening in the middle of the Holiday season? Poor judgement. The bar manager actually told a couple who entered the bar that they were closed. There were three people sitting at the bar, myself included, at that time. I guess I was lucky enough to have ordered a cocktail before 11.
Staid at the Chandler during a long weekend in NYC; Besides the unbeatable location (everything in walking distance), we appreciated friendliness of staff and cosy home-away-from-home experience!
Nothing at all
Pretty much all
Bathroom sink was draining slow but they repaired after I called. We rented a movie ondemand but the picture resolution was bad.
Location, cleanliness of room, and staff.
Small sitting chairs in room.
Location was great - 5 min from Empire State Building. Hotel staff very friendly and helpful. Lounge area and lobby area recently redecorated. A great hotel - would recommend! Free wireless and LAN in the rooms and throughout the hotel.
Having to login to the wireless every time you wanted to use it. Not the fault of the hotel, but the internet provider should allow this
Friendly, easy going, professional staff. The room was clean with alot of storage space. In walking distance to alot of the city.
The staff at the Chandler were attentive and professional. The room clean and comfy. The bed as comfortable as mine at home, firm yet soft on top. The bath was huge especially compared with the room size. Note to self: book larger room next time. Next time also, eat at the hotel's restaurant.It rreceived a Michelin star!
The elevators were a bit shabby. The public spaces though nicely decorated were a bit drab, for my taste.
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