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Score from 435 reviews Good 7.1/10

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hotel Conveniently located near Buffalo Niagara International Airport, the hotel is the perfect place to stay for all travelers. A 24-hour courtesy shuttle service to and from the airport is available.

Most recent booking for this hotel was today at 13:50

Score from 235 reviews Good 7.4/10

Newest reviews for Best Western PLUS Galleria Inn & Suites

  • Adetunji
      Canada
    August 26, 2014

    None

    9.6

  • Eleanor
      United States of America
    August 24, 2014

    the staff at check in counter were really nice

    rooms are a little small but comfortable

    8.3

  • Helene
      Canada
    August 16, 2014

    Great place large room3 in a room Great breakfast Will come back.

    Nothing

    9.2

  • Anonymous
      United States of America
    August 12, 2014

    Nice breakfast assortment. Location was good for our planned event.

    No shampoo or soap in bathroom. Hot tub had so much chlorine it burned our lungs and couldn't breathe. Fan did not work in bathroom.Pool was only open until 9 pm.

    5.4

  • Janet
      United States of America
    July 20, 2014

    Outdoor pool Breakfast was good

    Remote for tv

    7.9

  • Theodore
      United States of America
    July 16, 2014

    upgrading of the property. very friendly staff.

    the white pollen was all in the pool.

    7.1

  • Lee
      United States of America
    July 12, 2014

    House keepining did not keep my bag I left in the room by mistake. I called a few days later when I noticed it was missing and no one knew anything. Not happy.

    9.6

  • Nathaniel
      United States of America
    June 30, 2014

    No elevator up to my room from lobby; at least not the way we were directed.

    7.5

  • Yvette
      Canada
    June 15, 2014

    The staff was very helpful

    10

  • Sheldon
      Canada
    May 26, 2014

    nothing.

    There is no sound proofing between the rooms, It was loud at night if the next room was taking a shower or opening a tap. You could also hear people from the hallway talking. not good if travelling with young kids.Bad insulation and the linen as not clean, linen had blood stain. Breakfast was processed eggs and sausage patties- packaged muffins etc.

    3.8

  • Donna
      United States of America
    May 18, 2014

    The A.c was on even though it was 43 degrees outside. My family was going to hand in the lobby seating area but it was so cold we had to go to one of our rooms! There was little to no hot water in the morning before check out. I heard many complaints at breakfast about that. When I showered the hot water ran out. If my husband had I wouldnt have as much hot water that I did. No exhaust fan in the bathroom either. Girl behind the counter at check out was sitting on a stool eating and texting while a man and myself waited to check out! All in all...TERRIBLE!!!!!

    4.2

  • Anonymous
      United States of America
    May 18, 2014

    Bathroom was very nice. Staff very pleasant.

    Not enough hot water for morning showers. Lobby was very chilly -- not comfortable for families to gather and visit, which is what we were hoping to do. Granted, it was cold outside, but don't think that is a valid excuse such as the one made by a staff person at the desk! Breakfast food was not very tasty or healthy; coffee was fair at best. Rooms are a bit small, especially when compared to the well-sized bathroom. But for the space, they were nicely laid out.

    6.3

  • Sorina
      Canada
    May 13, 2014

    Location is great. Very quiet and pleasant neighborhood. Very friendly staff. Clean and quiet inside the room. Very easy to get to Walden Galleria Mall.

    Breakfast could be a little more diversified and a bit healthier! Plain yogurt. Some honey. Some cheese slices (not the processed kind :-)).

    9.2

  • Anonymous
      Canada
    May 13, 2014

    The staff were really great. The location was ok for shopping. Not too far from Walden. The rooms were clean and the hotel was tidy.

    Two double beds are a bit small for 3 adults and a child but we paid extra for a cot for the 10 year old we were travelling with and we were fine.

    9.2

  • Jaroslaw
      Canada
    May 4, 2014

    Convenient location - good parking and pleasant staff

    7.5

  • Ramesh
      Canada
    April 15, 2014

    Close to mall and highway.

    6.7

  • Kim
      Canada
    April 15, 2014

    Quiet location, away from main shopping area. Free breakfast was adequate. Front desk staff was friendly and helpful. Lots of parking. Comfortable stay overall.

    Hotel a little dated, dim lighting in room. Window faced a hallway vs. opening to the outside.

    6.3

  • Anonymous
      Canada
    April 7, 2014

    Very easy to get to off of the highway. Only 10 minutes away from Walden Galleria.

    Buffet breakfast was good, but for vegetarians, it was noticeable that the eggs were either cooked in the same area as the bacon, or the chafing dish was previously used for bacon.

    8.8

  • Pat
      Canada
    April 6, 2014

    Out toilet had poop smeared down the front. I cleaned it but it did colour our stay!

    6.7

  • Heather
      Canada
    January 28, 2014

    location was great close to shopping and convention center rooms were good size and clean we enjoyed our stay should have been notified hot tub not working a head of our stay would stay again ray barrie ontario canada

    9.2

  • Anonymous
      Canada
    January 25, 2014

    Good Breakfast

    Hotel did not update my arrival date and thus charged my credit card with a no-show. Had problems at check-out. Will not stay at this particular Best Western.

    5.4

  • Patricia
      Canada
    January 21, 2014

    Twice I have gone to this hotel the hot tub had been out of order, "quiencetal or what" Curious to find out is it ever in working order, if not it should be removed from the website.

    7.5

  • Lori
      United States of America
    January 18, 2014

    Stayed for one night to attend a sporting event! Clean, friendly staff, decent continental breakfast! Would definitely stay here again!

    7.5

  • Kristianna
      United States of America
    December 19, 2013

    The staff were friendly and attentive

    The rooms have a horrible draft in the wintertime. The heat was turned all the way up and I still had to put towels on the floor against the door to keep the cold air from continuously blowing in. The furniture is a little raggedy in the rooms as well, but for the price it was a relatively comfortable stay.

    6.7

  • Anonymous
      Canada
    December 13, 2013

    not easy to find even with a map

    5.4

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