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540 North Michigan Avenue, Chicago, IL 60611, United States of America – Show map
Excellent location – rated 9.3/10! (score from 365 reviews)
Rated by guests after their stay at Chicago Marriott Downtown Magnificent Mile.
|King or Double Room with City View|
|Guest room, 1 King, Premium City view, High floor|
|One-Bedroom Suite with City View|
|King or Double Room with City View|
|King or Double Room - Club Lounge Access|
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365 verified reviews
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Chicago Marriott Downtown Magnificent Mile's staff speaks: English
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Fitness Center, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 56 per day.
Public parking is available on site (reservation is not needed) and costs USD 41 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Shared Lounge/TV Area, Laundry, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 365 reviews
Value for money
Show reviews from:
This high-rise downtown Chicago hotel offers panoramic views of Michigan Ave and the vibrant Magnificent Mile. It features an indoor pool, a Starbucks Café and an on-site restaurant.
Score from 200 reviews Excellent
In the River North neighborhood of Chicago, this hotel offers free Wi-Fi access and is only 1 mile away from the historic Navy Pier.
Score from 278 reviews Excellent
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 2134 reviews Excellent
Just a half a block from the luxury shops of the Magnificent Mile, this historic boutique hotel is in the heart of Chicago, less than 1 mile from Navy Pier and Millennium Park.
Score from 751 reviews Good
They didn't have my room ready when I got their and did say the pool was out of order until I got there
The staff were diligent to fix lighting in bathroom
The indoor pool was not clean.
We got to check in early, they gave us great directions & recommendations! They made sure we were taken care of at all times.
Nice hotel. Great location. Staff was great. Easy to get around and easy to find a cab when we needed one. Nice sports bar. Also liked the pantry. Felt safe where we were staying.
No vent in bathroom so mirror got all fogged up while taking a shower. Beer at $6 per 12 oz. bottle and a $2 banana is a bit extreme.
location greats; the staff person...in particular Evelyn...that checked us in was one of the best and most helpful registration desk staff I have ever encountered!, facility was clean, and staff in general very friendly and helpful;
we had double room ...my wife and myself, plus two teenage grandsons...when we got up to shower in the AM, found there were only three towels for the four of us; lack of free WiFi annoying;
* VIEW - AMAZING VIEW of chicago skyline. As we were facing west got to see sun set on Chicago!! beautiful * FOOD - didn’t try any food. Starbucks in lobby * LOCATION - GREAT proximity to all sites and subway line (Grand-Red) closest stop only 3 blocks away!!! location is so good as you’re right in the thick of it all. “Eataly” restaurant is only 1 block away and is the bomb!!! This place is packed with people, good food, good wine!! Close to supermarkets like “Trader Joes” as well * SERVICE - very curtious * PRICE - reasonable for location & view * SECURITY - very safe
* ROOM - No. 3503, Mid-size, very dated, headboard made of plywood?? needs to be updated & refreshed with modern furnishings. Clean. Tiles in toilet were painted so peeling paint coming off on grout. Bed very comfy * WIFI - NOT FREE. You have to pay $14.95. I find it so cheap that a hotel, in this day & age, charges for Wifi. They are making enough money as it is, they don’t need to be so petty. * ISSUE - SAFETY ISSUE with window. We were on 35th floor. Window in room is only 1 pain thick. Not double glazed. There was a sliding door that opened slightly with a rail for a balcony. At some stage in the past it appears the door opened fully so a person could fall out or a baby could fall through rails. Thankfully someone realized this an retro-fitted a lock onto the sliding rails so you can no longer open door fully. As a couple with a 2 year old i was so conscious that our 2 year old didn’t go near window or accidentally push the floor lamp into the main window and crack it open.
The staff tried to get me to pay for things I didn't use.
Everything was extra. I was told there was wifi and parking. Well yeah in the city somewhere. I was mislead into buying more things when I would have went somewhere else with more amenities. 16 bucks a day for wifi? I had a breakfast package and was treated poorly by the breakfast staff when I had to explain to multiple people that I had paid for it already! It was a headache as much as it was fun. I feel like I wasted money and want that impressed. No coffee machine in room, unless you count the one tucked it a cabinet with no coffee. Other than that the staff was friendly but I won't be going to the Marriott again unfortunately. Plus the booking.com was actually a big part of my disappointment. I did filter searches and it should tell you that the "amenities" they offer are paid extras instead.
Beds were comfortable. Staff was pleasant Great location for what I needed.
Bathroom was VERY SMALL and no vent for when someone showered.
Location and staff
Old room and need a refurb
no free wifi
The paid wifi was quite fast.
The wifi was a little difficult to setup—their portal didn't load properly on the first try.
Valentine's get away = 600 kids running everywhere . Gymnastic meet at angry pier!
Close to Michigan ave
Pool too small... Boring
bathrooms too small
Staff and Location
Rod are extremely small for the price that you pay, I understnad its the downtown area but expect some level of space.
We stayed here during the recent blizzard when our flight was cancelled. We'd already checked out of our original hotel and needed a room for one night. We had no baggage, since it made the overbooked flight we were bumped from two days earlier. This could've been a really bad experience, but it wasn't, mainly due to the staff. The front office agent was very hospitable, trying to make the visit comfortable for us. The room was comfortable, but a little dated, and the location was close to everything. Which is great when you're on foot. I'd stay again just because of the staff.
My only complaint is that they charge for Wi-Fi. In this day and age, that should be a free service.
Location, comfy bed
Staff was very friendly and helpful, and let us check in early.
Pool was a little small, paid wifi was very expensive.
The best part of our entire stay was the location. Hotel is right in the heart of shopping district. Ambience was amazing. Loved our stay
We did not like the customer service. When we checked in we asked the receptionist about the parking and she said parking is included in our package, but during checkout we got charged $46 for parking fees. We tried talking with the hotel staff and they said there might be some miscommunication which wasn't fair.
The pool facility was excellent.
Very noisy New Year's Eve however I did realise that this would be a possibility.
The view was spectacular.
It was strong urine odor in the bathroom.
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