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Newest reviews for Sofitel Chicago Water Tower

  • Bader
      Saudi Arabia
    September 8, 2014

    Good location . Close to cafe shop and shopping

    Room is old , there is no cafe shop or subermarcet in the loopy

    5.8

  • Andrew
      United Kingdom
    September 7, 2014

    Great hotel and fantastic value for money. Comfiest beds we've ever slept in.

    Nothing.

    10

  • Joanna
      United States of America
    September 3, 2014

    Food, coffee was great. The hotel is very nice.

    The breakfast at the restaurant was stopped being served at 11:30am that should be much longer. You have to pay for wi-fi, it should be free

    9.6

  • Angela
      United States of America
    September 2, 2014

    location -- walking distance everything! bed was comfortable

    overnight parking is expensive Found a couple items in the room that showed poor cleaning (old food items on the floor).

    6.7

  • Dmitriy
      United States of America
    September 2, 2014

    everything

    wifi is patchi

    8.8

  • Jose
      United States of America
    September 2, 2014

    Excellent place!!!

    10

  • Anonymous
      Canada
    September 2, 2014

    We travel with a two months old baby girl and I was worry about our stay, however, the hotel provided a crib during checking with a bath kit and a little pink teddy bear! We were really pleased with the care and attention. The hotel is great with an amazing staff!

    10

  • Emanuel
      Brazil
    September 1, 2014

    O atendimento às nossas solicitações foi excelente. O hotel é bem localizado, tem bom isolamento acústico e instalações adequadas. The attention to our requests was superb. The hotel is well located, has good sound insulation and adequate facilities.

    Estivemos em mais de um quarto quando voltamos para Chicago, um deles tinha um cheiro forte, acho que por falta de arejamento. Tivemos problema com barulho em um dos quartos, no banheiro, mas a equipe solucionou. We've been in more than one room when we returned to Chicago, one of them had a strong smell, I think due to lack of aeration. We had problems with noise in the bathroom, but the staff resolved.

    8.8

  • Anonymous
      United States of America
    August 27, 2014

    Location, great comfortable rooms with modern furnishings, lots of light, staff friendly & very helpful

    A bit pricey (but that's true for all hotels at that standard in this area of town)

    9.2

  • Kathy
      United States of America
    August 26, 2014

    The perfect downtown hotel! Amazing breakfast as always!

    10

  • Allan
      United States of America
    August 26, 2014

    Celebrated our fortieth anniversary in an upgraded king suite munching on chocolate covered strawberries!

    10

  • Enver
      Turkey
    August 25, 2014

    Convenient location, very friendly staff, clean rooms

    9.6

  • Donna
      Australia
    August 24, 2014

    Everything

    Nothing

    10

  • Thomas
      United States of America
    August 24, 2014

    The staff, location, architecture, comfort and attention to detail have been executed to perfection. From the first bon jour, the staff convinced me that the purpose of their existence was to make my stay special and perfect. It was obvious that Sofitel staff have a fond affection for their property, city, and clientele. Interactions are honest and occur with great ease, professionalism, confidence and understated elegance. Sofitel has perfected hospitality and elevated it to an art form. I could not imagine staying anywhere else when I return to Chicago.

    10

  • Anonymous
      United Kingdom
    August 17, 2014

    Good location at edge of business district / residential area and near Lake and Lincoln Park. Usual smart Sofitel good modern design. Quiet comfortable rooms with spacious bathrooms. Helpful staff.

    Wifi a little slow. No coffee / tea facilities in rooms. But would still prefer to stay at Sofitel than other hotels

    9.6

  • Jeffrey
      United States of America
    August 16, 2014

    Great location. Quiet niegborhood feel, but surrounded by lots of restaurants, 5 blocks from Lake Shore, 3 blocks from Magnificient Mile. Super nice beds--slept great! Concierge knwledgeable, helpful.

    10

  • Klaus
      Austria
    August 16, 2014

    Basically everything is very cool...

    9.6

  • Anthony
      United States of America
    August 14, 2014

    Location to Michigan Avenue. Le Bar is a fun place to wrap up the evenings.

    Expensive but it is Chicago...

    9.6

  • Anonymous
      Canada
    August 14, 2014

    Impeccable service. Everyone is lovely and helpful.

    The room curtains smell and could use a washing or Febreeze.

    9.6

  • Anonymous
      Australia
    August 13, 2014

    Location close to mag mile and lots of great restaurants

    Bed was a bit too soft

    9.2

  • Gary
      Canada
    August 13, 2014

    Loved the hotel and its excellent staff. Great location, proximity to shopping, restaurants and beaches.

    Nothing!!!

    10

  • Ted
      United States of America
    August 12, 2014

    Friendly greeting(s) from all staff. Customer Service head at check out really listened to a less than par experience

    Upon checking in noticed towels limp and uneven. Some of the amenities had not been replaced. Housekeeping knocked on door at 9AM then wanted to know when they could come back (we were awaiting room service). Gone all day & at 5 pm return to room, nothing had been touched. Called housekeeping but was put thru to front desk; arrgd time for room cleaning. 5 min later housekeeping called saying computer showed room was cleaned, did we need again? Left message on Cust Ser line, never heard back.

    8.3

  • Bradley
      United States of America
    August 12, 2014

    Everything

    No spa/masseuse

    10

  • Kevin
      United Kingdom
    August 12, 2014

    This hotel is well positioned near to Michigan Ave.The hotel and bedrooms are scruples sly clean. The bedrooms are well decorated and have all the required amenities. "All" the staff are very professional and well turned out in uniform, polite and courteous.

    The hotel is so large,(32 floors) and the visitors are so great in number that we felt the staff were so busy. Whilst the staff were very professional at all times we felt that "Particularly the male check in staff" lacked the time to give a bit of "Warmth" in conversation to a guest. Professional friendliness or the "Warmth factor" enhances a stay in a hotel. This was lacking in Sofitel Chicago Water Tower Hotel "Male Check In Staff". I also visited a hotel in New York during my same visit to America this year (2014) and I found similar "Likes" to the hotel itself however the professional Staff TLC factor at that hotel from all staff was outstanding and really made my holiday. I would recommend the New York Hotel to anyone.

    10

  • Anonymous
      United States of America
    August 10, 2014

    Location, friendly staff, pretty quiet in the room.

    2 things; the phone/intercom right next to the toilet was dirty with brown smudge. The thought of what it could be is just disgusting. And the other, the bathroom vanity, at the bottom of the leg, there's a piece of the partical board ripped off. Good thing it's at the bottom plus it blends with the wood underneath.

    9.6

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