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150 West 300 South Street, Provo, UT 84601, United States of America – Show map
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34 verified reviews
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Food & Drink
WiFi is available in all areas and is free of charge.
Wired internet is available in the business center and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), 24-Hour Front Desk, Express Check-in/Check-out, Business Center, Fax/Photocopying
Non-smoking Rooms, Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 10 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 5 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 34 reviews
Value for money
Show reviews from:
A 5 minute drive from Brigham Young University, this Provo, Utah hotel offers an outdoor pool and rooms with free Wi-Fi. It serves a daily continental breakfast.
Score from 65 reviews Review score
Located on Highway 6, this hotel is just off Interstate 6 and 2 miles from the Spanish Fork-Springville Airport. It features rooms with free Wi-Fi access and serves a continental breakfast.
Score from 140 reviews Good
In Central Provo, this Utah hotel offers simply-furnished rooms with free Wi-Fi and mountain views. Brigham Young University is a 5 minute drive away.
Score from 42 reviews Review score
This non-smoking hotel is located just minutes from the Provo business district and offers free Wi-Fi, and a full breakfast buffet.
Score from 100 reviews Very good
October 22, 2014
I can't remember when I've stayed in a seedier or more run-down motel. Holes in the walls (one of which was painted a lurid shade of dark green), broken lampshades, dirty carpets, grungy-looking linens -- you name it. We spread our own t-shirts over the pillowcases, not really trusting their cleanliness. The blankets were also much too narrow (clearly intended for double or at most queen, barely reaching the edges of the bed), thus negating the value of having king-sized beds. The one redeeming aspect of our stay was the meal we ate at El Mexsal Restaurant around the corner -- the Salvadorian pupusas were a treat.
All we were looking for in Provo was a functional, inexpensive place to spend the night on our way from the canyon country of southern Utah back to the Salt Lake City airport, where we had late-morning flights out the next day. The price at the Passport Inn & Suites was right, especially for a room with two king-sized beds, but I should have looked at some of the other reviews more carefully.
August 23, 2014
The Shower was broken made it very hard to take a shower I had to use a cup to pour water on myself and the TV remote did not work
Front Desk Lady
August 13, 2014
We reserved a room with two king beds which the manager gave away a few hours before our arrival, because he couldn't get ahold of us (we were driving). He later provided rooms, for an additional amount, which were not very clean. At one point I noticed the remote for the TV wasn't working. I went down to the front desk and told the lady what the problem was. She rummaged around a drawer and pulled out four more batteries that looked equally used and which didn't work.
The man at the front desk was very helpful. He let my Son stay while he waited for the rest of us to come even though we didn't arrive until after midnight.
August 10, 2014
Ever hotel room I have stayed in for man years has been equipped with an alarm clock. Not everyone has a cell phone with an alarm. When I checked out and was asked if the bed was comfortable, I said it was, even though I had to use my mountain climbing equipment to get into it. The bed was very high, which I did not like. I am used to sitting on the edge of the bed to get dressed in the morning. Couldn't do that here. The rooms were very spartan. It would be nice to have a picture or two on the walls. There were only 3 hangers, which was fine, since I was just staying one nigh. Had I been staying longer, I would have wanted more. Most motels nowadays provide breakfast. I stayed at a hotel in Boise, Idaho a couple of years ago that provided a great breakfast and the cost was much less than this one. Even just toast and juice, or a waffle iron with a pitcher of batter would do if they don't want to go all out. I'm sure it would increase the ratings of this motel.
The staff was pleasant. When I noticed the room did not have an alarm clock and I needed to be up early in the morning, they provided me with one (they explained the rooms did not have alarm clocks because most people used their cell phones). The room was clean. There was a TV, a microwave and a fridge. Although I dd not use any of these, it was nice that they were there.
July 24, 2014
July 23, 2014
no elevators no ice machine in 100 degree weather a/c not working
July 14, 2014
There were holes in the walls, the floor was dirty, the lights were falling off the walls and the hairdrier was burned...
Not much... the price maybe
July 5, 2014
Finding hairs in the bathroom before upon arrival.
Price, you get what you pay for.
June 10, 2014
That motel is filthy and should be taken of your list. It is the proverbial "dive"
June 9, 2014
Pillows were cheap, small, uncomfortable (not firm) and even one pillow case had foot prints (someone definitely stepped on it and never replaced that pillow cover). I called room service, telephone rung forever but no one answered.
May 28, 2014
Under construction, stated when we would arrive when booking but room was not ready and we were a few hours after the time I had stated. Poor job in cleaning up after workers left. Told bedding would be changed due to sawdust from drilling in room but it was not just swept up.
May 28, 2014
It was awful. Filthy. Gob of hair under pillow. Dirty floor. Accumulation of grime along floor edges. Broken hot water knob on bathroom sink.
May 20, 2014
May 7, 2014
Linens and bedspread looked dirty. Towels looked soiled, tv was old, no ice, soda machine didn't work.
The workers that were remodeling the place were nice, friendly and helpful.
May 5, 2014
In serious need of Décor help. Use the name Passport Inn and be a little more creative in the decorating of the rooms.
The amenities in my room. I like having a microwave and mini fridge as much as the wifi and cable. The quality of my towels were nice.
May 5, 2014
The room was very dirty (stained couch which was covered with a sheet and the bed spread had red stains on the back side of the bed spread and it was very unacceptable. I requested a non smoking room, when I arrived the door was wide open and it wreak a cigarette smoke
May 2, 2014
This room was dirty and needed a good general cleaning of floors, doors, and baseboards. The blankets had not been laundered and had stuff stuck to them and the floor under the beds had debris. We had to ask for supplies to be stocked in the room.
The King beds were new and very comfortable. There was a diner close by. It was easy to find.
April 26, 2014
There is nothing to dislike.
The Passport Inn was clean, very comfortable and quiet. Anything we needed was a short walk or easy drive. They were currently renovating the rooms and doing a fabulous job! Our room was partially renovated. So ,we could get a good idea what the completed rooms would be like. I have no reason to stay anywhere else in Provo. There is a diner next door. Breakfast was excellent.
April 5, 2014
1) Room could use more than one chair, and a place to hang clothes 2) Bedside lamp didn't work
1) Desk clerk was very helpful and friendly 2) Frig and microwave a plus
March 20, 2014
Room service came in before we had checked out and walked in on us changing :)
March 12, 2014
I made reservations online to stay Friday, March 7, 2014 through Monday March 10, 2014. I received the key to room 208 upon check-in. I went to the room to find it in deplorable condition. There are phone wires hanging off the wall to the right by the window. There are chips in the sheetrock. There is a musty smell and bubbled tape on the ceiling from what looks to be water damage. The outlet immediately to the left of the door near the floor is broken and burned on top. The heater looks to have been kicked in and also looks like it has been on fire. I went down tot he desk to ask for a different room. I ended up checking into rooms 209,210, 211, and 212. ALL of them had similar issues as well as crumbs of sheetrock dropping from the ceiling. I refused to stay there and went to another property for lodging. They still want to charge me for one night, which I am contesting. Do not waste your time or your money.
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