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Show map Four Points by Sheraton Kansas City - Sports Complex

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Newest reviews for Four Points by Sheraton Kansas City - Sports Complex

  • Toni
      United States of America
    August 29, 2014

    Location - right across from stadium & we were there to see the Yankees game.

    Ice machine only located on the first floor. No hair dryers in room. Feel there should be some type of free breakfast offered since almost every hotel / motel provides this.

    7.9

  • Paul
      United States of America
    August 26, 2014

    We were there for the Chiefs game, so location was perfect, right across the street. Checking in was easy and the personnel behind the desk cheerful and helpful. Room service was very quick and we were surprised at how delicious the food was. I commented to the manager, Michelle, I believe, that all the staff, from front desk, to room service, to maid service, were engaging and friendly. Something we haven't found at a hotel in a long time. We will definitely stay there again

    There weren't real glasses or coffee cups in the room. Only a single paper coffee cup. Even plastic drinking cups would have been appreciated.

    9.2

  • Tanya
      United States of America
    August 25, 2014

    The staff were very friendly.

    The buffet breakfast was cold.

    9.2

  • Edward
      United States of America
    August 18, 2014

    Location, friendly front desk clerk. Value

    The fact that both mornings we were there, there was no breakfast buffet. The given reason (excuse) was there weren't enough people and I'm not sure if they meant customers or staff. Either way, don't claim to have a buffet if there isn't going to be one.

    8.3

  • Mathew
      United States of America
    August 16, 2014

    Overall experience was great . Front desk (Trey) check in friendly and fast

    The driveway and entrance wasn't very user/ check in friendly

    10

  • Michael
      United States of America
    August 14, 2014

    everything else was awesome

    air conditioner leak water to rug no air extractor on bathroom mildew on bathroom ceiling

    9.2

  • Nancy
      United States of America
    August 10, 2014

    Staff at desk & in restaurant were very helpful in every way -- directions to museums & the best Kansas city bar b que. Beds really comfortable. Best of all was proximity to Arrowhead. Was there for preseason football game.

    VERY NOISY in hallways. Workers yelling from one end of hall to other.

    8.3

  • Anonymous
      United States of America
    August 10, 2014

    Thought the majority of the staff was friendly and professional. Check in and check out was very prompt.

    There was no shower gel in the shower, it was empty. I wish the restaurant would have been open after returning from the ball game. Even an appetizer from the bar would have been nice.

    8.8

  • Anonymous
      United States of America
    August 8, 2014

    The room wasn't fancy but we were just staying there for a baseball game that night. It was awesome to walk over to the ballpark & not have to worry about traffic.

    No breakfast & after sitting in the restaurant unserved for 5 minutes...we walked to Taco Bell!

    7.9

  • San
      United States of America
    August 5, 2014

    Pillows are too soft

    8.3

  • Jason
      United States of America
    August 3, 2014

    The facility itself was comfortable with no issues. The was a reservation issue the staff worked at to solve to my satisfaction

    Apparently my booking from booking.com was never recieved by the hotel. When the hotel called booking.com to resubmit booking said they had no record of confirmation #. Lucky for me I had my confirmation email. Still took an hour to free up 2 rooms though. Hotel said it was 5th booking.com reservation issue.

    8.3

  • Gary
      United States of America
    August 2, 2014

    Excellent price and location to drvie into town to see the Roayls!

    10

  • Lois
      United States of America
    July 31, 2014

    Good food, friendly receptionist

    Over priced food, disgruntled house keepers

    6.3

  • James
      United States of America
    July 31, 2014

    The location to the stadiums and it was easy to drive to was wonderful.

    The house cleaning could have been better. We found a used dental floss pik and a used coffee filter on the floor. The carpets could use a good cleaning. Other wise the room was wonderful. A refrigerator and microwave would be nice in the room.

    9.2

  • Yongjun
      China
    July 29, 2014

    Good breakfast, very clean room.

    10

  • Terry
      United States of America
    July 29, 2014

    Loved the beds and hotel staff were all really nice. The waitress in the Boulevard Brewing Co was really nice about the computer system being down and losing our order in the computer.

    When we checked in, they need to tell you that the taxes weren't included in an online purchase of the nights stay. But no biggy. The Boulevard Brewing Company's computers were down and so I didn't get a receipt, they lost our order in the computer system and so we had to wait a while to get the food. Was good but nothing spectacular. The hallways and the elevators needed to be vacuumed. The elevators were awful. We checked in on Friday, they were dirty, we checked out on Sunday and it was the same dirt on the elevator floor that was there on Friday! Would have liked for the door to the balcony to open.

    7.9

  • Anonymous
      United States of America
    July 27, 2014

    close to stadium

    there was mold on the ceiling in the bathroom

    7.1

  • Kelly
      United States of America
    July 25, 2014

    Location, location, location!!

    9.6

  • Donna
      United States of America
    July 24, 2014

    The personnel at the front desk were very helpful and pleasant. The beds were comfortable.

    The pool was not clean, my kids said the bottom was very dirty. The toilet in the room made a high pitch noise when flushed. The restaurant could not get even get nachos correct, they were horrible.

    6.3

  • Richard
      United States of America
    July 19, 2014

    Location near the highway.

    Couldn't get the wi fi to work in the room.

    8.3

  • Christopher
      United States of America
    July 18, 2014

    The staff helped us with our issues quickly, but this did not make up for the problems.

    Our room was not ready at check in time. We had to wait an hour and a half for our room. Once in the room our shower was broken and we had to switch rooms after we were already settled in.

    5.8

  • Rex
      United States of America
    July 17, 2014

    receptionist was very good and helped us find other things in the city as well as being a very welcoming individual

    9.2

  • Ray
      United States of America
    July 16, 2014

    Everything

    Wish there was a crossing over to the chiefs and royals stafium

    8.8

  • Brian
      United States of America
    July 16, 2014

    Location to ballpark

    Had to ask for bath towels, multiple times

    5.8

  • Karen
      United States of America
    July 16, 2014

    The room was nice

    Watch your credit card! After my stay I called about a charge for 80 plus dollars. I was told this was a "temporary" charge and would be adjusted. I had a 20 restaurant charge. That was June 23 and still no adjustment and it is July 16th.

    6.3

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