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127 Public Square, Cleveland, OH 44114, United States of America – Show map
Excellent location – rated 9.2/10! (score from 58 reviews)
Rated by guests after their stay at Cleveland Marriott Downtown at Key Center.
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58 verified reviews
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Cleveland Marriott Downtown at Key Center's staff speaks: English
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Fitness Center, Indoor Pool (all year)
Food & Drink
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.
Public parking is available on site (reservation is not needed) and costs USD 20 per day.
Private parking is available on site (reservation is not needed) and costs USD 25 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, ATM on site, Concierge Service, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 4:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One child under 3 years stays free of charge in a crib.
One older child or adult stays free of charge in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 58 reviews
Value for money
Show reviews from:
Boasting a spa, restaurant and lounge, this Cleveland hotel is located steps from shopping and dining destinations.
Score from 81 reviews Very good
This hotel is located in downtown Cleveland and is 2 miles from the Rock & Roll Hall of Fame. The hotel offers an on-site restaurant, free Wi-Fi, and buffet breakfast.
Score from 182 reviews Very good
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame. This hotel offers a spacious indoor pool and free shuttle service to downtown attractions.
Score from 141 reviews Good
In the heart of downtown Cleveland, only a short stroll from many popular sites, this hotel provides guests with many modern amenities as well as comfortable accommodations and friendly service.
Score from 238 reviews Excellent
Staff were all helpful, friendly and a pleasure to deal with. Only one exception. Location was good downtown walk to restaurants within 5-10 minutes. Nice bar, and nice lobby. It was nice the room had a safe, and fridge.
Room drains were super slow in sink and especially the shower/tub.
Bed Pillows Some staff Close to everything Taxis were always available Some staff members were very knowledgable The people!
Some staff Our toilet broke twice! Charged extra for incidentals if your paying cash. (We were never told we even needed to pay this!) Charges $25 a day for parking even if you do/don't take your car out. We never got our incidentals back because of parking fee, but no one told us this. Waited a long time for service at the restaurant in the hotel. VERY expensive!!! $12 for a drink,and $15 for a 6 pack of beer.
Proximity to arena ,stadium and casino
No one pointed out the stairway to the parking garage when we checked in ,that would have been nice! But that's my only complaint
room is ok staff is ok Location is nearby tower city and other hotspots
room without wifi and without breakfast is not done @ 2014
Location Bed Staff Bar breakfast Late check-out no problem
No free WIFI (only in hotel lobby) Overnight parking fee
Loved the location-being from Canada I felt very safe which in some cities I have not. The overall hotel experience was excellent-cannot complain about one thing.
Nothing at all
Close to everything! Stadiums and fabulous pubs within walking distance! Valet service staff was friendly upon arrival, and prompt upon departure.
The pool was terribly small and almost comical. The hot tub wasn't working, with no prior warning or discount. Those amenities are important to us, so it was a huge disappointment.
The location was great - within sight of the Brown's stadium and within walking distance of restaurants and casino. We felt safe walking in this area. The staff was very friendly and helpful. Rooms very comfortable.
My Husband and I went to Cleveland for the Baltimore/Cleveland Football Game, but I must say that I had a very hard time pulling myself away from our beautiful room !!!! We were in a corner room on the 9th floor with a King size bed and several large windows on two full walls. We had a beautiful view of the city and the lake !!!! I usually have trouble sleeping in strange places, but I slept like a baby both nights.The shower had a large "Rain Type" shower head that was ever so relaxing !!! The Football Stadium was only a 10 minute walk from The Marriott, and there were several bars and pubs within walking distance. We finished each night with a stop in the Hotel Lounge. Both the Bartenders and the Patrons were very friendly, and we had a great time !!!!
The ONLY thing that I didn't like, was the fact that I had to leave our Marriott Room to go home !
Construction happening that started at 6:00 AM every morning right on the next block over
The food was graet and a good valeu!
The free air conditioning that most people have been enjoying in public places since the 1960s.
Having to pay for wifi.
Marriott at Key tower is a perfect location for the best sights in Cleveland-- sports arenas, Rock N Roll Hall of Fame & E 4th pedestrian mall. Really nice rooms, good bar, etc. My hotel of choice whenever Im in town!!
For price room was average expected better and bar was poor
Location Breakfast Gift shop Staff
Room not ready Roll away bed terrible Noisy Wireless not included
This was a lovely facility and within walking distance of all downtown establishments. There was a lovely park across the street and the stadium on the other side.
Coffee shop closed on weekends. An announcement came over the room speaker at 2 AM asking for our attention and then silence. It was quite unnerving.
It was close to everything and it was nice. The Texas Rangers stayed there , kind of a sign how nice it was.
Everything was a upcharge. No breakfast, no wifi. Also make sure you park your vehicle.
the staff were so friendly and helpful and efficient. the rooms were spacious and clean and beds were very comfortable. the amenities were great.
the address of the hotel doesnt appear on the street as it is 127 public square. the hotel borders on St. Clair, Ontario St and Mall drive. so it was hard to find.
Excellent location, comfortable rooms, bar and restaurant on site. Valet parking available.
Inability to guarantee king size bed, even wihen requested well in advance. Attitude from reservations desk on day of arrival "you have to understand that I will do this just this one time". I as a guest do not expect to be talked to like I am a small child.
Clean Beautiful lobby and building That's it.
Asked for a king, received two twins.. Didn't like that the room was extremely overpriced for what you get Room was basically a nicer version of red roof inn. Nothing spectacular. I could have received a suite at residence inn marriott for cheaper (they were booked full).
Very friendly and helpful staff. Good location. Availability of restaurant, bar, and market in-hotel. Nice rooms for holding seminar. Convenient parking. Great rooms. Comfortable bed. Nice towels.
Priced way too high compared to similar near-by hotels (including parking). No complimentary water. Hotel parking pass (blue) would not allow me leave parking garage after check-out (another guest had same issue when trying to leave).
The beds were super comfortable !!
Great location, friendly staff and wonderful atmosphere. Was perfect location for our trip to see Indians game.
resturant on site
didnt offer channels I liked.