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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.3/10! (score from 436 reviews)
Rated by guests after their stay at Club Donatello.
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370 properties in San Francisco
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436 verified reviews
They speak your language!
Club Donatello's staff speaks: Filipino, Spanish, English
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Sauna, Fitness Center, Spa, Massage, Hot Tub
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, ATM on site, Concierge Service, Babysitting/Child Services, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 436 reviews
Value for money
Show reviews from:
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Score from 720 reviews Very good
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Score from 2248 reviews Good
This central San Francisco hotel is just a 2 minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 3106 reviews Good
We stayed at Club Donotello for 3 nights. It was good! Really close to Union Square, close to transport and the cable cars. The staff were lovely and we enjoyed our stay there ;)
lack of service Knowledge of staff Lack of facilities such as room service. Requested a pot of hot water and sliced lemons in the morning and the order could not be filled because the restaurant was not open and there was no lemon in the entire hotel. Check out a day earlier and the reception did not ask why. This is NOT a four star hotel at all, barely a three.
Location, room for four people was a good size!!Staff were very attentive as there was an issue with two booked rooms, when I only had one booked. This was resolved efficiently.
Excellent location close to Union Square. Front desk was very helpful with tourist information, brochures, discounts etc. Large spacious room.
Floors 11 and 12 are old looking. Flashback to the 1980s. All other floors updated and modern. Apparently those two floors owned by another entity. Parking is expensive.
Free cocoa and work out facilities
Breakfast was pastries
Easy access to everything. Comfy beds friendly helpful staff.
Bed was soft and the pillows were too thick.
We liked the open space on the roof. The bellman and valets were very friendly and helpful
The hotel staff were very informative and friendly. The room was large and very well equipped.
No real food service on site, in-room breakfast sevrice was nothing special.
Very comfortable rooms with access to upstairs lounge offering tea and coffee. Very efficient and courteous staff.
The hotel is very welll located to see all the sites. It is very good vslue for monry. It is a large room, with a very comfortable seating area.
The pull out sofa bed had a VERY poor mattress (like springs with a sheet on top). They should definitely invest in mattress toppers for these pull out beds.
Everything, including the super competent personnel and service as well as the happy hour
Very poor Wifi and its a time share hotel, so be prepared to be asked to go to a time share meeting
The staff are very friendly and courteous. The pillows and sheets are super nice.
Only minor issue was that I didn't know there was no breakfast. However the diner I was advised about was great
Location, good size room
very small bathrooms
the charming small restaurant/bar and music. liked the large rooms
Bathroom far too small. Television didn't work. Not sure of the benefit of paying extra cost for 'club' room
The location was very good.
Room is a little bit too old
Staff are good and really helpful. Location is good.
Courteous, friendly staff. Beautifully appointed rooms with very comfortable bed. Club facilities excellent. Certainly one of the best hotels we have stayed at worldwide!!!! Location to Union Square great. Highly recommended.
Room service breakfast options is just carbs, yoplait & instant oatmeal, etc. Not consistent with elegance of hotel otherwise.
Room very comfortable, staff helpful.
Hoteł was drab, rooms were tired and certainly not worthy of more than three stars. Didn't match pictures of facility.
The location, friendly staff
It was so noisy is from both the bar and the club across the street. We couldn't get tosleep until 3 AM. When we first arrived we were hit up by timeshare people who call themselves the concierge. We have stayed in many places in SF and this by far was the worst! Pillows were stiff. We left after the first night for another hotel.
Nothing solid out
- Wi-Fi is slow - I asked for plates and silverware to eat in the room, but the dirty dishes remained in the room for several days. They should have collected them while servicing the room (I think it is a matter of hygiene). I also had to ask room service to replace dirty glasses with fresh and clean ones. - Phone did not work when we tried to dial any number, internal or not. - One day before we left, someone called saying we were entitled to complimentary breakfast, asked me to pick some items on the menu and asked me what time I'd like it to be served. Eventually I found it was a mistake, as the complimentary breakfast never came and we ended up leaving the room later because we kept waiting. - There is no USB port on the desktop at the business center, in case you need to print a pdf file or anything.
- Location is excellent - Comfortable bed - Large room - Staff is kind and helpful, check-in and check-out are pretty straightforward and fast. - Room on the 11th floor was quiet.
Rm 1408 was very noisy at night- sounds like water heating up.
Very spacious room - looks renovated recently. Very clean located near union square so walking distance for shopping, transport.
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