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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.5/10! (score from 425 reviews)
Rated by guests after their stay at Club Donatello.
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377 properties in San Francisco
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425 verified reviews
They speak your language
Club Donatello's staff speaks: Filipino, Spanish, English
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Sauna, Fitness Center, Spa, Massage, Hot Tub
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, ATM on site, Concierge Service, Babysitting/Child Services, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 425 reviews
Value for money
Show reviews from:
This central San Francisco hotel is just 1 mile from the popular sights of Union Square. It features an on-site restaurant and offers spacious rooms with a 32-inch flat-screen TV.
Score from 609 reviews Excellent
This San Francisco hotel in Union Square is just steps from Chinatown. On-site dining and a 24-hour gym are available for guest convenience.
Score from 396 reviews Excellent
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 1902 reviews Good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1759 reviews Good
Great location close to Union Square Good sized rooms Helpful Concierge
Nothing to dislike
Loved the location. Room was very good. Staff were helpful and flexible. Good advice on how to get around in the city.
Room service meal was poor and very expensive.
Good size room, well appointed. Good staff.
Noisy area below our room. No breakfast option other than in-room
Excellent Breakfast delivered to the room Complementary tea and coffee available throughout the day Fantastic location Fridge in room
Location was fabulous. Room was large with good facilities. Nice shower over bath. Lovely towels.
The air conditioning was a bit low and we were too warm at night. The staff didn't warn us that President Obama was visiting the city on Friday and that the traffic would be gridlocked. We left 4 hours to get to the airport for our flight home and only just made it. It took 2 hours just to get to Market Street!
Very central location, extremely comfortable bed
Lack of any mains water on our last night. This was due to planned maintenance work within the hotel, so we should have been informed in advance to allow us to book elsewhere. We had to leave the hotel for the airport having had no shower, no wash, not even being able to flush the wc., The food in the restaurant integrated into the hotel (the hotel has no restaurant) was expensive and appalling. The hairdryer in the room was dangerously faulty. Even after repeated requests it was not changed so we handed it to reception when we left to ensure no subsequent guests were electrocuted.
Comfortable Hotel close to Union Square , China Town etc.etc.
Location, cost, facilities, quality
We booked a king room for 3 nights. On the first night we were given a twin and told that no kings were available. This despite having written confirmation that we would get a king. When I queried this with Club Donatello staff, who were not available over the weekend, I was told that rooms are only allocated on arrival. How can that be the case if yo have a written confirmation specifying room type of your booking. They were unwilling to offer any form of compensation/ recompense.
Every thing, Alkatraz is a must if visiting, also pier 39
Ambiance of a past age with a staff providing appropriate understated good service. Central location well sited to connect with transport making it a breeze to explore a beautiful city.
we enjoyed the club on the top level to go to to relax with a cup of coffee. very friendly an helpful staff
very noisy at night when you are sleeping
Fantastic room and the staff couldn't be more attentive. Concierge knowledge extremely good.
Unable to print flight boarding passes as customer PC provided in lobby not up to the job!
I found the booking procedure very misleading when trying to book 2 rooms. We ended up paying a huge premium for breakfast and even then they didn't give breakfast for 3. The hotel blamed it on booking.com
The staff at the dontelo were great and made our stay good
Took a long time to retrieve our car from the valet
Central location near Union Square, many attractions within easy walking distance. Very quiet and comfortable room. Club lounge on top floor with views and refreshments available all day.
Location perfect, plenty of eateries nearby without being right in the absolute centre of the crowds. Small boutique hotel with spacious rooms and complimentary lounge with all day tea, coffee, hot chocolate and concierge.
The ground floor 'concierge' is, in fact, a rep selling time share- we found out that only the top four floors of the building are Donatello with the lower floors being some other time share accommodation. I know he was only doing his job, but it was deceiving to label him as the 'concierge who will be able to help you with things to do around here...'. So, if you want the genuine concierge who will actually help you with tours etc, go to the one located in the top floor lounge of the Donatello.
The staff were very keen to please. The room was spacious and comfortable. The continental breakfast, while not our first choice, was good. We liked the fact that we were so central to everything with Union Square just a short walk away. The concierge staff were happy to arrange our tours and gave good advice. Would recommend this hotel.
Staff were great Location is right off Union Square
the unexpected charge for a new city entertainment tax.
Staff were very helpful and hotel is in a good location
Only problem was with slow computer and printer in the business centre
This hotel is in a great central location, with lots of restaurants close by,and Union Square only one block away, the rooms are very large which was great, and very clean. The staff all round are very very helpful and go the extra mile for you if you need any help etc. for the room cost and for its location look no further.................................
Location of this hotel was good, 1 block away from union square, I was really impressed with the hotels communication after booking and before we arrived, dropped me a couple of Emails with details for the hotel and San Francisco. The hotel itself was nice, had a grand location, the room was large and spacious, had a victorian/art deco vibe going on. We stayed on the 9th floor, our window looked down on a club called '' we didn't hear much noise from it, BUT was woken up at 1am all 3 nights due to some annoying guy playing bongos out on the street outside it! Not the hotels fault, just annoying! Luckily we had earplugs to get back to sleep! Bed was really comfy and big, bathroom was nice, We had a large bottle of complimentary water and also complimentary tea and coffees were available on the roof top, I found this great and a personal touch that not many hotels give. Basic mini bar was available, we stocked up on cereal, milk and fruit from the local Walgreens which is a great tip. We paid about $50 in a taxi from San Francisco airport and took a shuttle bus back, which the hotel arranged for us for €14pp. We walked to pier 33 for our Alcatraz tour, which took about 30-40 minutes and also walked back from Fisherman's wharf and Pier 29 which again took about 30-40 mins. The roads there are crazy, unbelievable hills like Iv never walked on before, so take comfy shoes! Also a great concierge guy on the top floor who had some great tips on what to do during your visit.
We stayed on the 9th floor, our window looked down on a club called '' we didn't hear much noise from it, BUT was woken up at 1am all 3 nights due to some annoying guy playing bongos out on the street outside it! Not the hotels fault, just annoying! Luckily we had earplugs to get back to sleep!
I'd like to ask for reimbursement from Booking.com. I originally booked for three nights, then had to leave after two. Club Donatello staff attempted to credit me for the third night (I called the day I checked in!) but told me Booking.com would not allow it. I'm writing now to ask if Booking.com is willing to reimburse me for that third day. Seems reasonable - I did stay two days!
Staff were friendly and very willing to assist. We were able to leave our luggage with them before officially checking in.
location - central and staff warm and friendly
felt concierge 14 floor did not always give 100% attention when seeking assistance
after reading reviews that rooms were not cleaned in a daily basis. My room was cleaned every day the rooms were big.
not enought light inthe rooms
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