Comfort Inn Midtown West

Friendly staff

Upon arrival, we were assigned a room only to find it wasn't made up. Bed was not made, trash in waste can and used towels on bathroom floor. Called front desk and told us to come back downstairs to desk and was assigned another room. This room did not have hand towels or wash cloths. Had to write a note to housekeeping staff for following day.

saw all the sites in NYC

dirty, had to ask to have room cleaned.

Not by any means a hotel with lots of extras. But, it was my 1st trip to Manhattan and maybe the price of "better" hotels would have been very expensive. Nonethless, it was in walking distance to Times Square and other tourist locations and relartively close to the subway. It worked out well.

I had problems with the internet while there and never got it resolved despite complaining to the front desk staff.

Wireless internet access available also a good location for either going downtown or uptown towards central park.

-Made clear I wanted my bedsheets to be changed, didn't happen, also bathroom wasn't cleaned properly. -Shower didn't reach a warm temperature. -Water leaking trough roof in the bathroom and hallway. -Terrible smell from A/C

The rooms were small and tight. The bedspread was soiled, along with the towels. The bathroom on the second and third days were never cleaned and only the towels were replaced. The room smelt like mold and mildew and thats because the shower curtains had mold and mildew all over it and when I complained at the front desk, they gave me a can of air freshener.

Very close to Times Square

very expensive

The conveinence to times square and the friendly , helpful attitude or the staff.The price was right and the quality of the hotel was very good The room was very clean, modern, and comfortable I highly recommend this hotel to everyone.. We loved the breakfast

Staff courtesy and cooperation. Also cleanliness.

Room size is small.

The hotel is in upper Manhattan so it's a great choice, becouse everything that NYC has to offer is in Manhattan.

The room was clean comfortable for two people. We had cereal, milk and banana for breakfast which saved us from spending a fortune on breakfast in Manhattan, but we still got our Starbucks' lattes!

We had one issue. The first night when my husband took a shower he could not turn off the water. It was midnight and a staff person came up and helped out and offered to see if we wanted to switch rooms and said he would check or send someone up at 8am. We opted to stay but no one came the next day until we called at 5:30. Then we switched rooms.

Staff was helpful when we asked to move rooms (initial room was next to cleaning supply room and very noisy when staff were changing rooms in the morning).

People smoked in some of the rooms, which then blew through the ventilation of nonsmoking rooms.

The room was a nice size for Manhattan and very clean. The breakfast was better than expected with cerial, fruit waffles, not just coffee and donuts. The location was convenient.