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Show map CoCo Key Water Resort Hotel - Waterbury

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Crowne Plaza Hotel Southbury

hotel Located just off Interstate 84, this hotel is 2.6 miles from Quassy Amusement Park. The hotel features an on-site restaurant, a gift shop, and a free area shuttle.

Most recent booking for this hotel was yesterday at 12:28

Score from 39 reviews Very good 8.2/10

Newest reviews for CoCo Key Water Resort Hotel - Waterbury

  • Jonathan
      United States of America
    August 29, 2014

    Pool area Room Price

    Restaurant hours were horrible Starbucks should be open all day Night staff clueless most staff were nice but didn't know what was going on

    5.8

  • Nabil
      United States of America
    August 7, 2014

    Exelant location good affordable rate freindly staff love to visit again

    8.8

  • Jennifer
      United States of America
    August 6, 2014

    Cleanliness Nice environment Nice layout

    Inconvenience of air conditioner not working

    6.7

  • Anonymous
      United States of America
    August 5, 2014

    The dirtiness

    2.9

  • Kevis
      United States of America
    August 5, 2014

    I liked that my son had fun

    The hotel needs a major upgrade, the building is breaking apart, and the equipment need changing as well

    6

  • Marjorie
      United States of America
    August 4, 2014

    Kids had fun in water park

    Rooms were old dumped cracks in floor walls moldy smell in halls water in pools green kids complained of being itchy after being in water staff was rude in evening asked about what was included they basically said nothing too expensive for what it was disappointed

    3.3

  • Mirayda
      United States of America
    July 15, 2014

    The wather park was excelent.

    No towels in the room, no refrigerator,no microwave and fire alarm went off with out reason plus housekeepin and disturbing my sleep early in the morning.

    5.8

  • Melissa
      United States of America
    July 15, 2014

    My kids had fun at the waterpark... Although I had to scrub them all down directly afterward!

    Untidy, unsanitary, poor service (although a Smile on everyone's face) the pool was disgusting (go figure, that's the only "free" part). A horrible odor thru out the place, garbage... AC was broken, no soap/items in bathroom, phone stopped working. No room service. Broken vending/ice machines. Need I say more?

    2.9

  • Shawn
      United States of America
    July 9, 2014

    I love everything there a staffs was excellent.they greet you with open arms.just always make sure you okay.they hold good conversations with you.I would always go there and recommend people to go there.

    there wasn't anything that I didn't like.everything was perfect.

    10

  • Patricia
      United States of America
    July 9, 2014

    the kids had a blast at the waterpark

    there were no towels in the room the water at the waterpark had a strong smell of urine

    6.3

  • Suzanne
      United States of America
    July 8, 2014

    Staff was friendly and helpful.Room was clean,cool,and quiet.Grandson enjoyed arcade room.Was really comfortable..The coffee packets are a good brand . Would come back again.

    Not enough bathrooms on lower level. would have liked a microwave and frig in room.Some parents just let their kids go wild around the atrium.Need a playground for the kids.The bar needs blenders .

    9.5

  • Anonymous
      United States of America
    July 5, 2014

    Got there from ri to find out that the water park and arcade closed due to rain and t-storms. We arrived at 6pm. there was lots of walking to get to the rooms. Then the rooms sucked. I got two rooms seeing that we were a group of 8. Rooms were small, the ac In the room didn't work, the bathroom sink wasn't working. The room smelled bad. They false advertise. There is no 24 hour coco cove. There resturant closed early, little to no selection. .. one page menu. They have useless vending machines because there all broken down. 2 / 10 working. The ice machine as well didn't work, 2/8 working one on the 4th floor one on the 1st floor. The next day in the water park the only food place open was pizza hut. They advertise like 2-3 food and drink places. the hotel pool room had a Jacuzzi that was not even working and the water was Very dirty. Overall bad stay.

    2.5

  • Joseph
      United States of America
    June 25, 2014

    The staff helped us the best they could.

    Was probably the dirtiest places we have ever stayed. Disgusting! There was a dirty sock next to the bed and there was food, candy, batteries and paper under the bed and tables. Bathroom was not moped the room not vacuumed and the hallways were also not done. This is supposed to be a family place with a water park inside, We would never bring a child there!

    4.6

  • Frank
      United States of America
    June 22, 2014

    Not much.

    The offer online is misleading. The water facilities are not open until late in the day. This is not stated in the ad. Price was nothing special as there were other hotels in the same area for the same money.

    3.8

  • Anonymous
      United States of America
    June 4, 2014

    Everthing was perfect. Cant wait to return with family again.

    I can't afford to take the family more often

    9.6

  • Ieisha
      United States of America
    June 4, 2014

    The actual water park & the guest services.

    The fact that the microwave & refrigerator doesnt come with the room.

    7.9

  • Miles
      United States of America
    May 27, 2014

    !!!!Noting !!!!

    No towels in my room Tv didn't work Ac didn't work Gave my room key to strangers who entered my room while I was in shower

    2.5

  • Jennifer
      United States of America
    May 20, 2014

    No wi_fi

    9.2

  • Emma
      United States of America
    April 24, 2014

    The water park was crowded, water was dirty, nowhere to sit, it smelled from sewage back up in one section of the park. There was garbage on the floor in the womens bathroom, very disgusting. I should have filed a complaint and requested my money back. DO NOT GO HERE!

    2.9

  • Fitz
      United States of America
    April 24, 2014

    Nothing. However, my son loves water and said he had a wonderful time.

    Strong smell of chlorine. No choices at the restaurant Snack machines all sold out. Pool is too small. And the list goes on.

    3.3

  • Anonymous
      United States of America
    April 19, 2014

    too crowded very very rude kitchen staff inside the water park asked for sheets for fold out sofa it took till 11 pm before we got them asked at 4pm never any place to sit and eat your food because they never set aside tables for people who have to eat in the park will never ever go again unless I get a free night I was very disappointed .

    2.5

  • Anonymous
      United States of America
    April 1, 2014

    The bed

    Dirty, and poor

    4.2

  • Robert
      United States of America
    April 1, 2014

    Water park and pool and jaccuzi

    WiFi not working tv in room was not working right took 15min to show a picture after you turned it on room 314

    6.3

  • Kaitlin
      United States of America
    March 23, 2014

    Room was clean

    The water park was so crowded. Kids didn't even like it. Pool was so crowded. Lots of garbage left everywhere. Close to Poole so it was loud late at night and early in am.

    5

  • Imaniye
      United States of America
    March 18, 2014

    My kids had a good time. They enjoyed the water park.

    Water park wasn't warm enough for young kids. Facility was dirty, food was expensive, not a lot of food options, not many amenities, no microwave or fridge in the rooms, adults not swimming still had to pay to be in the park(there should be a separate color wristband for that).

    4.2

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