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Newest reviews for Comfort Inn and Suites Medical West

  • Debra
      United States of America
    August 22, 2014

    The lady that checked us in was so nice. When I told her I hadn't been feeling well and this was our first visit to Amarrilo she up graded our room for free. I call that customer friendly. Thanks for a lovely visit.

    10

  • Joyce
      United Kingdom
    August 18, 2014

    Welcoming staff. Clean, bright, modern. Was perfect for what we needed - a sleeping spot during a cross-country trip, Would suit longer stays as well.

    Nothing

    10

  • D'ann
      United States of America
    August 1, 2014

    Pool area was nice. Laundry area covinent.

    Room needs updating and kinda musty and gloomy feeling.

    7.9

  • Daniel
      United States of America
    July 27, 2014

    Cleanliness and Staff

    Hard to get to

    8.3

  • Anonymous
      United States of America
    July 25, 2014

    The young man working when we checked out was very nice and professional

    7.5

  • James
      United States of America
    July 17, 2014

    location

    Interior was not very clean

    5

  • Jesse
      United States of America
    July 15, 2014

    Our room was very comfortable. We loved the fact it had two sinks. The beds were wonderful and the staff was friendly and helpful.

    It was a little difficult to find the entrance to the motel after dark.

    9.6

  • Curt
      United States of America
    July 11, 2014

    Good value for the money. We arrived around midnight and the night desk staff was bright and friendly. We put a request for a nonsmoking room with our reservation due to medical issues and hotel staff had made sure they held not only a nonsmoking room for us but that we were also far away from the smoking rooms.

    It was a little hard to find. There is no drive from the main road you exit on. you have to get on the frontage road which looks like you will be getting back on the expressway and then the hotel is behind another business. A majority of the parking is in a lot behind the hotel which makes a long trip carrying luggage.

    7.9

  • Wanda
      United States of America
    July 8, 2014

    Two people in our group, physically could not walk great distances. This information was shared with the desk clerk. We were told to park at the end of the building and the elevator was around the corner. We struggled to walk this distance. Upon riding the elevator and reaching the second floor, we discovered the rooms were all the way to the end of the building. This was a physical hardship on the two people. We got back on the elevator and returned to the front desk. We asked if we could be moved closer and she said no. We could have been informed of the walking distance and been able to make a decision before checking in. Also, didn't understand why we would have been directed to end of building when clearly there was parking for handicap people close to the front entrance. I'm truly disappointed in the service extended by this desk clerk. I asked to be refunded and left the property. We went twenty miles out of our way to stay at this property. We have stayed at this property before and enjoyed every minute of it. However this person judged us to be physically able to walk.( Two of us has stage IV breast cancer, which had spread to the lungs making walking and breathing extremely difficult). I'm truly disappointed in this employees total disregard for our condition. Even though our previous stays have been wonderful, this treatment has left us disappointed in this property.

    7

  • Emma
      United Kingdom
    July 8, 2014

    Staff were helpful, breakfast included was a bonus. Very comfy and not far from Cadillac Ranch.

    Wish the pool had been outside

    8.3

  • Solomon
      United States of America
    July 8, 2014

    Everything was very good

    10

  • Don
      United States of America
    July 7, 2014

    everything

    10

  • Laura
      United States of America
    July 2, 2014

    Friendliness of staff.

    8.3

  • David
      United States of America
    May 24, 2014

    The room was immaculate. The pool was perfect temp. The hot tub size was great. Pool area was very clean. Breakfast was plentiful with various options.

    Pool hours. It's far enough from things to be open any time. I like an early dip in the pool before I leave.

    9.6

  • Leonardo
      United States of America
    May 21, 2014

    It was clean and the breakfast was the best ever. Of all the places we stayed going driving to Florida this was the best.

    Hard to find for us.

    10

  • Anonymous
      United States of America
    April 27, 2014

    Access to and from the freeway is not easy.

    10

  • Ramon
      United States of America
    April 22, 2014

    I asked for assistance in getting a room on the ground floor due to my mobility problem and was immediately relocated because of the provided excellent results with Sharon's assistance. I really appreciate that one can depend on change if necessary without any fuss or feathers flying! Thanks again Sharon! "I'll be back"

    10

  • Emily
      United Kingdom
    April 20, 2014

    Clean large rooms and good parking. Close to the highway but get a room at the back as this is nice and quiet

    9.6

  • Anonymous
      United States of America
    April 20, 2014

    Good value for the money. Clean. Adequate hot breakfast. All amenities advertised were present and in working order.

    Bed was a little too firm.

    7.9

  • Jeremy
      United States of America
    April 10, 2014

    Small pillows. Terribly uncomfortable

    8.3

  • Robert
      United States of America
    March 16, 2014

    Service was great

    Bed was hard as a rock

    6.7

  • Karis
      United States of America
    March 15, 2014

    Staff, and pool, hot tub

    Detergent dispenser in the laundry room did not work.

    9.6

  • Bobby
      United States of America
    March 4, 2014

    The people are the best.

    can't find anything wrong

    10

  • Wilho
      United States of America
    March 3, 2014

    everything was acceptable

    7.5

  • Anonymous
      United States of America
    March 3, 2014

    nice room

    poor internet service

    7.5

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