Congress Plaza Hotel    

The location is amazing! It is very charming, reminds me of the 1920s.

Could be updated, mattress wasn't that comfortable, bathroom a little crowded.

Location Old fashion charm Quiet Helpful staff on concierge desk

Needed a bit of updating

Staff, location

The location is great for going to Museum campass. I have stayed there before. Even with the bad things, I do like staying there. Especially when I get the lake view -my grandsons are now 11 & 14 and they love that view-had it last time stayed there also.

Staying there previously I knew the rooms were not real clean. The bathroom was very clean but shower sprayed over the rod and soaked the floor. The beds were clean.Hole in floor next to toilet had a plate over it but still some of hole exposed. Carpet was filthy and also under bathroom door. Could not regulate the AC-too warm in room but only have fan control. All I need is a clean working bathroom and clean beds. Rest I can live with-except warmth in the room. It is an old hotel so I do expect it not to look like a new one. That is part of the attraction!

The location is the best. In the heart of The Loop, it's immediately off of Congress Parkway, Grant Park, and Buckingham Fountain. It's only 2 blocks from the Red Line, and most other El stops.

It shows its age. Its elevators are slow. The front drop-off is a zoo, although the staff did their best to handle the influx of tremendous traffic and taxis.

Room upkeep (woodwork) needs more attention. Door only had a chain, not a secure up-to-date locking system.

Staff was very freindly, loved the location, room was very clean. Also loved the bar in the hotel. Parking was very reasonable also.

View from the room was really great on the Michigan lake. Room was a good size. Clean properly every day.

Internet was not included. Breakfast was poor and expensive at the same time... Hotel needs a bit of renovation.

nothing

Warm showers :) I'm 6'2 and they had tall shower heads which I love cause I usually find myself squatting underneath the shower heads.

I am a bigger guy and the rooms were a little small. I kept finding myself tripping over things. Not necessarily a super big issue with as I understand this place is very old but I can't list it as a positive thing either.

we had the lakeview room with 2 standard beds. The view could not have been any better and the beds were great.

Our room was a little stuffy, but tolerable.

The location is ideal to visit the city and sights. Handy for restaurants too.

The room decor is old and tired.

Price was doubled when I had too add one night

The location and views were excellent and decor inside the lobby and main building was beautiful.

Unfriendly staff. The room wasn't made up one day and the coffee wasn't replaced also they charged $10 for 24 hours wifi.

The room was very cozy and clean and we had a great view!

The air conditioner wasn't working properly. Luckily we were able to open the windows and it was cool enough out, otherwise it would have been really uncomfortable.

We were very impressed. Had a room with lake view, the best view of the city. I loved the antique furniture, windows opened, bath was redone. With that said, we would stay there again.

The location was great, the lobby was beautiful and the room was charming with comfortable beds. The concierge was very helpful

The "main" dining area, presumably open for breakfast, lunch and dinner was closed -- or appeared to be closed -- both Saturday evening and all day Sunday. The menu at the "higher end" restaurant was unappealing and bore little resemblance to the published one.

Rooms were clean, bed comfortable. Great view and location. As well as a courteous staff to help with directions and setting up transportation

No fridge/microwave and no thermostat

Very friendly staff Got a superb room

paid a lot more than expected. Do not like how they but your money on hold .

I liked that the Hotel was oldschool. It seemed like it was a chicago staple even though it hadn;t been renovated. It was perfect for my Grandparents.

I feel like it could have been slightly more modern with an oldschool feel.

Loved the old charm. Big beds and old furniture. Great location with wonderful views of the lake, park and fountain.

no mini refrigerator in rooms.

Location, beautiful view, spacious room, great staff. They upgraded our room to lakeview!

Loop (Michigan Ave) location. Lakeside View if you get a Lakeside Room.

Beds were not up to par. (Cheap fix-could replace entire Hotel for $300k, why not do it?). Heating and Air Conditioning very subpar. No ability to regulate. Barely tolerable temperature for sleeping. [If cant afford to fix, should lower average room rate 20%]. Towels [Face & Body] are very scratchy. [Cheap fix-Either replace or use a water softener in laundry facility].

Beautiful classic style, gorgeous view of lake front,

Terrible wait for valet parked car even though not that crowded which appeared to be chronic weekend problem.