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520 South Michigan Avenue, South Loop, Chicago, IL 60605 , United States of America – Show map
|Double Room with Two Double Beds|
|King Room with Lake View - Non-Smoking|
|Double Room with Two Double Beds with Lake View|
|King Suite with Lake View|
|King Suite with City View|
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Congress Plaza Hotel's staff speaks: English
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Golf Course (within 2 miles), Fitness Center
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 44 per day.
Public parking is available on site (reservation is needed) and costs USD 39 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 20 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A security deposit of USD 75 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 3353 reviews
Value for money
Show reviews from:
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Score from 822 reviews Review score
very expensive but I suppose that's what you get in city centres and cleanliness not up to much
location and the ambience of the hotel
The free in-room wifi was incredibly slow at key times of day. Exercise room had no water fountain and very old equipment. Bathroom fixtures and tv in room were in need of replacement.
Central to sights and attractions in the Loop and handy to public transit.
You can walk to all Chicago attractions. Got upgraded to Suite.
Spent six days and never got hot water. The room had no free wi-fi in the room and it cost money to use the business center.
The location was central. There is a panera bread and cvs pharmacy located within walking distance.
Noisy guests on Saturday night kept me awake unfortunately. The rooms are a bit worn/in need of attention or an upgrade.
The location of the hotel is good, being very close to the institute of art/millennium park.
The fountain wasn't on yet.
The location is great.
Someone else dark hair on my quilt that I didn't notice until next morning. Ajoining room lock loose and I only slept 2 hrs that night spoke to security next day they checked it and I was moved to another room for last two nights . I noted that they had fixed the lock as I was moving out.
Great location close to everything and transport. Staff were great. It is an older building with character ask to be shown the ball room just beautiful .
Bedroom very poor decorative order. Bathroom not clean. No air conditioning. A colleague also booked via booking.com and paid much less than me for same stay.
Location. Coffee machine in room.
Well, I didn't like how the room was maintained. I think, the carpet was dirty (quite disgusting), the paint was peeling from the walls, AC was loud and dirty (I try not to thing about what might come out of it). Although the bathrooms looked like as if it was renovated, I was constantly afraid that the cistern of the toilet would end up on the floor. The staff was okay (I did not have much interaction), but they weren't very nice.
I liked the bed very much. It was big (king), comfortable and a great view at the Willis Tower. Wifi was also good, I had a steady connection throughout my stay. And of course the location is perfect. Based on this aspect, I would recommend this hotel to travelers who do not spend much time in the room.
The facilities are a bit out of date, but the cost is much less than other hotels in the area.
Hotel in a great location for family and business. Cost is lower than other options in the area.
So old and not as clean as you would expect. Enough if you just want to sleep
The only thing that really bothered me was the water was very slow to drain in the shower. I did not like standing in it and did not feel comfortable bathing our 9 month old in the tub. We had to take him in the shower with us, which wasn't a big deal because he is a water baby, but was inconvenient. My teenage daughter did not sleep well one of the nights because she believes there was some ghostly activity happening in our room. I'm not a big believer in ghosts but if anyplace was going to be haunted, the Congress Plaza would be a prime candidate. She also had been reading stories about ghost sightings in the hotel, so who knows.
Many parts of the hotel were beautiful and unique. The location was so convenient to the museum campus, Millineum Park, and many great restaurants. The staff was friendly and quickly addressed all of our requests. Parts of the hotel were very creepy, but in a sort of fun way. I felt like in was in The Shining. Would not want to stay here by myself though.
Great location and nice retro feel
The hotel needs a lot of renovations ...
Clean and comfortable room and very helpful staff. After checking out I accidentally left my travel case at the hotel. I called back and the hotel staff responded quickly, picked it up from the lobby and sent it to the security room before I arrived back to fetch it. Saved me from a lot of hassle and headache
We were in the North tower this time. We liked the layout of the room in the south tower better. Also the maid service in north tower was not up to par. We came back to room after being out all day at 5:15PM and they were just cleaning the room then.
2nd time staying at this hotel - would be happy staying there again.
Got to room, turned on TV no picture, called front desk 3 times to get a tech to fix, each time I will send someone right up , 30 mins later no one so I asked to change rooms after 3rd time. Turned on water for shower, waited warm water after 10 mins each time I went to shower. Asked for a frig during my stay. Again no one seemed to have received the order...bellman made snide remarks when I asked for a map and tried to yell me I needed to get a taxi 3 hours before I needed to be ther, not the flight time, but it would take that long... i said it took me 35 mins in traffic, why will it take me 3 hours in none...
When I said you need to change my room they did
The bathroom was not nice, sink was cracked and it did not fit with lux of the room. There was a wedding at the hotel, so there was a lot of noise of people coming and going and drunk people in the next room. Our child woke up from it throughout the night!
The view of the willis tower, location was fantastic!
I always stay in this hotel and this time around the house keeping was awful. We came back to the room each day and it was never very clean, it was a big disappointment.
I enjoyed the view and the location of the hotel in the city.
OLD People are not nice
the hallways looked antiquated and the room was not spacious although it had a king size bed.
first of all it wasn't haunted as some people suggest. It was located right across the street from grand park/millennium park. Right on the famous Michigan ace. Loved the sushi place right next to it.
Cleanliness and quality of rooms and furnishings. Central air unit that is rarely turned on made it extremely hot in the rooms. Staff didn't properly stock the rooms and were apathetic to our dissatisfaction with room temp and lack of proper ac.
Place is very convenient and historic.
Old, carpets, extra bed was a pain on the bonés.
Putting 3 adulta in a room with nota so much extra charge.
The food was average and the pillows are hard.
The room was clean and the wine and beer is cold.
From the minute my boyfriend & I tried to check in, this place was a nightmare. The front desk staff did not want to help us whatsoever, took over 2 hours to check in due to them wanting to take an imprint of the credit card used when we had already paid online through booking... then tried to charge us the full rate available for that check in day instead of the rate we had secured online... after forcing us to withdraw cash and clear up the account before our stay, we were left short money for the trip and had to go through more hassle trying to get our money back from paying online. They treated us with such disrespect I was embarrassed to tell people where we were staying... The next morning I got ready to use their fitness facilities only to find out from the bell hop that they had moved everything out of the space and it was not available right now. I was told to go check for myself, so I ventured down to this rancid smelling and dirty open room near the outside of the hotel that looked like wild animals had been making it their home... Went to the front desk to ask about the equipment since upon checkin and on their website they didn't mention anything about this "renovation" or relocating their equipment.. The front desk staff yet again brushed it off and told me that there was nothing they could do. So I told them if I had known there would be no facility, I would never have chosen to stay here and I would like to get a refund and check out.. By the time I got back up to the room, the manager had called my boyfriend and said I could go to the third floor and that's where the equipment was.. So off I go to the third floor, only to find that there is a lot of empty space and a washroom but nothing else.. I find a guy and ask him about where the facility was moved and he said it wasn't open yet.. They had moved this "facility" to the washroom I seen......
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