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Score from 611 reviews Good 7.3/10

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Hilton Chicago

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Best Western Grant Park Hotel

hotel Across from Grant Park and within walking distance of popular Chicago attractions such as Soldier Field, this hotel features an on-site restaurant and has comfortable guest rooms with free Wi-Fi.

Most recent booking for this hotel was today at 16:53

Score from 541 reviews Good 7.1/10

Newest reviews for Congress Plaza Hotel

  • Mary
      United States of America
    September 2, 2014

    We were unfortunately next to a young group of late night partners who started around midnight we did call front desk and someone came right away. And did check back later but after each warning the extra people returned and music and screaming went back up. Otherwise a nice room and beautiful view. We have stayed before and will probably stay Again

    7.9

  • James
      United States of America
    September 2, 2014

    The location is great. 15-20 minute walk from everything to do downtown Chicago.

    Room was just painted and still smelled like it. Expansive breakfast menu with limited options. Valet lines were horrible, waited 30 minutes just to get my car parked and another 40 min to pick it up.

    5

  • Mike
      United States of America
    September 2, 2014

    Great location close to all the attractions

    8.8

  • Michael
      United States of America
    September 2, 2014

    We truly enjoyed our stay at the Congress Plaza Hotel. The room was clean, quiet and the hotel staff were very professional and helpful. We would choose the Congress Plaza again and will recommend it to our friends. .

    We like everything about the Hotel.

    10

  • Anonymous
      Spain
    September 2, 2014

    Location

    Dirty, Noisy Useless reception staff

    4.6

  • Mary
      United States of America
    September 2, 2014

    Location--close to all the things we like to visit Room with a beautiful view of the lake and the Buckingham Fountain Outstanding staff--everyone from bellmen to front desk to maids very friendly and accommodating

    We were first assigned a very bad room in the back of the hotel. It had a "view" of the back alley plus a fire escape going right past the window. I immediately complained and with no argument was given a new room at the front with an outstanding view. No change in rate.

    8.3

  • Tina
      United States of America
    September 1, 2014

    Location, location, location. Generously sized room.

    Trains running past my window all night. Pillows as hard as cinder blocks.

    7.9

  • Joann
      United States of America
    September 1, 2014

    Always enjoy staying at this hotel. Super-friendly staff, beautiful building with great history, wonderful view and convenient location. Just love it.

    There is nothing I don't like. It's perfect for me.

    10

  • Anonymous
      United States of America
    August 31, 2014

    Coo temp in the room. It helps me sleep.

    Housekeeping did not give me coffee packets for two of the 6 days, and two other days they did not replace my dirty towels. When I got back to my room at night, no one answered the housekeeping phone.

    8.3

  • Valérie
      Luxembourg
    August 31, 2014

    - location - spacious rooms - comfy beds - value for money

    - staff is not friendly AND unqualified - many spiders webs (including spiders) in the outside area - worn out furniture

    7.5

  • Annette
      Australia
    August 31, 2014

    Great location. Room good size and comfortable. Bar staff excellent

    7.9

  • Isaac
      Czech Republic
    August 31, 2014

    Location was great, close to all major attractions

    It was bit noisy and the appearance is rather old, the staff was not the greatest.

    8

  • Anonymous
      United States of America
    August 31, 2014

    Location is excellent. Close to many attractions. Lobby is beautiful.

    The room looked nice when we entered, but the carpeting was old and dirty. The wood needs to be refinished, rather than painted over. Pretty dusty along the baseboards. The bathroom was tiny and outdated. The bathtub drain needs to be cleaned....you end up standing in water while showering. The bottom of the tub looks dirty from all the standing water.

    6.3

  • Elizabeth
      United States of America
    August 30, 2014

    Old style hotel. Spacious rooms. Beautiful view. Very quiet. Extremely accommodating staff. (We made changes and they were extremely gracious.)

    10

  • Thomas
      United States of America
    August 30, 2014

    Room size, comfortable bed, location

    Water temperature and shower pressure was pitiful

    7.9

  • Matthew
      United States of America
    August 30, 2014

    Hotels upgrading. Only thing it has going for it us the location

    5.4

  • Sarah
      Australia
    August 29, 2014

    We were there over a very busy and chaotic time, so because of that, We were happy with everything we needed for that week. The bar was most convenient.

    There's no fridge in the rooms....... Every room should have a fridge

    7.5

  • Kathleen
      United States of America
    August 28, 2014

    - Great location to the "L", buses, parks, and only about 1 mile from main part of Magnificient mile. - Friendly staff and helpful - The hotel had great ambiance. - Elevators were very quick up/down

    - Towels and sheets could be softer and fluffier - Some things could be updated without losing the timely old feel.

    7.1

  • Zsolt
      United Kingdom
    August 27, 2014

    The hotel is at a good location at Michigan Avenue, a few minutes walking from the subway and the Millennium Park. The room was very spacious and clean, the bed comfortable. The staff was helpful.

    Some renovation could be carried out to some parts of the room I stayed in, but this was just a minor thing.

    9.2

  • Anonymous
      United States of America
    August 27, 2014

    Sense of history

    Small gift shop didn't meet all of our needs

    9.2

  • Allen
      Australia
    August 27, 2014

    Location, location, location. Great spot to base at. Easy to get around, close to transport.

    Price of breakfast. Other guests very noisey.

    8.3

  • Mary
      United States of America
    August 26, 2014

    The bed was comfortable. The room was clean and was maintained daily which we appreciated. The location was fantastic and close to everything we needed.

    The room decor is a bit tired looking but that did not deter us. The room size was small and the bathroom was smaller. Also the tub was not draining too well. The last thing was the internet wifi was not very fast and the signal was weak.

    7.1

  • Linda
      United Kingdom
    August 26, 2014

    Good location to see the city sights

    No towel rack by sink to hang a face towel, clock radio didn't work

    7.1

  • Paul
      United States of America
    August 26, 2014

    Nice spot on Michigan Ave

    Beds and pillows are not real nice. Carpet is stained, A/C unit controls were not fully operational...I would describe the room as tired

    5.8

  • Paul
      Switzerland
    August 26, 2014

    The location is good, especially handy for the Art Institute, Field Museum, Planetarium, and the lake front is not far away.

    The hotel has seen better days, it could use a lick of paint apart from the lobby area, but it's in fair condition and fair value for money.

    5.8

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