Boston Marriott Copley Place  

Very expensive for the service offered, $600/night for an average room with courtyard view low floor, no safe in the room, no room bar, no newspaper, not even a shower cap! Room not so clean, rude staff. I was unable to order breakfast room service - waiting 40 min for an answer, it would take more than 30 min to deliver it, very rude phone operator. Go somewhere else!

Very central, close to airport, shopping areas and restaurant/bar areas

I was incorrectly charged for the reservation prior to arriving at the hotel. I asked a number of times for a receipt to be sent for this as the amount charged seemed too much. I never got one. I asked again at the hotel on arrival and was told that they would look into and get back to me. They never did.I still have not received a receipt for my payment or confirmation that the correct amount was charged.I would have expected better customer service from this hotel.

Location

No wireless Internet in the room

Location very convenient

No free internet - at the price this should be included

Spacious rooms good central location

The food was very good.

Terrible price for the size of the room. I would never stay there again.

It was very easy to get to conference and pick up things in nearby stores. Stroller friendly.

Lobby very busy and confusing. Not very homey.

We had a very poor cooperation of the staff : 1) We came with a motorbike, parked it without any valet help in a small space against the wall and were charged 44 $ as for any car. In all other states and most of the hotels, it is 1/2 price for a bike. We asked for special rate : Answer was NO 2) We booked 2 nights at 199 $ on internet and had - against our will - to stay an additional night as it was pouring rain and impossible to travel by bike. We asked for an additional night. Answer was : You cannot get the same rate for the 3rd night. Had to pay 369 $. Any other hotel would have proposed that we book a third night at 199 $ per internet in these conditions. Both cases show no commercial gesture. We would have been pleased to ask biker friends to join for a couple of days but under these conditions we recommended them not to use the Marriott. One good point : In the restaurant ( 2nd floor ) we waited 25 min for 1 burger and a Ceasar Salad. As we were about to leave, the manager came to apologize and did not charge the meal. We would have preferred not to wait but we liked the commercial gesture.

Fantastic location and fabulous gym

We got caught out as everything was booked out as red soxs were playing in town so had to pay premium price for hotel.

My entire family met there to surprise our oldest son for his 40th birthday. We went to Fenway Park and saw our favorite team.

The Marriott lobby was extremely large, yet very inviting and easy to find the many different facilities, gym, pool, restaurant, bar, etc. The room was spacious and very comfy.

Location is great.

Location is the best.

too big and crowded.

it was close to my friends house. the room was spacious and it was quiet

the rooms were a bit dated