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Newest reviews for Courtyard by Marriott Rocky Mount

  • Michelle
      United States of America
    April 16, 2014

    The bed itself was very comfortable. The bellman, Greg, was excellent. The two front desk clerks who were working at 5pm on Sat., 4/13/14 and at 12 noon on Sunday, 4/14/14 were also very nice and helpful.

    The furniture was not comfortable. None of us were able to find a chair that didn't hurt our backs. The couch was equally uncomfortable. The manager, Lauren Morrison, was extremely rude, not helpful, bordering on hostile. She was unwilling to give us the names of the two clerks mentioned above. She could not help us with checking to see if we were charged for our room twice - with Marriott and Booking.com, due to the fact that we had to switch to a larger room. She rolled her eyes as she turned around when asked for Starbucks coffee at the Bistro. She made them all, inconsistently and not well. She never once smiled or behaved pleasantly, even before the room charge incident. In my opinion she should not be in customer service much less management. Perhaps somewhere in the accounting department, away from paying customers would be a better fit.

    5.8

  • Frank
      United States of America
    March 20, 2014

    Friendly and helpful staff, easy location to find, quiet and clean.

    None

    10

  • Barbara
      United States of America
    March 19, 2014

    It was warm and welcoming and all were very accommodating.

    Location -further away from I-95 than I thought.

    8.8

  • Robert
      United States of America
    December 21, 2013

    Hospitality of staff, cleanliness.

    Would have LOVED some sort of breakfast....included.

    10

  • Pat
      United States of America
    July 16, 2013

    On site eating

    Uncomfortable couch

    6.7

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