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Newest reviews for Cresthill Suites Albany

  • Anonymous
      United States of America
    August 21, 2014

    Location

    5.8

  • Nancy
      United States of America
    August 10, 2014

    Beautiful suites, great staff and very good, hot breakfast!

    There was nothing, it was all good!

    10

  • Kathleen
      Canada
    August 4, 2014

    Two bedroom, two bathroom suite with excellent layout, in a great location. After a long day travelling, it was convenient to cook after buying ingredients at a nearby Super Walmart. Nice amenities in bathrooms. Ample free parking.

    Need more pots to cook a full meal, but we managed. Only four of everything e.g. plates, cutlery, but all very clean.

    9.6

  • Virginia
      United States of America
    July 31, 2014

    I have to pay a full day for a couple of extra hours that I stayed there. They put me in a room that you hear traffic all night long on the highway. The service at the front desk was a bit snippy.

    4.6

  • Francis
      Canada
    July 24, 2014

    Good size rooms. Nice quick breakfast. reasonable price.

    8.3

  • Anonymous
      United States of America
    July 17, 2014

    Rooms were large and comfortable. The staff was attentive and very responsive. The wifi was good. The continental breakfast was not great, but adequate. A similar quality dinner on weekdays was nice. Don't expect luxury, but if you're looking for value and comfort this place can't be beat.

    The A/C unit was leaking onto the floor.

    9.2

  • Katie
      United States of America
    July 11, 2014

    The staff was very helpful and courteous. There was plenty of space in the suite and having a full kitchen was very convenient. Great place for a family on a budget.

    The bedding (especially comforter) felt like a low quality or has been there for a long time. The pillows were not in great shape either. They would do well to replace all of their bedding to something newer/higher quality.

    7.9

  • Anonymous
      United States of America
    July 10, 2014

    Our room was very spacious. It is very convenient for us to visit the university. We also liked the light dinner in the lobby. Salmon was excellent. We would definetely consider staying at Cresthill in the future.

    Our room seemed a bit dusty and a little pet hair around. Did not like hallways that were not air conditioned. Musty smell when not properly ventilated. Inside elevator too noisy and a little slow for only three floors.

    7.5

  • Sandra
      United States of America
    July 10, 2014

    I liked the location to the Mall and SUNY Albany. The morning breakfast and evening social were great. It was clean and comfortable and felt like home.

    The front desk staff were not at the front desk any time during my stay. You had to get their attention. Also were not very friendly or attentive.

    7.5

  • David
      United States of America
    July 1, 2014

    The rooms were very nice and staff was helpful.

    Too few chairs and lounges by the pool.

    7.5

  • Anonymous
      United States of America
    June 29, 2014

    rooms what not clean very well . there were streaks all over any glass like a wet rag was used ti clean them. Air conditioner leaked. bathtub was dirty on the bottom textured surface. limited kitchen supplies. Wifi was never a good conection and was not secure.

    5

  • Sally
      United States of America
    June 29, 2014

    Iocation: very handy to major highways such (I-90 and I 87). Love having a living/sitting room and kitchen. It was quiet when the windows were shut. Staff were very friendly. The 3-day deal was very fair.

    Because of its proximity to highways, we always heard the distant hum of traffic. Our room (studio king) slightly smelled stale. Maybe b/c of the AC? Pool was so small, it was more for sitting in rather than swimming.

    7.5

  • Deborah
      United States of America
    June 29, 2014

    Friendliness of the staff

    8.3

  • Paul
      United Kingdom
    June 18, 2014

    Very spacious room with good facilities. Complimentary drink and snack.Staff were very friendly.

    Nothing really.

    7.5

  • Holli
      Canada
    June 8, 2014

    location

    there were dirty dishes in the microwave and the room was a little run down.

    6.3

  • Geoffrey
      United States of America
    June 3, 2014

    Great rooms very quiet

    9.6

  • Anonymous
      Switzerland
    May 31, 2014

    Had a good rating (above 8), but hard to see why. The only good thing was that there were enough parking spaces...

    Rooms incredibly noisy due to highway right next to it. No soundproofing. Building, hallway and rooms smelled of cigarette smoke. Furnishing was worn and avid with questionable marks and spots... After having changed rooms, I couldnt sleep due to water drops falling at 3 am onto a metal railing. It wasnt raining so it must have been water from the upstairs neighbours airco unit. Very loud and unable to make it stop. One of the worst nights ever.

    3.8

  • Sonya
      United States of America
    May 22, 2014

    One of the only "suites" hotels I have found that has not only a microwave and cooktop, but an oven. Staff was excellent! Location very close to I-90 made it easy to get to where you needed to be.

    Still have some smoking rooms.

    10

  • Anonymous
      United States of America
    May 20, 2014

    Close and convenient location to SUNY Albany

    9.6

  • Karen
      Singapore
    May 19, 2014

    Room size good. Room was comfortable and well equipped.

    7.1

  • John
      United States of America
    May 15, 2014

    Large suites, clean, comfortable couch, kitchen facilities

    Breakfast cleaned up at 9:45am, when I arrived nothing to eat or drink. Advertised being open until 10am. Told we could c h arge our rooms to separate credit cards, but both were already charged to my card at checkout by the same person.

    7.1

  • Linda
      United States of America
    May 11, 2014

    Room was fairly clean but was very comfortable

    Rooms that we had could have been a little cleaner. Shower head was way to low and my sons are only 6' tall. We had family there in four rooms.

    8.3

  • Anonymous
      Canada
    May 9, 2014

    Kitchenette is great and well stocked for simple cooking.

    7.1

  • Sarah
      United States of America
    April 6, 2014

    The hotel is beautiful. I had a suite and it was very nice, but absolutely not worth the headache and hassle I went through with the employees! There are plenty of other extremely nice hotels in the Albany area, so choose another one!!!

    There was a major mix-up and my reservation had been cancelled somehow despite the fact that they had charged my card in advance, which they were not supposed to do according to booking.com's website. The woman at check-in was very rude and ready to send us away. I had to demand to speak to a manager and finally was given a room. There was no apology from them. Then, they tried to charge me even more for the room when I was checking out. Very poor customer service and will not stay there at all. I am also not booking hotels through Booking.com again because I got no response to an email when I questioned the early charge from the hotel. I will be complaining to the bbb and ag regarding both the hotel and booking.com and will also be complaining to the hotel's corporate headquarters. All around horrible experience!!!!!

    8.3

  • Karen
      United States of America
    March 18, 2014

    We had a bedroom suite. There was plenty of space and the two bathrooms were a definite plus. It was quiet and comfortable. I would stay there again if I ever had to return to Albany.

    The breakfast had few choices and the coffee was bad

    9.6

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