I stayed in your hotel from April 30 to May 5 (5 nights), during when some upset (even disgusting sometimes) experiences cannot disappear from my brain even till now.
On May 1 (if not, it's on May 2), a cockroach crawled on my wall and landed on my desk (there was food on it). The disgusting experience began. I was astonished this happens in Crowne Plaza, a worldwide prestigious hotel?! I caught it by my hand and killed it and its remain was on the floor then. After some minutes for my brain's revival, I called the front desk to report and ask their help to change all the food (coffee, sugar, cream) on my desk and also the towels (I don't know where the cockroach came from and where it went). Your front desk should have record on that (I was living in 2206). I would expect that the hotels like you with high quality should provide refrigerator in the room to store the food to prevent the attraction to insects, but you did not provide (indeed in all the crowne plaza that I lived, they have). You know, as an energy-saving person, I only ask for housekeeping every three days; when they did housekeeping for me on May 3 (if not, on May 2), they should see the remain of cockroach on the floor (you should or may have record on that).
On May 4 (if not, on May 3), I ate in your cafeteria in the first floor, a fly flied out from my salad! (alive) It means whether I should eat with the fly together for "our" salad or I should eat the fly too? It's very nice of your representative and waitress in the restaurant waived my eating bill at last. But I just sincerely share my experience and question with you: should these happen in a world-class crowne plaza hotel?
I think what I paid is more than the service I got and would expect in your place (a crowne plaza!) Regarding the payment, I also have some comments and question: at the first day that I checked in (April 30), your representative in the front desk said that all the living bill ($799.
the representative and waitress in the restaurant of the hotel are kind though the food was disappointing