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Crowne Plaza Hotel Hartford South Cromwell
100 Berlin Road, Cromwell, CT 06416 – Show map
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The most recent booking for this hotel was made on Aug 28 at 3:49 PM from the United States.
6 Reasons to Choose Crowne Plaza Hotel Hartford South Cromwell
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4 properties in Cromwell
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32 verified reviews
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Crowne Plaza Hotel Hartford South Cromwell's staff speak: English
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Golf Course (within 2 miles), Hiking, Cycling, Sauna, Fitness Center, Hot Tub, Indoor Pool (all year)
Food & Drink
Free! Free public parking is available on site (reservation is not needed).
Room Service, Shuttle Service (free), 24-Hour Front Desk, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 19 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Crowne Plaza Hotel Hartford South Cromwell accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that a refundable deposit of USD 230.00 will be charged for guests paying with cash.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 32 reviews
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Centrally located in the state. Many amenities. Pool and spa were great after long flight from Texas. Bed was very comfortable. Fresh flavored water in crocks available in lobby at all times. Ryan and room service were great. Best clam chowder ever. Coffee with real coffee-mate(liquid) in room for mornings.
Hotel located right off exit 21 from 91. There were other stores lowes , eateries and such convenient to residential areas. The heated pool with a 9ft depth sunny solarium was awesome. I'd go back just for the pool effect. Totally enjoyed my stay.
I didn't have enough time to spend.
I had to cancel my room and even after I checked in they honored the cancellation policy. I was pleasantly surprised.
Elevators are slow and only two banks does not accommodate busy hotel environment. I had to wait too long. But that was it...no biggie.
Like the setup of property and activety
Parking to entrance
value for money....very few room amenities for the price.
overall appearance, restaurant, pool, plenty of elevators
old small bathrooms
The jacuzzi was discusting
Location right off the highway made for easy access to and from my meetings.
Seemed pricy considering there was no bag breakfast. I could get wifi on my PC but not my tablet.
Room nothing like what appeared on line. This executive suite was nothing more than a king bed in a room. No refrigerator as stated and required for my husbands meds. Changed room 3x. Couldn't wait to leave. Could hear everything going on in surrounding rooms
large comfortable room.
Couldn't open up the windows at night. Had to rely on cooling/heating system which was noisy.
The staff could not have been more friendly and helpful. The room was spacious, clean and quiet with a very comfortable bed. The location of the business centre by the foyer was convenient.
I thought the bar was a little pricey.
Need some upgrades for cosmetic reasons
eye appeal, staff, food.
price was just A little too high. wait staff wanted to seat us up against A pillar in the restaurant even though there were many empty tables.
What I didn't like is that I requested a wake-up call for 8am. I woke at 7am and asked why I had not received a wake-up call. Your staff then informed me that the clocks turned back and it was actually still 7am. I apologized and asked them to please make certain that I still receive a wake-up call at 8am. They assured me that I would, but they never called. When I woke up late, I called them asked why I hadn't received a call. They lied to me and stated that they did call and even had a person go up and knock on my door. However, when I told them that was a lie because my girlfriend had been up since7AM and no one came to knock on the door. They then stated, "oh, no, that's right sir, no one did go to your room because our staff forgot that the clocks turned back. I told them that I did not believe them because I had called mistakenly at 7am thinking it was 8am and your staff was the ones who told me about turning back the clocks. So, after I hung up; they called back to say that they figured out that the mistake occurred because there was a change in shifts and each shift thought the other shift already did the wake-up calls. I explained to them that thank god that I didn't have my usual meetings whenever I travel, because I could of lost an important client. They then called back to say that they looked into it further and realized that somehow I was left off of the list. They did offer me a free breakfast, but the reason I had to get up at 8am was that I had to meet a wedding party for breakfast, so I said "no thank you!" As a matter of fact, I will make it a point, never to use the Crowne Plaza again, especially after being lied to and due to so many excuses. So, don't worry about giving me anything complimentary; I am done with staying at the Crowne Plaza.
much too expensive for what it is. very humid and made our clothes in closet wet. view over garbage dump. I will never stay here again.
quite the staff were helpful and friendly.
the house keeping survive was not good even if you ask for it .It's available most of the time.
The front desk are very cooperative and so helpful. They are eager to satisfy all the guests requests.
The housekeeping is so bad and terrible. No one respond to us as a guest in their hotel. The breakfast is not as expected, and the varieties are very limited.
Nice, clean hotel, convenient location, clean indoor pool.
The breakfast that was included on Sunday,you had to ask for juice, not on breakfast bar. Staff at hotel was great except for young waitresses on Sunday, looked like they didn't want to be there.
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