The first room (202) was placed awkwardly - esp. for a senior. It was on the 2nd floor, but to get to it you exit the elevator, and stand there gazing over the lobby. Signs aren't clear in how to get to room. Finally, I saw that I had to go down two short sets of steps, plus a open a difficult door, and then down an outdoor walk. Rework that and make rooms more accessible! For me, it was an AWFUL way to access a room. They moved me super fast, and from there on, the stay was wonderful!!!!
First room assignment less than desired, but they moved me immediately to a perfect room. Great room, lovely bathroom, comfort to the max. Staff were awesome. I used the free shuttle and room service for the first time in my life. The staff were so very nice and helpful to me! Great employees with a great service philosophy. LOVE THIS PLACE.