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401 West Summit Hill Drive, Knoxville, TN 37902 – Show map
Excellent location – rated 9/10! (score from 58 reviews)
Rated by guests after their stay at Crowne Plaza Hotel Knoxville.
|King Room - Disability Access/Non-Smoking|
|King Room - Non-Smoking|
|Queen Room with Sofa Bed - Non-Smoking|
|Executive King Room - Non-Smoking|
|Double Room - Disability Access/Non-Smoking|
|Double Room with Two Double Beds - Non-Smoking|
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50 properties in Knoxville
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58 verified reviews
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Crowne Plaza Hotel Knoxville's staff speaks: English
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Fitness Center, Indoor Pool (all year)
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Free! Wired internet is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 10 per day.
Private parking is available on site (reservation is not needed) and costs USD 12 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Hypoallergenic room available, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 19 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Crowne Plaza Hotel Knoxville accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Ideal Alternatives for You
The property will be undergoing renovations from Wed, Feb 26, 2014 until Mon, Jun 30, 2014. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 58 reviews
Value for money
Show reviews from:
In downtown Knoxville and just a 10 minute drive from the Knoxville Zoo, Tennessee hotel features an indoor swimming pool. Free Wi-Fi is provided to all guests.
Score from 71 reviews Excellent
This hotel is 5 miles from downtown Knoxville and is 6 miles from the University of Tennessee. The hotel offers an indoor pool, jacuzzi, gym and suites with free Wi-Fi.
Score from 76 reviews Excellent
This hotel is located 6 miles from the University of Tennessee. It has an outdoor pool as well as a free daily breakfast. Free Wi-Fi access is available property-wide.
Score from 139 reviews Good
Located just 1.5 km from the University of Tennessee, this Knoxville hotel features an on-site restaurant and a 24-hour business centre. Rooms provide free WiFi access is available.
Score from 7 reviews Excellent
I stayed here on a business trip and really liked the hotel and its staff. I'd recommend it to anyone.
Location Parking Room updated
Hotel needs updating in floor halls Wifi slow Didn't get two beds we requested at time of reservation
Pet Friendly and staff was extremely accommodating. Short walk to market square with lots of outdoor dining options making it possible to have a nice dinner with the dog in tow.
Noise from fire trucks throughout the night.
Location is convenient, pleasant appearance and friendly staff. Rooms are clean and spacious.
Had to pay extra for parking. No small refrigerator in the room, which we have seen in most other hotels at this price-point. Noisy with housekeeping knocking on doors at 7am.
Clean Nice décor kids enjoyed pool very friendly staff easy parking
no hot tub
Food at breakfast and the wait staff . Quiet. Friendly check in. Safe area.
Clean comfortable room that smelled great. Bed very comfortable.
No free breakfast although cost of room similar to Hampton or Comfort Inns which include a great breakfast with the room. Grooming products had a masculine smell. No bathtub.
Great location within 5 minutes walk of Market Square/downtown area. Excellent breakfast buffet. All staff very friendly and helpful.
We had the longest waits for elevators we have ever had in a hotel. Except when we had luggage we (and others) were giving up and using the stairs. Woken a couple of times by traffic and police sirens in the early hours
The room was kept clean at all times and the staff was very polite and helpful.
No refrigderator or common microwave. I didn't like that I had to call room service whenever I needed to heat up a meal.
Upon opening door to room, bad smell-found to be food left in room refrigerator by prior guest-not cleaned out by maid. Room was "re modeled" but with poor craftsmanship. Walls didn't connect with baseboards-ceiling moulding was not connected at the same level-all round cheap, still outdated room after an obvious attempt at upgrade...noticeable in part due by the shower only situation that is the latest change that a lot of hotels are gravitating to. The decorations in the hotel are old and out dated. The buffet breakfast was more on the level of Days Inn not Crowne Plaza. The bellman/valet was rude to my son when he came to pick me up, not realizing I was directly behind him. Once he saw me, his demeanor changed. I strongly dislike when someone talks down to a young adults, just because they are older and need to exert some perceived greater position or authority. Perhaps they should have studied harder in school and made more of them selves instead of holding a grudge and projecting that on everyone else. Crowne Plaza, this person is the first impression of your hotel. Perhaps, it could be someone younger, that is happy to have that position and shows it.
I did appreciate the efficiency of the staff, and the cleanliness of the hotel.
When I booked online I checked the box for two beds, but we were told there was only a room with one bed. When they told me the parking fee was $10, I told them the online price was $8. The registration clerk changed the price although the price had changed earlier this year. This might be something you update.
Friendly people and helpful staff .
Hardly connect to wifi in our room.
The room was not clean enought , no service for food , the bed was not clean
Room was just renovated and very modern. Location was a short block to several nice restaurants. Would definitely recommend.
I don't like the room was dirty and noisy , the bed was small for me
Very convenient for a downtown hotel. Underground parking was easily accessible. Staff and security were friendly and helpful.
Had appetizers and an entree at hotel bar and both items from the menu were mediocre. I was disappointed in the frozen hamburger patty that was served as well as the so-called "crab dip" that should have been called, "spinach dip".
Loved the location & the staff! Super helpful & friendly. Market Square is steps away, which is wonderful! Also, I LOVE free internet access. I would hate to see that go the way of many nice hotels that have discontinued this perk.
The room was not soundproof at all. This is probably b/c it's an old building, but it was easy to hear the happenings in neighboring rooms. The room itself was lovely and comfortable--just not quiet.
It was close to the Tennessee Theater where we attended a show
Have additional charges on credit card and no way to find out what they are for. They would not give me copy of room charges when we left
Very nice. Clean rooms. Staff was very friendly and helpful.
It was very very nice and price was very reasonable.
It cost $10 to park in the garage.
Room was nice, view good, convenience
Paying for parking, size of room ("executive king") for what was paid
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