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7800 Universal Boulevard, Orlando, FL 32819, United States of America – Show map
|Executive Queen Room with Two Queen Beds|
|Executive King Room|
|Queen Room with Two Queen Beds|
|Queen Room with Two Queen Beds - Allergy Friendly|
|Deluxe King Room with Sofa Bed|
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215 verified reviews
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Crowne Plaza Hotel Orlando-Universal's staff speaks: Portuguese, Spanish, English
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Outdoor Pool (all year), Terrace, Sun Deck
Fitness Center, Massage, Hot Tub, Game Room
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 9 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (free), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
Portuguese, Spanish, English
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
All children under 10 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
One older child or adult is charged USD 20 per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 215 reviews
Value for money
Show reviews from:
Located inside the Walt Disney World Resort area, this resort offers Wi-Fi and the front desk has courtesy iPads available. Downtown Disney is a 15-minute walk from the resort.
Score from 266 reviews Wonderful
In a great location on International Drive, this Orlando hotel features free scheduled transportation to Walt Disney’s Epcot and Universal Studios Orlando.
Score from 1320 reviews Good
This tropical-style Orlando resort features an outdoor pool, spa, and fitness center. Tennis courts, a playground, and a game room are also available.
Score from 895 reviews Very good
This Orlando hotel provides free shuttle service to nearby attractions including SeaWorld and Walt Disney World.
Score from 1099 reviews Excellent
House keeping forgot to clean room once
Good location and good value for money
Far from bus pick up point for IAAPA bus shuttle. I have to walk very far to reach the Universal blvd curv area. Not a good idea and uncomfortable having to walk far with your luggage on hand.
An excellent choice for the money. Comfortable rooms and daily transfers to theme parks. Wet and wild within walking distance.
Breakfast buffet did disappoint slightly. The staff were great and attentive, but the food never really matched up. Certainly good enough to fuel up for an energetic morning at the parks, but hard waffles and dry scrambled eggs were a little sad. The air conditioning did sound a little bit like an aircraft taking off.
Great location, huge facility and very knowledgeable staff. Helped us with our issues right away and were very apologetic
the bathroom had not been cleaned. At all. Called and they had housekeeping there within 5 minutes, very apologetic and nice
The Staff was friendly and I did enjoy the breakfast buffet. I enjoyed the pool and the place seemed clean.
The hotel was not as leisurely as I would have liked, it seemed dated, older and having only one person at the tiki bar made getting your drinks / food slow. I wanted more drinks but the service was so slow I got up and went someplace else. Also did not care for the nosey ness of the air conditioner in the room. The other thing I did not care for was that I ordered 2 Queen beds specifically as there were 2 of us and we only got one in a JR suite and I had to sleep on the sofa bed. The place was booked, so changing was not really an option. They also called this a resort type of hotel, but it surly is not. Not sure what the resort part was?
Clean and nice hotel
We asked for more blankets and they never came.
Room was wonderful Staff very friendly and helpful Hotel is beautiful
Could use more menu items available for dinner.
Everything was beautiful, especially the reception staff, including the owner of the high-William creation. This is the only hotel that is not where I felt far from home provide you everything انصح به وبقوه لأنه الافضل بحكم تنقلاتي من الفنادق لأن هذه متعتي وكان هو الافضل في اورلاندو من جميع النواحي
I enjoyed the professionalism, friendliness and courteousness of the staff throughout the hotel. The wide knowledge they had for area events and if driving the printed out map of the journey one was given. Nothing was too much for them.
The air conditioning in the exective lounge was too cold and would need to be looked addressed. One member of staff is not enough more staff are needed. Certain drinks need accompined with mixers these where not present and had to be brought up from the bar by the only member of staff on duty, not good. There could also be better service for drinks and food around the pool area and a shorter waiting time for delivery.
I visited a lot of hotels in Orlando. This is the best of them, you feel like you are in your home and the staff are friendly, and there are many options for entertainment
Room services are late in delivering demand in some times
We had booked executive room with pool view which is on 15th floor and has great views. The executive lounge is great for breakfast and soft drinks/ beer and snacks at night. We were upgraded to full breakfast in restaurant every day which was great
Executive lounge does not serve drinks/ snacks fri and sat. Also parking is $9 per day which is new. Saying that I knew about all these in advance and the hotel manager only charged $25 dollars parking for 6 nights which was great
Executive Lounge Views
Lift worked poorly
Les lits sont comfortable. Chambre assez grande.
When reserving I did a room with 2 queen size bed n at arrival she gave me a studio with 1 queen size bed n 1 sofa gym bed. I didn't accept and after Insisting she gave another room with 1 king size bed n she said that they don't have 2 queen size bed room. And no apologies. There is no free water bottles in the room. Shuttle from Disney are at 1030 leaving so when u reach hotel it's 11 PM and the restaurant is close so no dinner. They have only cold meals. When we asked them if any restaurant nearby they said don't have and at the time of check out we found out that 15min walking and it's full of restaurants. I would not suggest to stay here instead go to The Castle or Rosen Plaza. We shifted to The Castle and it's wonderful.
Really nice staff and good facilities and would certainly stay there again.
Not the hotel's fault necessarily but some of the guests were exceedingly noisy in the very early hours of the morning, which disturbed our sleep.
Loudest A/C and refrigerator i have ever seen! Impossible to sleep
I missed the 'service with a smile' at check-in.
Largeness of studio room. Clean.
Whirring sound of the furnace or air conditioner. But after while it was white noise.
The crowne plaza was about 8 minute walk to international drive perfect location! The porters there, I found were the best help. Only downfall we had was the breakfast we had a piece of bacon each and scrambled egg and orange juice which we didn't drink because It wasn't that nice and it cost us over $32. Where if you go around the corner to international drive you have IHOP and Perkins (beautiful!) u can get both FULL breakfast for under $20 :) that's the only downfall everything else was perfect during our stay we only had breakfast there once as it was too expensive. Thank you for a great stay !
Some of the staff were helpful and friendly.
1. The hotel is terribly old and so are the amenities in the room. Parts of the bathtub were rusty and so were the towel racks. 2. The AC make a lot of noise once every 30 minutes, throughout the night. Turns out its the same across every room and they can't fix that. 3. We ordered breakfast through the room service hanger which we hung outside our room. Turns out nobody bothered to collect them, as we noticed other rooms had their breakfast orders left untouched as well. Went to the concierge to make a complaint, and she did not even bother to apologise. All she said was it will not be charged to our account. 4. The breakfast buffet staff were very rude, and simply ignored us. Took them awhile to even bother to take us to our tables. 5. On our last day, we decided to grab some quick breakfast from the stall beside the breakfast cafe, only to notice bugs flying inside the glass cabinet where the brownies and donuts were kept. 6. Wifi was supposed to be free, but they sneaked in $125.90 into our bill on the last day for wifi charges. They waived it in the end, after we questioned them about it. Apart from that, wifi was weak and terrible in the rooms.
I liked everything! The breakfast was Amazing
Staff is nice. Location is very good, near Internation drv, and Universal park. Nice pool, food, gym...
Central clima in quiet zone flors (corner rooms) is very noise. On booking.com offer internet is free , but thay charge it. On reception, you can fix it :) Parking is 9$ For night
The location was perfect.
However there was roaches in the ice machine on the 8th floor
lovely pool friendly staff excellent breakfasts
expensive bar food blocked toilets , unable to pay for three nights together,had to pay for three rooms separatley although all one family and in the same name thus incurring extra expense on my debit card
Location close to Universal. Good value for price.
Close to Universal Studios and many shopping/grocery stores
Have to pay for basic amenities like luggage cart, wifi and parking