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7800 Universal Boulevard, Orlando, FL 32819, United States of America – Show map
|Executive Queen Room with Two Queen Beds|
|Executive King Room|
|Queen Room with Two Queen Beds|
|Queen Room with Two Queen Beds - Allergy Friendly|
|Deluxe King Room with Sofa Bed|
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317 verified reviews
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Crowne Plaza Hotel Orlando-Universal's staff speaks: Portuguese, Spanish, English
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Outdoor Pool (all year), Terrace, Sun Deck
Fitness Center, Massage, Hot Tub, Game Room
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 9 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (free), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
Portuguese, Spanish, English
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 10 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
One older child or adult is charged USD 20 per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 317 reviews
Value for money
Show reviews from:
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Score from 617 reviews Very good
the hotel parking is always too busy
the public spaces are nice and with appropriate facility
At 3:15 am a couple of ladies walked into our room and turned on the lights. It startled our entire family including our young children. I called the lobby immediately and they told me that they had issued a security "key" to someone who had left their ID in the room. My husband and I talked to security and the front desk again in the morning and the entire staff undermined it and made it seem like security had escorted them to our room and that it had been recorded in their log book? we honestly don't care about your log book. It was completely unacceptable and there should have never been anyone allowed in our room at 3:15 am. My husband and I never saw security in our room, which should have been the person that KNOCKED first then called maybe, not two women just storming into our room dressed very inappropriately. I am mortified that your hotel thinks it was just a minor misunderstanding.
The executive breakfast was weak
The welcome staff was super nice and helpful.
The pull out sofa was a little thread bare and the matttress was thin and not very comfortable. It was a price to pay for staying in a suite which was very roomy.
The location makes for an easy trip to Universal and Sea World. The hotel food was very good but there are a number of places to eat in the area which you can reach on foot. Great pool area and tiki bar. Lot's of regular patrons which speaks volumes.
No complaints it was great hotel. Great value for money.
This is one amazing hotel. Really enjoyed our stay. Facilities were amazing and the food was great.
Had a great time!!
Not as big or as nice as it looks in the pics online (a little worn) but still a great hotel. Pool was smaller than It appeared online but it was still great and never over crowded.
Nice pool and bar area, excellent staff, friendly guests, close to Universal, free shuttle to and from the park (reserve your seats ahead of time), clean comfortable rooms.
Loved the proximity to local attractions and the service given by the staff was excellent.
too little choice too high price for lunch and dinner
friendly staffs，beautiful and comfortable room, perfect breakfast, good location, free shuttle to Universal~~love the hotel
We reserved space on the 9 am shuttle to Epot. It took 3 vans before we got on. How is it after making reservations for transportation they don't have one big enough?
Not very clean and the 3.50 cup of coffee was awful.
Close to parks
Concierge not helpful
When I booked through your site I was given to understand an Airport shuttle was available. This was incorrect. It cost another $100. I had emailed your site to have a return trip to the airport booked but never received a reply from you. I will not be using your site again and have informed my friends and neighbours.
Booking.com advertising very spacious and calling it a studio room with a wet bar in the room which it does not . I would never booked this room if you guys would have advertised it right. They have no studio rooms its called a junior suite with no wet bar. So it's like false advertising not sure if I would use booking.com to book a room
nothing special and I really liked the wifi not working on the third floor and I was told I could come down to the lobby area it would fine there. I will never stay at this hotel again
Having to pay for carparking price of drinks
comfort of rooms easy check in/ check out
Breakfast way too expensive. Room was just OK for the money. Pool just OK.
it was ok
Parking space is not big enought for the amount of people that go to that area. I also Didn't like that you have to pay $10 per night. If you can't find a spot you going to have to pay valet parking another $15..
I like the staff and how is close to a lot of the parks. Like wet and wild and universal orlando.
The kids liked the glass elevators and me and my wife loved the scenery.
The rooms were average. Beds not very comfortable.
Beautiful outdoor area and entrance area.
Only thing somewhat bad was the coffee. All else good
Facilities, comfort, clean room, no complaints.
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