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Newest reviews for Crowne Plaza Philadelphia West

  • Anonymous
      United States of America
    August 25, 2014

    I liked the location of the hotel, the free parking, and the elevators were timely.

    I didn't like no continental breakfast, and all the electronics were difficult, i.e. the room key didn't work, the clock was not set and the coffee maker I had to call for assistance. The second day of our stay, the room was not made up with overflowing waste baskets.

    5.4

  • Norman
      United States of America
    August 18, 2014

    Just off I-76, very easy to get to and from, free parking, friendly staff. Very reasonably priced for Philly. Convenient Starbucks and TGI Fridays.

    8.3

  • Anonymous
      United States of America
    August 17, 2014

    The location, too far from everything. Noisy streets, lack of charm and coziness, no nice restaurants around. Disappointing experience all around.

    3.8

  • Jean-marc
      Canada
    August 15, 2014

    Swimming pool Park

    Small room. No extra (refrigerator, safe strong secure). Not enough towels. Unpleasant light. Dark corridor.

    5.8

  • Anonymous
      Switzerland
    August 6, 2014

    wifi was intermittent most of the time

    7.5

  • Sue
      United States of America
    August 4, 2014

    Location and price

    The pool was closed so we did not swim

    9.6

  • Anonymous
      United States of America
    August 1, 2014

    Could not enjoy the pool...To many kids

    7.5

  • Sylvie
      Canada
    July 28, 2014

    Most everything.

    The mattress in our room 604 was seriously drooping in the middle.

    8.3

  • Anonymous
      United States of America
    July 21, 2014

    location

    9.2

  • Sean
      United States of America
    July 13, 2014

    Clean and friendly service. Restaurant had a good buffet breakfast. Room was clean and although lots of activity we had peace and quiet when in our room. Will stay here every time we visit Philly going forward!!!

    No complaints

    7.5

  • Anne
      United States of America
    July 9, 2014

    The staff was amazing, we went down for breakfast and they was so helpful, we fail in love. The room was so clean and well put together and very comfortable. They even let us check out 1hr later which made up for everything else

    It was not the room I had I originally booked and this no fridge and microwave thing did not sit well. I kept getting the run around, until I called booking and was told to purchase them separately and then mailed them the receipt to get refunded. So I said just forget it, if need to go through another website then I would. It was an inconvenience to us

    8.8

  • Jessica
      United States of America
    July 8, 2014

    The front desk staff was very pleasant and helpful.

    Breakfast was horrible I was served moldy bread and the response I got was we threw the rest away. Very disappointed. Stayed 2 night and we didn't get new towels or more toilet paper had to call for these items.

    7.1

  • Michael
      United States of America
    July 5, 2014

    location, friendly staff

    no late check out available

    8.8

  • William
      Hong Kong
    July 3, 2014

    Location was excellent. Close to tourist attractions and upenn. Starbucks and Target next to hotel. Lots of restaurants nearby. We had some issues with the room and management on duty took immediate actions to resolve. Bed was comfortable

    Our room wasn't as clean as other crowne plazas i stayed. Bathroom wasn't cleaned properly, bed sheets weren't changed every other day, bed sheets didn't feel clean, no fridge and safety box in room. Staff was helpful after we complained.

    4.2

  • Wong
      Hong Kong
    July 1, 2014

    Convenient location Friendly staff Clean and comfort room

    7.5

  • Ilene
      United States of America
    June 13, 2014

    Nothing

    Too far from downtown needed to rent a car too expensive for value Ugly rooms

    3.3

  • Ashley
      United States of America
    June 11, 2014

    Overall I had a pleasant stay. This was my 2nd time staying in the Crowne Plaza. The staff was responsive and friendly (in general).

    We ordered room service and it took well over an hour and a half for the food to arrive. We weren't told they were experiencing a back up in the kitchen and when we called to check, we were told the food would was "on the way up." Well, "on the way up" meant another 40 minutes of waiting. When our food finally did arrive, it was missing a large component of the meal (the caviar in a Caviar and Crab Cake eggs Benedict…not as good as it sounded in the end) and the gentleman who brought up the caviar was…less than enthused…to be making the trip. It was a small part of an overall enjoyable trip, but it did color my view of the hotel.

    6.3

  • Bruce
      Australia
    June 7, 2014

    Clean, well set out hotel, with great facilities and well equipped fitness centre. Room very comfortable,

    Nothing

    7.1

  • June
      United States of America
    May 28, 2014

    TOILET WAS NOT FLUSHING PROPERLY

    7.5

  • Eva
      United States of America
    May 22, 2014

    I liked that it was not in the crazy part of the city, and it had free parking.

    9.2

  • Elizabeth
      United States of America
    April 28, 2014

    The staff was helpful and friendly.

    Our room needed a good vacuum. There was rice on the floor next to one bedside stand. We didn't eat any rice there. The towels smelt clean but were off white instead of white.

    5.8

  • Brian
      United States of America
    April 23, 2014

    I thought the staff was friendly and professional. We ordered room service and someone followed up with a call asking if everything was okay.

    7.5

  • Vanessa
      United States of America
    April 22, 2014

    Front desk service is good, friendly but too much smell from the chlorides at the lobby. Thanks.

    Room is not well clean from prior guest(s) stayed. I wish if they can upgrade their hotel facilities. Thanks

    4.6

  • Rudy
      Netherlands
    April 8, 2014

    The coonections woth the city and the rooms were ok

    The WiFi was teribble. Not of this time! Hardly to do your work because of very bad connection

    7.1

  • Anonymous
      Saudi Arabia
    March 30, 2014

    Hi expensive

    7.5

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