Before I booked my room here I called to inquire about the wifi. I knew it was free in public areas and in all guest rooms, but wondered if we'd be able to connect to it with all devices specifically a PS4. I was told upon asking that we'd be able to connect using the PS4 only to book the room, arrive at the hotel, attempt to connect with the code given with no success, call the front desk, explain the issue, and be told that you could connect to wifi using cellular phones, laptops, and tablets, but not video game consoles. We were a little disappointed as we'd intended to play video games online for entertainment and watch Netflix throughout the night, but found decent alternatives by watching the free movies on cable t.v. Upon waking in the morning, I went downstairs for the complimentary breakfast. Being that my companion was still asleep and I didn't want to eat w/o them, I asked if I could get the breakfast to take back to the room. I was surprised when I was told no, b/c they do offer room service. Aside from these issues, I'd have to say for the low price we were overall satisfied with our stay.
I'd researched several properties online and decided to reserve a room for a night at the Crowne Plaza Suites Southwest. The cheapest rate I'd found was through a 3rd party agency. I was skeptical to book through the 3rd party agency, b/c I didn't know whether or not I'd have issues at the front desk during check-in being that I didn't book through them directly. Thankfully, check-in was smooth and rather quick. Although the room there per night was approximately $30 more, they honored my online reservation and allowed me to pay the lower rate found online. The front desk agent also did his very best to honor my special requests. I asked for a quiet room and was given a room on a higher floor, away from the elevator, not facing the highway. Overall I was very pleased with certain amenities, free parking, spacious rooms, premium movie channels, complimentary breakfast, and the staff's willingness to ensure that our stay there was pleasant.