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701 East Genesee Street, Syracuse, NY 13210, United States of America – Show map
|Executive Double Room|
|Executive Suite - Non-Smoking|
|Standard Double Room||
|Executive King Room|
|King Room - Disability Access|
|Double Room - Disability Access|
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19 properties in Syracuse
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165 verified reviews
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Crowne Plaza Syracuse's staff speaks: English
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Food & Drink
Bar, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is needed) and costs USD 9 per day.
Shuttle Service (free), Airport Shuttle (free), Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 19 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 165 reviews
Value for money
Show reviews from:
Nearby Interstate 81, this Syracuse hotel features free Wi-Fi, an airport shuttle, and rooms equipped with a flat-screen TV.
Score from 122 reviews Excellent
Featuring free Wi-Fi and free airport shuttle service, this Syracuse hotel is half a mile from Syracuse University. On-site, the 1060 restaurant serves gourmet cuisine in a relaxed atmosphere.
Score from 16 reviews Very good
Situated within walking distance of the New York State Fairgrounds in Syracuse, and a short distance from downtown, comfortable accommodations, complete with a variety of modern amenities await...
Score from 265 reviews Very good
The hotel is located close to attractions like the Carousel Center, Carrier Dome sports stadium, the New York State Fairgrounds at the Empire Expo Center and Syracuse University.
Score from 36 reviews Very good
Asked to be moved to a room that didn't face the highway but they didn't have any other rooms available. It was really loud at times, especially the first day when I got in from my overnight flight with no sleep.
Really enjoyed the accommodating shuttle service and the bar drinks/room service were good!
Room service completely lost order. An hour later when informed they tried to recover, but didn't have basic menu items and brought a glass of wine rather than the ordered bottle. They did waive the cost as apology.
Staff did all that they could, including making up for completely blown room service order
food in restaurant ok not worth what they charge. service very slow.
proximity to carrier dome
The traffic noise.Not your problem.It is in the city.
The people you have working there.How close it was to the Dome.The service and food.Great Hotel.
We had a reservation at the Redfield restaurant. They sat us a few minutes early which was nice, but we sat at our table for 45 minutes before leaving and no one had even come to our table yet. Horrible service at least for today.
Room was nice and clean. The staff was friendly and the lounge was a nice place to sit and relax.
The shower pressure on the 18th floor was not what we were hoping but traveling up 18 floors cannot be easy. The only part of my Crowne Plaza experience that I was not thrilled with was my friend who was also staying at the Crowne, called to upgrade his own room then decided to upgrade mine without my knowledge or permission. While being "upgraded" to a king bed instead of two beds and having to travel an additional few floors, how is it possible that only because my friend who knows my last name can call and upgrade rooms as he pleases without any acknowledgement from neither booking.com nor the Crowne Plaza itself. Unacceptable. While the hotel itself was nice and comfortable, I will not be staying again.
I liked the ease of check-in/check-out, it was fast and easy. The beds were comfortable and the room, really nice.
Shower wasent warm enough
style of room and comfy bed
elevators take a little getting used to. getting time for some wall paper refurbishment
very comfortable. fast free wifi. loved the rain from the ceiling shower. very contemporary.
Breakfast was horrible, service at restaurant was the worst ever.they ran out of plates & food!!! My friend left his $300 prescription glasses in room after we checked out & went back 2 hours later & they couldn't find them after 20 minutes! Really?
The location & shuttle service
Although I can't speak English well, every staff was kindly and friendly to me. So, I enjoyed staying!
Beds were very hard, uncomfortably so. While it is nicely appointed INSIDE, it is an older building and the frames around the window leak in the cold air, and also the noise level from I-80 makes sleeping difficult. Windows need to be replaced.
The facilities were very hie and the staff was very helpful, professional and friendly.
The bathroom is small. If I was a big person I would not be able to fit in there comfortably
The room was nicely decorated and very comfortable.
The Location is near to high way so it's very noisy.
Wish the bathrooms were bigger and had a door where the hand basin is..
We stayed the night after travelling 36 hours from Australia! The bed was comfy and we really enjoyed the breakfast. Nice and close to airport! Must say we were pretty excited to wake up to snow!
Wake-up call. I asked for a wake-up call for 10 AM. My name was Frank. I got a call at 9AM for John. When I came down for breakfast, I was told that I had to pay for it. I paid 188.00 for one night. I think I should have been given a complimentary breakfast. Parking spot was way too small
Bathroom and Bed
it would of been nice to have a continental breakfast included with the room. why should we have to pay for parking when we pay for a room...
Nice location. room cleanliness
Very small room. Charged $9 extra for parking, which wasn't mentioned at the time of booking. Of course everyone will have a car and it's a sneaky way of making money.
The staff are borderline rude (with the exception of the waitress ) the seem not to care. The bathroom wad TINY. I had to step into the shower to open or close the door. The breakfast buffet (I thought was included ) was not worth $14.95.
The room was clean and the bed was comfortable. The touch key was neat.
The room was very nice and very clean. It was very spacious and very comfortable. The bed was amaizing. The area where you could order food or drinks was very comfortable and relaxing.
Disappointed in breakfast food. Would not suggest adding this meal to price of hotel.
The elevator system. Very long wait!
The room was awesome. The bed was comfy. The furnishings were very nice. The shower was the best! You can't beat a rainwater shower!
The room seemed clean and had an appealing modern style. The shower is definitely better than you would find in most hotels.
From the moment we walked up to the counter we were treated poorly. We said Hello, and it was like we interrupted her day. The same woman was there when we were leaving on Monday, we didn't get a Hello, a Good bye nothing. She is in the WRONG line of business, as we were leaving the hotel we over heard another couple complain of her behaviour. For this I will NOT stay in the hotel again, I am disappointed.
Charged me twice for the room and I booked a double given a single & was given a full size bed for 2 adults very uncomfortable did nothing to remedy that took amex to call to take charge off no help
Rooms, were great, location perfect, bar, restaurant, and overall facilities were terrific.
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