Crowne Plaza Times Square  

Location is perfect

Even if room with 2 double beds (for 3 persons) had been booked 3 months before, for 4 nights, with city view, in the upper concierge level (so highest price), we discovered on arrival that our room only had one bed. The only other option possible has been a corner room with one king bed and little additional side bed, only shower , no bath in bathroom, and no times square view (option that had made our decision for this hotel). Even if situated in 42nd floor we had to pay for Wifi, and breakfast. Even if manager on reception did his best to find a solution for us, he also explained that "city view" doesn't mean "times quare view": this option only exists through their own reservation site. Definitively not worth the price,

The location was very good, being right in Times Square. The room was clean, and they brought us a welcome gift of fruit and water shortly after we got in our room. However, they brought refreshments for 2 people even though we had 6 people staying in the suite.

This was the most unorganized hotel I've ever stayed in. I've never complained about a hotel stay, but my husband and I were so upset that we did have words with the manager. To summarize, we had to sit in the lobby for 2 hours past the check in time because they weren't sure if our room was ready or not. They kept telling us they were sending someone to check on it. Then they said they would give us a complimentary breakfast to compensate for the wait, and we told them that the breakfast was already included in our room. They argued and said that it wasn't included. Later we brought them the voucher from booking.com which verified the breakfast. Then, they lost our luggage tickets for us to claim our bags since we were in the city before check in time. That became quite an ordeal after waiting the 2 hours to get into the room. Then, another hotel worker said that the room had been ready on time after all, so we waited around for nothing. The hotel staff couldn't even tell us where to go for the included breakfast, we got different answers from everyone we asked. It was very frustrating!

Excellent location. We had a beautiful, large corner room with two windows overlooking Times Square. It was pleasantly quiet in the room, comfortably furnished, lovely colours, great beds. Most of the staff were friendly, especially the Concierge staff were extremely helpful in guiding us to various places. Generally, we can highly recommend the Crowne Plaza Hotel.

We did not get a room as high up as we had asked for. Breakfast is too expensive. We used to eat out in one of the bakeries/cafés nearby.

The location of the hotel was the best.

We had to move 3 times to get to the time square room view we requested. The first time she said she did not know we requested a time square view, the second time she put us in a water view because she thought we might like that better, the third time I told her we only wanted a time square view just like we reserved. We were promised breakfast vouchers because we had to move so many times but they were never delivered.

Location is excellent

Staff are not friendly and very bad house keeping if you request any thing to you room expect at least one hour to answer you

Location was perfect for the activities we had planned

The view out the window of Times Square. We had a corner room and the view was spectacular. The beds were comfortable.

Upon checking in they gave us a downgraded room from what we had reserved but were charging us for the room type we had reserved (they gave us a standard room while the charges were for the corner room). We did get the corner room as reserved but had to come down, point it out to front desk that the room they put us in was not a corner room and request the type of room we had reserved and was reflected on the paperwork they had us sign on check in. Also, the check-in person never apologized, just acted surprised, "Oh, it isn't?" 3 am in the morning, not what you want to hear. Also, the way they did the holds on my credit card made my credit company think it was some sort of fraudulent activity so blocked my card. The hotel staff submitted differing amounts multiple times, adding up to almost twice what the entire time would cost.

I really liked the staff at the hotel. They were all friendly and very helpful without exception. I also felt they enjoyed working at the hotel as they all seemed genuinely happy and helpful. The location is great, very central to the theatre district and the metro. I have stayed here in 1997 and will keep coming back. I also felt it was great value for money.

The only thing I feel needs to improve is the signage. Its hard to spot and we walked past the hotel a couple of times.

Near Theatre district.

Location, location, location. The Crown Plaza is located right in Time Square. It was in walking distance to all the Broadway shows that we had booked, in fact one of the shows was right across the street. We had a great view of the Time Square area from our room. Also there were to Starbucks on the same block..easy to get a great cup of coffee & Wi-fi. We walked to Rockerfeller Center & NBC...both on 49th Avenue like the Crowne Plaza. The Crowne was also walking to distance to Juniors, Bar American, & other great restaurants.

The bathroom didn't have good ventilation. There was condesation all over everything, even the bathroom mirror & door, & it took a long time for it the clear up. The water would run at extreme temperatures. Sometimes cold for a long time, sometimes hot for along time with no in between. I would recomment this hotel with caution regarding the plumbing.

The room was really close to the elevator and every time the elevator stopped you could here it through the walls,it was like a door bell ringing every five minutes, and teh the walls were so thin that you could here everything said in the room next door

We have stayed in New York on several occasions and in different hotels and this was the best hotel to date. It was on Times Square and central to everything. The staff were very friendly and couldn't do enough to help. The room we stayed in was spacious and comfortable with a great view. I would highly recommend this hotel.