After driving for over 12 hours to get here, with a reservation booked 2 weeks in advance and a confirmation with my requests clearly listed, I arrived and was charged an incorrect amount. In an effort to correct the situation, the very helpful woman, Mary, who was working on 3rd shift called the manager, Marilyn Mullis back in. Ms. Mullis then proceeded to string me along with one lie after another as to why I was incurring these extra charges and the entity that was charging them against me. After arguing with me for over an hour, and me proving every statement she uttered to be false (ie.- age of children that can stay free, how many guests are included in a double room with 2 double beds, claimed the 2nd bed in our room that I was already paying for was considered the "extra bed" I had requested that Booking.com lists one older child or adult can stay in free of charge if available- note that there is a difference between "extra bed" and "existing bed", they can NOT charge me a pet fee for a service dog/nor can they ask me for registration papers for one as per the ADA as such a registration authority doesn't exist, via the Booking.com website as well as their own Days Inn website, she then told me at 1:30AM that I could go find another hotel to stay at because she was unwilling to take the unwarranted charges off of my bill. She finally claimed that I was being billed extra for having requested an extra bed be put in the room for my 14 yr old daughter. When then asked if that bed was in the room we'd been assigned, she stated, "No, we have a full house of a construction crew and there aren't any available." Despite the fact that the website already states it was to be free, she then charged me for something she had no intention of ever providing.