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440 Geary Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.1/10! (score from 461 reviews)
Rated by guests after their stay at Hotel Diva - A Personality Hotel.
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462 verified reviews
They speak your language!
Hotel Diva - A Personality Hotel's staff speaks: Chinese, Spanish, English, German
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Private parking is available on site (reservation is not needed) and costs USD 45 per day.
Room Service, 24-Hour Front Desk, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
Extra beds are not available.
One child under 2 years stays free of charge when using existing beds.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 461 reviews
Value for money
Show reviews from:
Located a 2-minute walk from Union Square and a classic Cable Car stop, this San Francisco hotel is in the heart of downtown San Francisco's shops, galleries and restaurants.
Score from 644 reviews Very good
Situated 1 minutes’ walk from the cable car turnaround, this boutique Union Square hotel features unique guest rooms with free Wi-Fi. It has a tour desk and a 24-hour front desk.
Score from 531 reviews Good
This boutique Union Square hotel, on the Powell Cable Car Line, is just a 2-minute walk from cafes and shopping at Tiffany's, Macy's and other popular stores. All guest rooms have free Wi-Fi.
Score from 938 reviews Very good
This downtown San Francisco hotel is a block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel provides massage services and a tour desk.
Score from 2005 reviews Very good
Great hotel perfect location awesome hotel staff
Staff was excellent!
Tight spaces in room and bathroom
The location is convenient.
The windows in our room cannot block the noise from outside. Especially in weekends, too many people speak loudly on the street (after 11pm). I suggest you should use anti-noise windows. Thanks.
Hotel that is well situated and quiet. Staff helpful and well-informed. Room small in size but comfortable and clean. Decoration imaginative.
Only one lift (of two) working over the entire week. Do it yourself business suite. Expensive for a hotel without a bar or its own restaurant.
Good clean rooms and friendly staff. Very central location. Safe in the room.
Hairdryer didn't work in the bathroom area so had to be plugged in on the floor near the door. A little noisy outside, but can be expected. Parking is expensive.
The bed was comfortable
Not enough space
Decor was very fun and sexy. Half naked babes on the window shades... woohoo! Cutting edge lighting and wall treatments, plenty of pillows and a mini fridge in the room. Convenient location close to several exciting venues. Easy walk to Union Square and cable cars. Starbucks connected to the lobby!
One elevator out of service and the other was slow. Valet parking says 30 minute car retrieval....figure an hour. Almost missed 2 events just waiting. Valet had spilled a beverage all over the floor of the car but said nothing. Found out on the drive home the floor was soaking wet. Very unhappy with that. Advertises $40 per night for parking but was charged $45 with no apology or explanation.
We've been bringing family for thanksgiving weekend for 4 years now and love the hotel diva, it's staff, the rooms and the location. Nice touches in lobby like Sake and hot tea on the 7th floor lounge.
I liked the character of the hotel. The decor was really well done, and makes the hotel stand out from the big brands. The staff were very friendly, and approachable. The location is superb, minutes walk from Union Square.
One of the elevators wasn't working, which made for an occasional lengthy wait for the working one. Not a big issue for me though.
Only one slow elevator working (and they have the other off to save energy the entire year), bad room service, not so clean, bad rooms with no view (small window with a interior view), strange bathroom with bad choices of materials and strange aromas inside the hotel (from probably some strange customers).
Great location, fantastic, helpful staff. Door to Starbucks.
Tiny bathroom (although it did everything one needs it to do)!
Setting staff convenience
Staff was very nice, great location, bed was comfy and the free WiFi was perfect. Really appreciated the special mirror and light for make up.
The room itself was small but I was given the option to upgrade for $25 more which I declined. Small rooms in sf are common. The room could have used a little fresh paint and a new bathroom mirror. Was pleased to see the windows open for fresh air but let in small flys (just one or two) which was a bummer. Over all I feel the pictures lead on as a newer designed room but it felt old. Still not a huge deal. don't think I would stay here again.
Friendly staff Wonderful location - very central
Very helpful stuff centrally located Good house keeping, clean room
The room was not as nice as it looked in the picture and relatively small. Quite expensive for such a room (although to be fair everything is expensive in the center of SF). One of the two elevators was out of order for the entire week I stayed there. The remaining elevator was not enough to accommodate all guests and personnel, you would have to wait up to 10 mins to catch the elevator. Ended up taking the stairs to 4th floor most of the time.
good spot, great location I got a room on the inside, no view but quiet Would stay here again.
gym was very small, not bad as it had several cardio machines but really only room for one or two to lift at the same time.
Central Location, but not in a good neighberhood in SF. Friendly and helpful staff.
Worn out rooms, very thin walls, noise coming from the street, small spaces, too expensive for what it offers.
Great location for getting around the city without a car. Staff is very friendly and helpful. Quick shuttle ride to and from the airport available. Bed was very comfortable and the room had ac. People complain about the size of the rooms but it was fine. If you have ever traveled in Europe these rooms feel plenty big. If you are used to a large room with a siting area and a huge bathroom these rooms will feel small to you. We asked for a quiet room and had no issues with street noise and we are light sleepers. Room had a safe.
Sfo is very expensive in general. Some of the decore needed replacing from wear. Didn't like the shower but not a big deal when you are there to see the city.
Easy access to all of the City, comfortable bed, quiet.
Bathroom tub floor creaked and gave way underfoot. Heating system erratic.
There is a fair effort to create special environment in the hotel.
Bathroom is rather small. My room face the street which gets noisy at night.
Could hear the recycling going on outside in the wee hours of the morning.
Excellent location, right in the city centre and easy to get to places
One of the lift wasn't working and had to wait for a long time. Bath/shower couldn't turn off properly.
Location was great. Bed very comfy
Tiny shower/bath that had water leaking underneath. Only one very slow elevator working for entire stay and had to use stairs most times. In check-in told staff we would settle the account in cash. We were asked to provide a credit card and informed that it would just be kept in file in case and no money charged to it. After checking out and paying in cash we later realised that they had already charged the entire amount onto the card and still let us pay by cash. We are still going back and forth with them and the bank to get the money back.
Like the friendliness of the staffs & great location. Beside Starbucks!
Good service and location with a nice and welcoming staff. The room was comfortable with a great atmosphere. The only minus was the loud street outside. We enjoyed our stay, and warmly recommend this hotel to other travellers to SF.