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Newest reviews for Dolce Hayes Mansion

  • Allison
      United States of America
    August 26, 2014

    Beautiful grounds, excellent service, great food, very quick room service, feels like an escape from the city

    Older building so it has a slight smell, leak in ceiling in hallway so had roped off, a bit far from downtown if traveling for business but in does feel like a getaway

    8.3

  • Mark
      United Kingdom
    August 19, 2014

    Pool Bar outside

    First room was very noisy and had to move to a less noisy room, something electrical (not air con !)

    7.5

  • Amit
      United States of America
    August 13, 2014

    Swimming pool Grounds Outside seating for snacks

    No proper sit- down dinner restaurant Air conditioner in room not strong enough

    10

  • Veronica
      United States of America
    August 13, 2014

    Quietness, relaxing atmosphere. Ty at the front desk provided excellent customer service.

    Majority of the staff was unfriendly. No smiles. Not helpful when asking for directions. Staff seemed rushed and very serious.

    8.3

  • Richard
      United States of America
    August 12, 2014

    Everything.

    Nothing.

    10

  • Gabriela
      United States of America
    August 10, 2014

    Friendly and helpful staff, clean facilities, great dining experience, comfortable beds, and overall great experience.

    9.6

  • Anonymous
      United States of America
    August 5, 2014

    Maid service inconsistent. Forgot to leave clean wash cloths

    7.5

  • Ralph
      United Kingdom
    August 5, 2014

    No wifi throughout stay , missing Tv remote took many calls to get replaced, However did get money off on stay.

    5.4

  • Anonymous
      U.S. Virgin Islands
    August 5, 2014

    The beds were very comfortable, as were the showers. The staff was able to let me stay in the same room after I switched to my third check-in. The grounds and conference rooms were beautiful. The food for the conference was delicious and presented well. The staff was courteous and professional.

    My co-worker and I shared a suite the first night of our trip, because the hotel was full. I informed the staff that there would be two of us in the room, but there was only one bed. The next night when we checked in to our individual rooms, both had two beds. We were puzzled about why the accommodations were unsuitable the first night. It would have been nice to have a microwave in my second room.

    6.7

  • Anonymous
      United States of America
    July 30, 2014

    Beautiful grounds

    Too much noise all around

    5.8

  • Anonymous
      United States of America
    July 30, 2014

    Rooms were nice and clean.

    The parking space were limited during the weekend. No microwave no where to be use.

    7.9

  • Megan
      United States of America
    July 29, 2014

    The hotel was beautiful.

    The hotel was holding a private party which was right in front of our room and it was kind of confusing on how to even get to our room. We went to dinner at the palm plaza. Food was good but we were ready to pay and our waiter was no where to be found. We finally went to the bar to ask for our check and when I asked for our check I was told "we are busy!!" I waited an hour for our check! And then to be told in such a rude tone "we are busy!" I was turned off. I just wanted to give them my money.

    7.5

  • Tony
      United States of America
    July 29, 2014

    I like the deal I received from the family and friend discount!

    I was told becouse it was my wedding the night I stayed there I would get a complimentary bottle of champagne! I never seen it but was still happy with my stay.

    9

  • Jennifer
      United States of America
    July 27, 2014

    Beautiful grounds and very nice rooms.

    Before I was even handed my key or seen my room, they had already taken $150.00 EXTRA out of my checking account through my debit card for "incidentals." They didn't tell me, warn me, ask me, show me any "policies" - nothing - just took it. I saw it when I checked my account that evening. My budget is tight and this caused a check to bounce. I don't call this "policy," I call this STEALING. Yes, it was returned after about 6 days. NOT okay in my book. Also, I did not experience one employee asking me if I needed help. As a single woman, I could have used a hand with my luggage, but it wasn't forth coming.

    7.9

  • Anonymous
      United States of America
    July 14, 2014

    The mansion and the grounds around it are beautiful and immaculately groomed.

    The property feels a little cramped and hard to negotiate your way around. It is also a declining area of San Jose.

    5.8

  • Anonymous
      United States of America
    July 6, 2014

    The room was beautiful and very clean. The hotel was on a large well landscaped piece of property. There was a park next door which had a nice walking path. We enjoyed watching all the ground squirrels.

    Queen bed and the room was a bit small.

    8.8

  • Silke
      Austria
    July 5, 2014

    try the great breakfast 15USS, fresh fruit, lots of cereal, omlettes done just for you! the swimming pool and the outdoor hot tub were fantastic, we got the code for the lock, so we could use the swimming pool even after hour. lots of parking available, residential area, very quiet.

    nothing

    9.6

  • Radhika
      United States of America
    July 4, 2014

    Location.

    Given a room way back when their were rooms available in the front. Second room was for disabled people. Only when we protested we were given a better room. Maid services were mediocre. There was a dead insect on the bathroom floor which was not cleaned the next day.Front desk guy seemed unsure of himself. Staff did not have smiles and seemed disinterested. The young lady serving us on the patio was the only pleasant and cheerful person on staff.

    6.3

  • Elizabeth
      United States of America
    June 17, 2014

    Comfortable room. Nice pool.

    Difficult to get food. Crowded. Hard to find parking. Had to walk a distance with my suitcase toy car. Someone charged food on my bill. They kindly removed the charges.

    8.3

  • Brian
      United States of America
    June 17, 2014

    Nothing

    All of it

    3.8

  • Anna
      Canada
    June 2, 2014

    Feels like a luxury resort, very clean, nice comfortable bed, beautiful grounds, the best accommodation for the money. Great breakfast. Nice pool.

    Restaurant is very limited for dinner. Lunch was equally not impressive. Bar staff is not customer oriented, disinterested.

    8.8

  • Anonymous
      United States of America
    May 21, 2014

    Gorgeous building

    There was a prom going on, so it was quite loud and my windows were vibrating until 10 pm.

    7.9

  • Jeroen
      Netherlands
    May 13, 2014

    Premises are nice

    Very old fashioned and uninspiring hotel for large congresses and fairs.

    4.2

  • Tim
      United States of America
    May 12, 2014

    Very unique setting. It was comfortable and seemed safe and clean. The pool was clean and welcoming. Bed was comfortable. a

    The check in person didn't go over much of the info we needed. The key card system was hit and miss at various spots. Our room needed attention! The tub didn't hold water for a bath. Neither of the blinds worked in the parlor sitting room. The tv Dish channels were sparse- very cheap tv channel package. The actual television cut in and out and there was no directory of channels.

    7.1

  • Anonymous
      Japan
    May 6, 2014

    Free wi-fi and parking. Mansion looks are great.

    Staff could't find my reservation made through booking.com, apologized and resolved it.

    8.3

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