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Newest reviews for Dolce Hayes Mansion

  • Michael
      United States of America
    September 9, 2014

    Very friendly staff Spacious colorful grounds Excellent value

    Abit out of the way from downtown and Santana Row scene Pool area limited

    9.6

  • Alan
      United States of America
    September 1, 2014

    Beautiful hotel! Quiet, almost secluded location, but close to many attractions and restaurants. Easy access to streets and freeways. Easy wi-fi/internet access. Very secure. Clean and comfortable.

    One lamp was not working. Parking close to hotel limited.

    8.8

  • Barbara
      United States of America
    August 31, 2014

    Gorgeous property, fantastic turn-of-the-century mansion. Super comfortable beds, beautiful bathroom, spotlessly clean inside and out. Pool area is lovely, as is the outdoor restaurant. Great value for the price. Oh, and... the robes! Yes!

    The only thing that would have made it better for me would be a closer to downtown location or a shuttle.

    9.2

  • John
      United States of America
    August 28, 2014

    Bathroom's not clean, and the carpet and refrigerator interior are filthy.

    6.3

  • Delfina
      United States of America
    August 28, 2014

    I loved the fact that requested an early check in and when I arrived the room was ready.

    8.8

  • Allison
      United States of America
    August 26, 2014

    Beautiful grounds, excellent service, great food, very quick room service, feels like an escape from the city

    Older building so it has a slight smell, leak in ceiling in hallway so had roped off, a bit far from downtown if traveling for business but in does feel like a getaway

    8.3

  • Mark
      United Kingdom
    August 19, 2014

    Pool Bar outside

    First room was very noisy and had to move to a less noisy room, something electrical (not air con !)

    7.5

  • Anonymous
      United States of America
    August 14, 2014

    The room was beautiful and very comfortable. The staff was warm and friendly.

    Although the front desk told us the restaurant was open when we called, it was actually closed for the evening (Saturday). We had to eat outside, the wind was blowing and it was chilly. Even though there were heaters none were used. The prices were more conducive to a sit-down mean where you get served than food served outdoors.

    9.6

  • Amit
      United States of America
    August 13, 2014

    Swimming pool Grounds Outside seating for snacks

    No proper sit- down dinner restaurant Air conditioner in room not strong enough

    10

  • Cynthia
      United States of America
    August 13, 2014

    This was a first time stay. Upon check-in I was told my original reserved room (a parlor) had been given to someone else. I arrived at 2:30. Check in was 3:00. Hmmm. After several minutes I was asked if it was my first stay. I replied yes and then I continued to wait while the staff person checked for another room. She then apologized for the delay and asked if I had a room preference. I replied that I wanted what I had booked for. I was then informed that she had another parlor room that was even better than the one I was originally assigned to. How would I know this since I had no idea what it looked like. Slow drains in the bath and sink. Otherwise, it was a very nice and comfortable room with a balcony and patio overlooking the pool that closed at the exact closing time. A little noisy but a beautiful view of the resort. Good food and great staff.

    Nothing really. It is a little pricey, but you get what you pay for. It was discounted through Booking. Com, and for that price I would definitely stay again!

    9.6

  • Veronica
      United States of America
    August 13, 2014

    Quietness, relaxing atmosphere. Ty at the front desk provided excellent customer service.

    Majority of the staff was unfriendly. No smiles. Not helpful when asking for directions. Staff seemed rushed and very serious.

    8.3

  • Richard
      United States of America
    August 12, 2014

    Everything.

    Nothing.

    10

  • Lisa
      United States of America
    August 11, 2014

    The staff was friendly and helpful and the resort was beautiful!! The pool and the grounds were lovely and well maintained. The room was really pretty and had a large (for a hotel room) refrigerator hidden in the television armoire. Furthermore, everything was immaculate!!! Pictures of the rooms are available on the hotel's website..... they're beautiful!! The closet was a good size and there was lots of storage for clothing and personal items. Our room had six drawers in the armoire and 3 nightstands with lots of storage. We had lots of windows and the natural light was fabulous. The bathroom had one area with a vanity and a sink and another enclosed room with a 2nd counter / sink, toilet and bath/shower combination. The room service was prompt, courteous and the food was delicious!!! Overall, we LOVED this hotel and we would definitely consider this our first choice for our next stay in the area.

    There were just a few things that were not right, and, to be honest, there was so much right with the hotel, that the kids and I considered these problems as quirks that weren't really worth complaining about. Here is my list of petty complaints: (1) The telephone in our room didn't work with regards to calling the front desk, room service, etc. We didn't discover this until our last day (3 night stay) when we wanted to call to request bell service. We used the card that was provided to request room service breakfast; otherwise, we might have discovered the problem sooner. (2) One of the towel racks in the bathroom kept falling down when we used it to hang up our towels and swim suits. Fortunately, the cleaning staff was very handy and fixed it every morning when they cleaned and hung up our bathing suits and personal towels for us. (3) The shower had a really nifty liquid dispenser. Unfortunately, when we pressed the dispenser for the shampoo, the cover fell off. When we pressed the dispenser for the conditioner, the entire dispenser fell off. The soap dispenser worked perfectly. I will say that the dispensers looked really pretty; it was just their actual functionality that was the problem. (4) One day, I came up with the great idea of using the hair dryer to dry some of the bathing suits. That's when we discovered that the hair dryer didn't work.

    10

  • Anonymous
      United States of America
    August 10, 2014

    The only shining light in our experience is a front desk agent named Tai.

    When we first booked our 3-night stay on booking.com for 3 nights, our total was $1995.85. Then, when I realized it'd be a stretch to try to get all the way to San Jose from where we were in California, I called your hotel to see if we could adjust our stay to 2 nights instead of 3. When your agent looked up our reservation, he said I would need to contact booking.com to make that arrangement. I then called booking.com and they put me on hold to call you all to see if the change in reservation was okay. They said they spoke to your hotel, and that it would be okay, then they sent the revised booking. When we arrived, as you know, we had been recorded as a no-show for the night prior. We explained the situation and you all said you'd take care of it and graciously found us 3 rooms for the 2-night stay. Then the next morning, I received a phone call from the front desk saying that the card we had on file was declined, and was asked if we could provide another. I then gave the front desk my debit card as a sign of good faith while I figured out what was going on. At this point, we contacted our bank and discovered that the charges had been declined because there were a total of 9 pre-authorization requests that they questioning totaling $4,355.15. While this happened with our card, our debit card had 6 pre-authorization requests totally $1629.22. I know you know this, but when there are pre-authorizations on your card, you don't have access to that money. That meant that we didn't have access to $5,984.37 for 3 days because even though you all said the charges were released, they did not release until Monday, July 28. We aren't made of money. We had been saving for 3 years for this trip in order to afford a trip with such luxuries as staying at a place like yours, so this was not an inconsequential result.

    2.5

  • Gabriela
      United States of America
    August 10, 2014

    Friendly and helpful staff, clean facilities, great dining experience, comfortable beds, and overall great experience.

    9.6

  • Anonymous
      United States of America
    August 5, 2014

    Maid service inconsistent. Forgot to leave clean wash cloths

    7.5

  • Ralph
      United Kingdom
    August 5, 2014

    No wifi throughout stay , missing Tv remote took many calls to get replaced, However did get money off on stay.

    5.4

  • Anonymous
      U.S. Virgin Islands
    August 5, 2014

    The beds were very comfortable, as were the showers. The staff was able to let me stay in the same room after I switched to my third check-in. The grounds and conference rooms were beautiful. The food for the conference was delicious and presented well. The staff was courteous and professional.

    My co-worker and I shared a suite the first night of our trip, because the hotel was full. I informed the staff that there would be two of us in the room, but there was only one bed. The next night when we checked in to our individual rooms, both had two beds. We were puzzled about why the accommodations were unsuitable the first night. It would have been nice to have a microwave in my second room.

    6.7

  • Anonymous
      United States of America
    July 30, 2014

    Beautiful grounds

    Too much noise all around

    5.8

  • Anonymous
      United States of America
    July 30, 2014

    Rooms were nice and clean.

    The parking space were limited during the weekend. No microwave no where to be use.

    7.9

  • Megan
      United States of America
    July 29, 2014

    The hotel was beautiful.

    The hotel was holding a private party which was right in front of our room and it was kind of confusing on how to even get to our room. We went to dinner at the palm plaza. Food was good but we were ready to pay and our waiter was no where to be found. We finally went to the bar to ask for our check and when I asked for our check I was told "we are busy!!" I waited an hour for our check! And then to be told in such a rude tone "we are busy!" I was turned off. I just wanted to give them my money.

    7.5

  • Tony
      United States of America
    July 29, 2014

    I like the deal I received from the family and friend discount!

    I was told becouse it was my wedding the night I stayed there I would get a complimentary bottle of champagne! I never seen it but was still happy with my stay.

    9

  • Jennifer
      United States of America
    July 27, 2014

    Beautiful grounds and very nice rooms.

    Before I was even handed my key or seen my room, they had already taken $150.00 EXTRA out of my checking account through my debit card for "incidentals." They didn't tell me, warn me, ask me, show me any "policies" - nothing - just took it. I saw it when I checked my account that evening. My budget is tight and this caused a check to bounce. I don't call this "policy," I call this STEALING. Yes, it was returned after about 6 days. NOT okay in my book. Also, I did not experience one employee asking me if I needed help. As a single woman, I could have used a hand with my luggage, but it wasn't forth coming.

    7.9

  • Anonymous
      United States of America
    July 14, 2014

    The mansion and the grounds around it are beautiful and immaculately groomed.

    The property feels a little cramped and hard to negotiate your way around. It is also a declining area of San Jose.

    5.8

  • Anonymous
      United States of America
    July 6, 2014

    The room was beautiful and very clean. The hotel was on a large well landscaped piece of property. There was a park next door which had a nice walking path. We enjoyed watching all the ground squirrels.

    Queen bed and the room was a bit small.

    8.8

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