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5353 Westheimer Road, Houston, TX 77056-5474, United States of America – Show map
Excellent location – rated 9.1/10! (score from 74 reviews)
Rated by guests after their stay at DoubleTree Suites by Hilton Houston by the Galleria.
|Queen Suite with Kitchen - Non-Smoking|
|Executive Queen Room with Two Queen Beds with Balcony- Non-Smoking||
|Executive King Room - Non-Smoking|
|Executive Queen Suite with Two Queen Beds - Non-Smoking|
|Room Selected at Check-In|
|King Suite - Executive Floor|
|Queen Room with Bath Tub - Disability Access/Non-Smoking||
|King Room - Non-Smoking|
|King Suite with Kitchen - Non-Smoking|
|Queen Suite Accessible with Roll In Shower- Non-Smoking|
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74 verified reviews
They speak your language!
DoubleTree Suites by Hilton Houston by the Galleria's staff speaks: Spanish, English
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BBQ Facilities, Outdoor Pool (all year), Sun Deck
Fitness Center, Game Room
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and charges apply.
WiFi is available in public areas and is free of charge.
WiFi is available in the business center and is free of charge.
Wired internet is available in the hotel rooms and charges apply.
Public parking is available on site (reservation is not needed) and costs USD 23 per day.
Private parking is available on site (reservation is not needed) and costs USD 26 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Car Rental, Shuttle Service (free) , 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
3:00 PM - 12:00 AM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
All children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
One older child or adult is charged USD 12 per night in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking for more than 10 people, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 74 reviews
Value for money
Show reviews from:
Conveniently located just a 5-minute walk from the premier shops and restaurants at the Houston Galleria shopping center, this hotel features free Wi-Fi and a daily complimentary breakfast.
Score from 121 reviews Excellent
Located within a 10-minute walk from the premier shopping opportunities at the Houston Galleria, this modern boutique hotel features free Wi-Fi and a full dining experience at the on-site bar and...
Score from 429 reviews Very good
Next to the Houston Galleria Shopping Center, this all-suites hotel offers spacious living and working areas with full kitchens.
Score from 110 reviews Good
Only one block from the Galleria shopping center and a short drive from the heart of downtown Houston, this elegant hotel provides unbeatable accommodations, complete with exceptional amenities and...
Score from 113 reviews Very good
The room was awesome! !! I enjoyed it emensely!!
Parking had to pay for that
Staff was wonderful!!
I booked this hotel because of it's proximity to the places I needed to be and because it is a Hilton property. However...k when I arrived at 9:30 p.m. the 1st room they gave me smelled of cigarettes and something horrible that was unidentifiable. I asked for another room and the key they gave me didn't work. I went back and received a working key. There was no hot water in the room, the phone didn't work so I couldn't call the front desk and I had to go down there for a 3rd time. The front desk personnel were not apologetic and in fact were making rude comments. I finally asked to see a manager and was told she was out but would get back to me. The issue was finally resolved by the manager who upgraded me to a suite. It took about 2 hours from the time I first arrived at the hotel until I was in my room!! Also, all of the rooms that I went into were shabby and needed renovation, i.e. sheets with holes, dirty carpet, etc. even the suite where at least the hot water worked.
Dirty carpets, dirty chairs in room Fire alarm went off had to use stairs - stairwell filthy littered with trash smelled of urine
Liked the room setting
I liked the convienence of it, the staff were extremely friendly and helpful. They even brought us extra cookies. We were throwing a Bachelorette party so we needed the kitchen, especially the fridge. For the price, it was a good deal.
Although is was great that it had a kitchen, the kitchen ware they offer is not easy to work with. The pans are the professional kind without that awesome nonstick quality and they DID NOT have a baking sheet so we couldn't make cookies. Luckily the staff brought us their cookies so that made up for it.
The sheets on the bed looked like they hadn't been changed. The hotel is to nice for the bedding to look the way it did.
Location Courtesy service
Everything was excellent! I would defiantly book a room there again!
The location for this hotel is great! The warm cookies and free bottled water are a bonus as well. Also, pet friendly. The rooms are spacious. The staff is extremely friendly and helpful.
Upon entering my room I noticed the only thing that was semi clean were the sheets/pillowcases. Even then, they had holes in the sheets. There was hair in the bathtub and bathroom floor. Toothepaste splattered on the countertops and mirror. Stains all over the carpet. Also a greasy handprint on the headboard. There was the smell of powerful perfume lingering in the bathroom as well. Very obvious the cleaning crew does NOT care about cleaning.
Warm front desk reception.
Very poor room service.
Close to shopping
Old rundown hotel, the room not clean, I even found hear in bed and bathroom after the cleaning left the room, the brakfast on 26 don't have many options hay don't take take this option please
everything was perfect expect the parking was very expensive $23 self-parking and $26 for valet per day. but the overall hotel was amazing and the staff was friendly and energetic. i don't come in contact with a lot hotel staff that likes their job.
Staff Room Location Breakfast
The stuff ar not friendly...I not helpful at all..
Politeness and helpfulness of staff
Executive breakfast - lack of choice/ variety Cleaning not what I would expect
Booking.com said that parking was free. I went to check in, and was told it was 26.00/day. Thankfully they took care of me.
Some of the staff were very arrogant. Though I will return to Houston, it wont be to this hotel.
very close to the galleria.
I wish there was straight access to the galleria wihtout walking on the street.
The location right by the galleria meant numerous dining options.
My room was truly tiny when viewed on the floor map. It was the often cited " online discount " room that hotel are purported to save for customers of the travel sites.
The fact that it is a 26 floor hotel and I end up on the 8th.That is always one of my main requests...HIGHEST FLOOR POSSIBLE...without being exec.floor,but we end up on the 8th..
The place is near good commercial centers including Galerias.
We ordered a taxi by 6:30am to go to Internationa aripor and the taxi arrived at 6:50am putting a little risk to our international flight ticket
Quick response room services
Room very dated and not very nice smell. Half empty coke bottles in fridge so is a good indicator of how much effort they put into cleaning the rooms.
Front desk staff very helpful, large, clean room. Everything worked as it should. Very relaxing stay.
Location and big room
I had to call the first day to make up the room but after that the service I. The room for excellent.
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