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Show map DoubleTree by Hilton - Chelsea

Customers who viewed DoubleTree by Hilton - Chelsea also viewed:

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Score from 38 reviews Excellent 8.6/10

Row NYC

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Hilton New York Fashion District

hotel This hotel is in the Chelsea neighborhood of New York City and is a 10 minute walk from Penn Station. It features a concierge desk, 24-hour gym and business center.

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Hilton Garden Inn Central Park South

hotel A 7-minute walk from Central Park, this Manhattan hotel features an on-site fitness center and rooms with city views. Times Square is just over half a mile away.

Most recent booking for this hotel was 6 minutes ago

Score from 732 reviews Very good 8.5/10

Newest reviews for DoubleTree by Hilton - Chelsea

  • Timothy
      New Zealand
    August 27, 2014

    The Location was excellent, close to Times Square

    No views of the city from my hotel room

    9.2

  • Julia
      United Kingdom
    August 10, 2014

    Excellent location. Excellent views. Free wifi in rooms.

    7.1

  • Zhao
      United States of America
    August 5, 2014

    the welcome cookie the view of Empire Building from our window

    8.3

  • Anonymous
      United Kingdom
    July 30, 2014

    Rooms were clean though small (to be expected given the area). It was very close to MSG (our main reason for visiting NYC) and Penn Station (how we arrived in NYC). Close to start of Highline linear park which is FABULOUS.

    A problem with the whole of this part of Manhattan in a hot July - the streets around STANK of rotting rubbish (garbage) etc. Piles of bin bags on the pavement (sidewalk). Not Hilton's fault, just a problem of the area.

    7.9

  • Scott
      United States of America
    July 29, 2014

    The room was clean and the bed was comfortable. Guest services was quick, knowlegeable and even gave me an extra cookie.

    Upon check-in, I was informed that the kind of room I had reserved i.e. a room with a view wasn't available. The room I got felt very tight. If you weren't on the bed, you we're about 1 foot from a wall. I had to visit 3 different floors to find a vending machine with snacks and not just soda.

    6.7

  • Amanda
      United States of America
    July 27, 2014

    The location to times square.

    The hot water went out and the manager's attitude was unacceptable. He lied several times to cover up previous statements and offered a breakfast sandwich in compensation. The problem was only fixed when it was threatened to call hilton headquarters.

    4.2

  • Stefan
      Czech Republic
    July 25, 2014

    A hotel with this size should have more than 2 small elevators. There is no separate service elevator, so cleaning staff, bell boys taking luggage and all guests need to use two small elevators. We ended up walking 4 stairs most of the time - both up and down, as the elevators, when they arrived, were full (going down), or had a long queue going up.

    6.7

  • Linda
      United States of America
    July 24, 2014

    Staff was friendly and helpful.

    The carpets in my room had stains on them. The bathroom tiles in the shower were broken. The view was of an abandoned building. It did not reflect my expectation.

    5

  • Michael
      United States of America
    July 1, 2014

    Location

    $50 per day incidental charge added without explanation, sharing elevator and entry with garbage cans, terrible elevator service.

    7.1

  • Hamdan
      United Arab Emirates
    June 24, 2014

    The people how work in the hotel they r so kind :)

    The rate was chaned

    7.9

  • Margus
      Estonia
    June 22, 2014

    Location. Near Penn station and right in the middle of "everything". All within walking distance.

    Nothing really disturbing.

    8.3

  • James
      Bermuda
    June 18, 2014

    We liked the friendly, helpful staff especially Frantz, the bellboy, and the comfortable room. Also the location was excellent.

    There was some mold in the bathroom that needed some attention.

    9.2

  • Vivek
      India
    June 17, 2014

    Most of the staff great. The room size was good for NY standards.

    Was not impressed with the housekeeping staff. Our room was not cleaned.

    5.8

  • Sana
      United Kingdom
    June 11, 2014

    very close to times square, about 15 mins walk. Lots of nice breakfast places within 10 minutes walking distance. Staff were very helpful and friendly

    10

  • Gretchen
      United States of America
    June 10, 2014

    Staff makes thinks better and your staff were all very helpful and positive.

    Just a little mold in the shower.

    9.2

  • Suzan
      Egypt
    May 20, 2014

    beds,clean,

    small closet,no minibar (fridge),

    9.6

  • Dennis
      United States of America
    May 15, 2014

    Price was still a little high.

    9.6

  • Matthew
      Denmark
    May 8, 2014

    Hotel Staff informed us that our reservation was not sent to the hotel from booking.com, it was pure luck that they could accommodate us in a room with a 'last minute reservation'.

    7.9

  • Jesus
      United States of America
    May 8, 2014

    Specious room

    Only two elevators

    9.2

  • Anonymous
      United States of America
    April 29, 2014

    Price, cleanliness, size of room, etc. The cookies are a good touch.

    Nothing

    10

  • Anonymous
      United Kingdom
    March 29, 2014

    Location

    Slow lifts

    7.9

  • Sherri
      United States of America
    March 13, 2014

    Clean, well maintained. Good gym

    Neighborhood is dark and a little sketchy at night... Room had coffee, but no coffee maker.

    7.9

  • Sandra
      United States of America
    February 18, 2014

    I stayed on the 7th floor. Not much of a view, but it didn't matter. The room was immaculate, had plenty of space, and was nice and cozy. The bed was comfy too. I like the idea that the hallway was compact, with two emergency fire exit stairwells close by. There are a bar and small restaurant in the lobby, which adds a nice touch. I heard some people complain about the slow elevators. I disagree. They were fine. Of course, with 20+ floors, you'll have to wait a short bit. People today are so impatient. I didn't wait more than 3-4 minutes. We will be back to stay at this hotel.

    8.3

  • Christopher
      United States of America
    February 18, 2014

    The warm cookie at checkin.

    Hotel was being recarpeted in preparation for superbowl crowd, theroom nent to my was where all the carpet supplies were stored. Around midnight, i spoke with one of the many carpet installer that were constantly in and out of the "storage" room, he told me they were behind on their istallation deadline schedule and would be working until the job was complete. At 11:30 when I chrcked out, there were still working. 2. Was never able to get the wifi to work, nor was the pay per veiw system operational -technical issue. I understand the need to improve & upgrade infrastructure, but it should not be at the expense of guest services nor quality of rest.

    5.4

  • Renata
      Canada
    February 15, 2014

    staff was incredibly kind and helpful

    10

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