DoubleTree by Hilton NYC - Financial District  

Nothing! Awful experience.

Worst experience of my life. Someone walked into my room as they issued my room key to another guest. Frightening. Horrible staff and service. Charged me for valet when I didn't have a car. Awful place.

The customer service was fantastic. Me and my mother felt like princesses. The room was beautiful, clean, great view, comfortable and very cozy. When something was not right the staff was ready and willing to make things right. Over and beyond to make us feel comfortable.

easy check in friendly staff

I have stayed here several times but this time my room was very small,didn't like the room size

Close to underground

20 minuts waiting for the elevator was terrible

We had a tumultuous stay at the double tree. Upon arrival we discovered the hotel was overbooked and we had to relocate to the double tree in Times Square for a night. After we returned to the financial district location our bags were placed in the wrong room causing us to be late to a pre scheduled event. This being said we experienced great professionalism and an overall very helpful bellman named Doug that helped make all of these hiccups a bit better.

Lack of organization. Never received an email saying double tree was overbooked and we should head to the Times Square location. This caused us to taxi to the financial district, wait at this location for 30 minutes while paperwork was filed an organized. The staff knew of this issue prior to our arrival and our night could have been saved if we were let to know prior to arriving at 2am.

Great location, love this place.

Elevators are a bit slow. Little tip, take the stairs from reception to street level, safes you waiting for the elevator, and its only two flights down there.

Staff was bad lot of troubles during the stay very bad experience

It was pretty convenient to local attractions and the train. Shooping and places to eat in the area were abundant.

The wifi and phones were not working for majority of my stay. Room service got my order incorrect. The front desk also had an issue with my room that was pre paid. I got an alarming call duringmy stay saying I owed the full balence of the room plus tax when in actuality I only owed 15 dollars. And I had to od much of the leg work to figure this out and explain it to the employee which I thought was unacceptable.

Friendly staff, well-appointed, comfortable room

Rooms are a little small, but it is NYC

Location, view and most of the staff except those in the receiption

AC and heating system in the room work extremely loud and wakes you up whenever it starts working. The receiption said this is the case for all rooms. This ruined all comfort of the Hotel. There were only two elevators serving to 45-storey building. 10 min. wating to get down stairs was not unusual. Coffee machine in the room was not working

Clean

No Internet in the rooms (need to pay or to stay in the lobby)

Even though the hotel was having problems with the elevators and flood, the staff was great, the hotel was confortable and modern and we had no compliants. Access to the subway was very close.

When I came back, I was charged a 100.00 fee and it still hasn't been returned. My room is pre-paid and there shouldn't be any charge. One person said that the charge would get reversed by friday and now it's monday.

Excellent location with good links to local transport. Walking distance to pretty much everything in the financial district. Rooms good in size for NY, bathrooms spacious.

The elevators didn't work. We didn't get two double beds, as booked. There were huge lines for the elevator. The hotel experienced a water break when we arrived, disrupted the weekend.

On the second day of my stay there was no water and the elevators would not run. Disasters happen, but this was over the top.

We had a water main break and there were no concessions made to guests. Phones were disconnected, elevator was out of operation, and I had to walk down 10 flights of stairs. There were no apologies made upon check-out, and no mention of the outage whatsoever. An email would have been nice or perhaps assistance following checkout since I still had another flight to go down with very heavy luggage.

Location and original pricing compared to other hotels

But, not having hot water and elevators broken I feel I overspent. I had to walk down 33 flights of stairs, wait a long time for elevators and I was not able to shower and clean when I wanted too.

I like location and hotel itself. Staff was very friendly.

Unfortunately there was a problem with water and wifi internet at room. I have purchased the internet, but it did't work. I couldn't cope with room telephone as well.

The hotel was very classy and very upscale.

Friendly staff

There are only 2 elevators for this 44 story building. Plan ahead; you might be waiting twenty minutes or more for one to squeeze into. The friendly staff had no idea how to remedy the situation except to say, "Sorry!"

Very clean and comfortable hotel.

How many extra hidden charges appeared on my credit card and took several weeks to be removed.

Clean, neat, modern looking room and utilities.

1. The room was a bit small. 2. The floor of the shower stall was very slippery!!!! This is very dangerous! We had to put towels on top of it to avoid falling. Please fix it before you get any lawsuits. Not from me, but heads up for the future.

You let us stay an extra hour on Sunday. that was a help since it was daylight savings and we lost an hour of sleep in the morning. Thanks

helpfulness and friendliness of staff. location. price.

difficulty in getting a cab from hotel

A little bit noisy. When neighbor is opening his room, it seems he is already in yours.