DoubleTree by Hilton Philadelphia City Center    

Excellent location

Nothing particularly.

Decent sized room, comfortable, good location. Less expensive than many.

Not enough coffee in room. Two more pods would hve been appreciate.

Great hotel. I enjoyed my staying very much. got a corner room at he 23rd floor. great view, big room, clean, comfortable bed. breakfast was great, front desk was always very helpful. Summary: had great experience with this hotel. very recommended.

the sealing in the bathroom peeled off - not acceptable in Hilton hotels.

warm cookie at check in! the luxurious bedding

we were next to the elevator which was noisy

The guy who checked us in (I think his name was Louis), was AWESOME. He upgraded us without even asking to VIP status so we were able to get into the executive lounge anytime we wanted. The front desk clerk the next day gave us free wifi for all of our devices, which was amazing!

A friend of mine drove up from DC on Saturday around 5:30pm. He parked his car in the garage. We took the parking ticket to the front desk and told them it was for room 1603. My friend left later that night around 8:30pm. He paid for a full day of parking ($25) on his own since he left the parking pass in the room. When I checked out I tried to explain this to the front desk clerk, but she was so rude. She not only charged me the $25, even though my friend already paid for it on his own, she didn't even want to listen to what I had to say. So, basically between my friend who drove up from DC and myself we paid $50 for 2 hours of parking in that garage. It's really unfortunate. I would stay here again, but I would never suggest anyone park in that garage.

Hotel is very conveniently located in downtown Philly. There is parking on site (for a fee). You can leave the car in the garage until midnight on the day you check out. Breakfast restaurant staff (on mezzanine level) were extremely pleasant. Engineering staff that fixed heat was extremely helpful. Love the warm cookies upon check in.

The reservation was incorrect as a result of booking through booking.com. I had booked two rooms, and there were 8 versions of cancellations to one of the rooms. Luckily there were enough rooms available on the evening we arrived. Also - I was originally told I could not use my Hilton Honors number because it was booked through a third party. However, the desk staff did manage to get my number added to the rooms. Some of the front desk staff was marginally helpful. Kept referring me to the concierge for questions, but the concierge was also the doorman or bellman, so resulted in waiting. Heat in room did not work properly, but engineering responded almost immediately and fixed the issue. Several errors in our dinner order in the restaurant on the mezzanine level. Restaurant staff however was very pleasant.

Location; staff

Peeling paint in room; noise from street & construction very early in the morning; restaurant quality is spotty.

The first cleaner did an excellent job. We like the welcome cookie- especially after such a long trip from overseas the girls enjoyed that. Pool was warm. Staff responsive to needs.

When front desk asked questions, sometimes a little too curt/gruff. There are no mirrors in halls, elevators, or lobby- makes a difference when you are ready for business meeting..

Great Location, Room larger than expected, Friendly Hotel Staff, Clean room, Clean halls

The restaurant was not very good (food not good, poor service), No fridge, hair dryer broken, missing face plate on an electrical outlet

Cookies!

Maid came in our room while we were asleep.

Staff was mostly friendly and courteous, room had a big corner window with a nice view

had to pay for internet access in room, but was free in lobby

Comfortable room with a great view (21st floor), excellent food, across the street from the Academy of Music, close to Pernnsylvania Academy of Fine Arts.

Perfect location downtown

Noisy room, thin windows. No noise protection against noisy traffic outside on Broad street. Roon close to very noisy ice machine. Wifi connexion does not work in the rooms. Staff at the front desk average. Do not seem to really care about the hotel guests. Pretty rude when answering the phone. They do their job, that's it.

everything was excellent!!! the staff was extremely nice and friendly!!!!

its all gooood!!!!!

Location

Hallas are too dark, carpet does look good and found several long hairs on the bathroom floor. They gave me two keys to access the room. None of them worked, a person came to the 22 floor and told me that it was probably my phone which I had just taken out of my pocket after I has tried both cards...and he kept on insisting that the phone was the reason.

Very comfortable and elegant. Relaxing.

Bar and Resteraunt in hotel closed a tad early for our group whom was very busy an would have lives to have sit down at your Resteraunt but unfortunately was closed by the time we were finished with our evening tours.

much more for the $ than I expected. location terrific for seeing Philly. gym very good. pool small. room view and amenities very nice. parking was $ 29 and I did not need to move the car until 11PM the day of check out, a great convenience.

for a 1-2 nite stay, terrific. did not eat there.

The room was excellent as is the overall condition of the hotel.

Although I had an overall wonderful stay, the staff was not very friendly.

Clean, felt luxurious but not to expensive and it was close to Citizens Bank Park!

N

It's clean and close to everything nice location.

They double charge me and when i called they told me they don't know how it went through .

I liked nothing about that hotel other than the location

There must be bed bugs because both my mom and I woke up feeling itching the next morning. At the same time there is no AC control just an individual AC

large, comfortable room, great-smelling toiletries

Parking was horrible and expensive. resturant was dirty, food was bad and over priced pool lift was broken and my handicapped mother was unable to use the pool. They charged you to watch tv, come on that should be included!

Confort and location

Excellent stay, even though it was for one night.