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Newest reviews for Hyatt Place Jacksonville Airport

  • Anonymous
      United States of America
    August 4, 2014

    The spacious room and the pool

    A microwave would have been nice

    10

  • Philip
      United States of America
    July 30, 2014

    Location is great. Room was clean and we'll maintained.

    No smiles from front desk staff and check in was robotic. Housekeeping staff though was more personable.

    9.2

  • Becky
      United States of America
    June 24, 2014

    The beds were comfortable.

    The breakfast was not good.

    5.8

  • Norman
      United Kingdom
    June 23, 2014

    Good clean hotel,good facilities,good location

    7.5

  • Anonymous
      United States of America
    June 20, 2014

    great room, great staff

    breakfast

    10

  • Anonymous
      United States of America
    June 18, 2014

    very new and updated. breakfast in morning with plenty of seating.

    booked a rate via booking.com and rate was different upon check out. they promptly adjusted the bill but not sure why there was a higher rate charged in the first place.

    9.2

  • Monsia
      United States of America
    June 6, 2014

    I love the location, free breakfast and affordable prices.

    I took staff 30minutes to replace the broken iron in the room. That made me a little late for an event. Other than that no problems. I will come again and recommend your hotel to others.

    7.9

  • Angela
      United States of America
    June 3, 2014

    Nothing at all!!!!!

    The staff the room if I was able to get my money back for the room that was paid well in advance I would have left!!!!!!!!!!

    2.5

  • Anonymous
      United States of America
    May 27, 2014

    Location, service, food

    Everything was good to excellent---no bad experiences.

    8.8

  • Kimberly
      United States of America
    May 20, 2014

    Staff was exceptional. Loved the shuttle service.

    10

  • Tom
      United States of America
    May 17, 2014

    Location close to airport was great. Night time driver we had was great too.

    I didn't like that when I checked in at 11:30 p.m., the room with two double beds that I had confirmed the prior Monday, was not available. Was told hotel was oversold, but that I could get a king and pull out couch. Apparently, no one paid any attention to the room I cancelled earlier in the week when confirming my other reservation, in another family member's name. Young kid behind the counter hemmed and hawed about how this could happen, blamed third party booking groups, yada, yada, yada. When I asked him to explain how I could not get the room I had confirmed earlier in the week, he said, "You know , this is the hardest part of my job, trying to explain." I stopped listening. I am his customer. I don't care what the hardest part of his job is. Especially when I am trying to get my wife and kids to bed after traveling. The staff was really inept at keeping up with the bar clientele too. Went down for a water and finally just grabbed a bottle and put $4 down on the counter and left.

    6.7

  • Sean
      United States of America
    May 14, 2014

    Always have enjoyed the staff, and varied items for breakfast.

    Mattress is a bit worn out (slumps) and I noticed smeared and dirty walls in our room by the desk and door.

    9.2

  • Anonymous
      United States of America
    May 12, 2014

    Close to airport, free shuttle, clean with a friendly nice staff including the shuttle driver people who work at desk and the housekeepers.

    10

  • Lisa
      United States of America
    April 30, 2014

    I liked everything about the room and the beds were very comfortable. The breakfast was great.

    10

  • Anonymous
      United States of America
    April 29, 2014

    We appreciated being able to check in early in order to watch the final round of the Masters. The flat screen tv and comfortable sectional sofa were ideal!

    8.8

  • Natosha
      United States of America
    April 27, 2014

    I loved the hotel shuttle because it takes you anywhere within a three mile radius of the hotel for free including pick up and drop off to the airport. The breakfast was great. The facility was clean and the rooms were spacious. The staff was great, helpful, and friendly.

    In every room we stayed in the bathrooms had hair all over the floor. One room did not have a refrigerator in it and it took them all day to bring us one.

    8.8

  • Anonymous
      United States of America
    April 23, 2014

    room for six in one room awesome breakfast

    8.3

  • Anonymous
      United States of America
    April 23, 2014

    The rooms were clean and comfortable......

    Staff wasn't also friendly. ..breakfast was alright...not to many choices of food to choose from....

    7.1

  • Larry
      United States of America
    April 22, 2014

    comfortable room, large shower

    nothing

    10

  • Gordon
      United States of America
    April 21, 2014

    café/bar in lobby nice breakfast skillet sandwiches dishes/mugs, not paper goods spacious room very courteous front desk

    tub/toilet area was dark 2 tvs and a micro would make it better for suite.

    8.8

  • Immanuel
      United States of America
    April 21, 2014

    Very easy to find. Breakfast is excellent. 24/7 food is good

    nothing

    10

  • Paula
      United States of America
    April 20, 2014

    Large room

    There was hair in bathroom floor and on one bed which gives impression of not being clean.

    7.5

  • Anonymous
      United States of America
    April 19, 2014

    Picking up dinner from the front desk worked great.

    Pancakes were really bad.

    7.5

  • Mary
      United States of America
    April 18, 2014

    I love the size of the rooms, the cleanliness, the updated look and most of all...the very, very comfortable bed!

    The staff told us the airport did not open until 4:30am for passengers (because it was so small) and we almost missed our 5am flight. When we went to check out at 4:15 am we could not find anyone...she was sleeping.

    9.2

  • Umit.koymen@tst-tamsan.com
      Turkey
    April 17, 2014

    Size of the rooms and proportions of living area to bedroom

    Breakfast layout and plastic cutlery

    6.3

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