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Newest reviews for Dylan Hotel

  • Jessica
      United States of America
    August 23, 2014

    Location, price,cleanliness,

    Needs shelve in bathroom (no place to put toiletries), difficulty using phone after repair was done. Had to ask for soap

    7.1

  • Michael
      United Kingdom
    August 22, 2014

    Staff were very polite and friendly Room was clean and tidy Excellent location

    wifi connnection was poor in the room room was tired and a bit out dated TV channels didn't all work

    6.7

  • Eduardo
      Brazil
    August 19, 2014

    location. 200 m of gran station. In front of the hotel point of exclusive bus to all airports USD18.00

    bedroom small for 3 persons

    7.5

  • Lazaro
      United States of America
    August 15, 2014

    Service was great location was excellent.

    10

  • Anonymous
      Canada
    August 12, 2014

    Spacious room

    Bed very uncomfortable

    5.8

  • Anonymous
      United States of America
    August 9, 2014

    Large rooms, upgrade, good location

    TV very staticky Difficult to adjust shower temperature and water pressure

    8.3

  • Leon
      Netherlands
    August 8, 2014

    Very nice hotel with a great location. You're near the public library and 3 blocks away from times square.

    Everything was good

    8.8

  • Mihwa
      United States of America
    August 6, 2014

    Wifi connection was not working and no breakfast included. I have filtered only hotels with breakfasts included from booking.com then this hotel listed so I have selected. They said it was a separate option I had to add. I have paid about 65 dollars for three people and we were the only one at the restaurant. I wanted to have a hot water for the instant ball noodle and the front receptionist was not happy to do it but looked at me with a mean face. I won't go there again.

    5

  • Richard
      United States of America
    August 2, 2014

    Great location and nice staff. Largest room I have ever had in NYC.

    I have nothing negative to say about the Dylan.

    8.8

  • Adelia
      Malaysia
    July 30, 2014

    - excellent front desk service , reception very friendly and helpful - centralized place for shopping and access through tram

    -shower room was splashing water all over as the door does not cover well. - couldn't locate the aircon control in the room so not able to monitor temperature of room

    7.5

  • William
      Canada
    July 30, 2014

    Big room size and friendly staff.

    8.8

  • Anonymous
      United States of America
    July 28, 2014

    Fast check in, free wifi, clean rooms

    Our floor had staff hanging around, apparently using a room. Could hear loud voices in the hallway outside our room in the morning.

    6.3

  • Clemens
      United States of America
    July 24, 2014

    Location is good and close to transport

    The room on the 14th floor was outdated and the bathroom could use a major refurb. Very small wash basin and no place to hang towels. Beds are not great and sacking in the middle. TV and wifi (slow) signals are substandard.

    6.7

  • Laura
      United States of America
    July 23, 2014

    Oat at the front desk was super helpful and attentive to our needs. The double luxury room that we had was a corner room and very large for the four of us. The bathroom was modern and the location of the hotel was awesome! I would highly recommend staying at the Dylan!

    8.3

  • Paula
      United States of America
    July 20, 2014

    The location is so convenient - an easy walk to everything I needed to do. Plus I love that it connects to the Benjamin and they deliver! Best room service ever.

    10

  • Karen
      United States of America
    July 20, 2014

    Spaciousness of the room, great corner room with lots of space, beds were very comfortable, the location could not have been more convenient for our activities in the city. It was very quiet, good sound proofing.

    When I checked out my credit cards were denied and I expect it is because it is a Eurostar hotel and there main system may be linked outside the country my credit card company probably registered that I was outside the country and because they hadn't been notified they would not put it through. I called one of the companies and it said they had not denied payment. Desk people tried a 4th time and it went through but it was a very scary moment to have two credit cards denied within two minutes. They should fix their system. Otherwise the Hotel was wonderful

    10

  • Irine
      Indonesia
    July 19, 2014

    Location is close to grand central station. You could walk from station to this hotel. The connection of wi fi is good.

    My paper bag that I leave at concierge is almost lost if I didn't ask the staff hotel.

    6.3

  • James
      United States of America
    July 19, 2014

    Let's start wit the good: location - that's it - a couple blocks from Grand Central and within whispering distance of every major Manhattan subway line - but you can say that about at least 100 hotels.

    Reserved a Junior Suite and pre-paid, which you think the hotel would appreciate the customer making the commitment of pre-paying with no refund possible - they have the offer - you would think they'd appreciate that. But no, they use it as an opportunity to fill the worst, most run down rooms in the hotel in the worst locations at $400 per night! If this hotel is 4 stars, then I should get a few dates with some starlets, because I am some kind of weird conglomeration of Brad Pitt, Johnny Depp (but taller) and George Clooney! My requirements were simple for $400/night - Junior Suite, clean and quiet is essential (I am in NY on business travelling from California and a light sleeper). I get into the room and immediately wanted to change but was told "nothing else was available" (thee usual mantra). The room was dirty - flat out filthy - I had to clean everything. There was a space at the top of the curtain of an extremely high window (high ceilings are nice except in this instance) which doesn't seem like a big deal, but when I tried to go to sleep and turned out the lights, there was a light streamlining into my window, and it came through the opening and fanned out across the top of the bed at pillow level - like trying to sleep under a spotlight. I tried to have it fixed thee next day and while I asked 3 times, the engineering guy (whatever) never showed up, so it went without being remedied. Don't ever stay on the 4th floor of this hotel - it's also apparently a service floor, so people were coming in and out of the stairwell all night, letting the door swing and slam shut behind them. It was like bombs going off all night at odd moments. There was also a connecting room to my room, and the door with a big space at the bottom leading to the bathroom in the room next door (!!!) so not only could you hear every single thing the people were talking about in their room, but the hairdryer and other odd and not so odd bathroom...

    3.8

  • Anonymous
      United States of America
    July 15, 2014

    Not near 4 star. Palace, Essex house are 4 star. Granted this was cheaper.

    Everything is old.

    5.4

  • Alessandra
      Switzerland
    July 15, 2014

    The position is excellent. 2 minutes walking from Grand Central Terminal and 10 from Times Square (just to give an idea). The staff is kind and the rooms clean. The ratio value for money is good (it is not to easy in NYC normally) and the hotel often promotes good offers. I would suggest it to every king of traveler.

    It is a 4 stars hotel but, although the bathroom was really big, the sink was iper small (like in a lavatory) and it was a disconfort. I would suggest to substitute it (or them if in more than 1 room) in order to keep the standard high as a 4 stars should have.

    8.3

  • Myles
      United States of America
    July 13, 2014

    location next to grand central station was excellent.

    Room was small and dark. Housekeeping never brought enough towels for all 4 of us despite constant reminders. AC was not strong enough to keep room cool. Beds were fair. Overall an adequate hotel. Not nearly as nice as I expected for the price.

    5

  • Elizabeth
      United States of America
    July 11, 2014

    Great location, convenient to a T station and restaurants within walking distance. Quaint building with a great history. Staff is friendly and helpful. I've already recommended it to friends who are traveling to Boston!!!

    Nothing

    10

  • Anonymous
      Sweden
    July 10, 2014

    -Location is perfect. -Benjamin Steakhouse is outstanding.

    -A/C fungerade dåligt. Man kunde ha den på eller av ingenting mellan, och mycket bullriga, dörren sönder. -We had to call reception for housekeeping cleaning service everyday. -We had to call for fresh towels. -We run out of shampoo and shower Cream. -There is no way that this hotel is 4 stars.

    4.6

  • Jacques
      Canada
    July 8, 2014

    The housekeeping didn't stop bothering us in the morning and they open the door several time I did a complain already at the reception they are not allowed to do that Thanks

    6

  • Anonymous
      United States of America
    July 7, 2014

    I reserved a queen room and was upgraded to a suite.

    I liked everything.

    8.3

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