Room was very stuffy, window didn't have a screen on it so we couldn't leave open (bugs)... lobby was air-conditioned but rooms are not? Silly thought but our twin room didn't have the "Edwardian" stripes on the back wall...felt like it wasn't as cared for as what we saw on the internet pics. The clerk at night behaved as if we inconvenienced her with questions. Was a perception...she was not overtly rude, but was a bit cold in sharp contrast to day-clerk...was told she is not familiar with area or was new... If Dennis could summarize his contributions with a highlighted map or a printout of what he says to people (20min long spiel) could really benefit other guests when he's not there... he is amazing. WiFi was non-existent in the twin room, could not connect. Connected perfectly in the lobby. Too bad.
Location is perfect. Right on the public transportation line...very close to Grove/Hayes, Mission, and Castro. Restaurants within 8min walk. Bed was incredibly comfortable. Dennis the day-clerk was a WEALTH of information, very helpful, and seemed exceedingly happy to offer it. Great water pressure, nice spacious bathroom. Plenty of towels. They let us keep our luggage at checkout, easily picked up later. Convenient w Taxi.