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Newest reviews for Belmond El Encanto

  • Pauline
      United Kingdom
    August 12, 2014

    Everything. We wanted a few days of relaxation after travelling and the was the epitome of that. Staff were excellent. The two bungalows we were allocated, which had been upgraded, were all you could ask for. It was our daughter's anniversary whilst we were there and the little touches like a handwritten note, champagne, chocolate dessert and heart shaped arrangement of candles at the entrance to their bungalow, were all lovely and added to making the stay memorable.

    As previously stated by others, absolutely nothing.

    10

  • Barbara
      United States of America
    August 11, 2014

    Staff was the very best I have ever encountered. Bungalow was beautifully appointed with every welcoming comfort, food was magnificent. Grounds were perfect.

    10

  • Aalya
      United Arab Emirates
    August 7, 2014

    The bungalow has awesome decor and they have very clean and comfortable bed. In addition to the greenery surrounding the bungalow. The staff were very friendly and professional. Food was excellent.

    Nothing

    10

  • Tracy
      United States of America
    August 3, 2014

    We stayed at El Encanto for my birthday and at the end of our pacific coast highway road trip. The service and staff were both exceptional. There was a beautiful chocolate birthday desert and hand written message waiting in the room when we got there which was a really nice touch. The property is just beautiful and our bungalow was both quiet and private. The staff at the spa were professional and friendly and we had a great massage. I highly recommend the hotel, especially for a special occasion.

    10

  • Anonymous
      United States of America
    July 23, 2014

    Everything, except ants.

    Ants in the room

    9.6

  • Anonymous
      United States of America
    July 12, 2014

    Very polite staff - Grounds well kept - Bungalow had very nice qualities.

    Restaurant/ room service prices - No jacuzzi -

    9.2

  • Donald
      Australia
    July 10, 2014

    Clean and luxurious resort The simple touches that take it to the next level The great facilities and areas onsite Romantic Quiet and secluded location

    10

  • Anonymous
      United States of America
    July 3, 2014

    Staff who act as if they are doing you a favor to serve ir respond to your questions.

    9.6

  • Evert
      Netherlands
    June 28, 2014

    In winter we Will try to remember our days in El Encanto!

    10

  • Aldon
      United States of America
    June 26, 2014

    loved this property! the room, food, staff, met every expectation The grounds were beautiful and maintained beyond

    nothing

    10

  • Anonymous
      United States of America
    June 17, 2014

    Fabulous property is all respects.

    10

  • Paul
      Australia
    June 15, 2014

    we liked the location the aspect and view, this is the only place we would stay if visiting St Barbara.

    8.8

  • Susan
      United States of America
    May 25, 2014

    Beautiful environment, tastefully renovated, small size, friendly staff.

    Need to bump up the service level a notch to get an A + - just more experience I believe. Food is good but not great however the location and views make up for a lot.

    8.8

  • Anonymous
      China
    May 23, 2014

    excellent!

    10

  • Marilyn
      United Kingdom
    May 21, 2014

    Loved our room and the layout of the complex. Beautiful flowers, walkways, walled garden. Lovely pool area. Views from the terrace was stunning, peaceful location perfect. We had dinner one night and the food and service was outstanding.

    Breakfast was a la carte only and the service was poor - not generous portions and v. expensive!

    8.8

  • Robert
      United States of America
    May 19, 2014

    Everything

    Nothing

    10

  • Thomas
      United Kingdom
    May 4, 2014

    Great location and views. The staff were all amazing!!!! Marco was particularly brilliant. You will know what I mean when you meet him ;-)

    Food was very nice but a bit pricey. You are paying for the views.

    10

  • Glen
      United States of America
    April 29, 2014

    The setting is gorgeous, the accommodations were very nice (small but nice), the food in the restaurant was quite good. It was particularly pleasant to be out in the open air area. The front desk staff were outstanding.

    The dinning staff were very cordial but slow (the kitchen?) & sometimes we had to ask for something two or even three times. Not often but occasionally.

    8.8

  • I-joen
      United States of America
    April 18, 2014

    The view was superb and the atmosphere extraordinary.

    9.6

  • Nick
      United States of America
    April 15, 2014

    Amazing service. The best service I have ever received at any 5 star hotel or restaurant. Will go back to this place every time I go back to Santa Barbara.

    A little pricy. But, the service we received made it easier to pay the enormous price tag.

    9.2

  • Brett
      United States of America
    April 3, 2014

    This hotel is amazing! The bungalow we stayed in had a huge porch and it was very secluded. The beds we extremely comfortable and the bathroom heated floors were awesome! The grounds are gorgeous and has so many beautiful trees and plants with a panoramic view of the city and ocean. We had breakfast at the restaurant and it was the best experience ever. We shared the huevos rancheros, eggs benedict and nutella and banana French toast. Everything amazing including the view and the staff. We will definitely be back. We loved it!!!

    9.6

  • Ronald
      United Kingdom
    March 30, 2014

    Wonderful resturant and food

    10

  • Seth
      United States of America
    March 26, 2014

    Location. Valet Parking Attendants able to park car without getting into an accident. Our stay was all downhill from there.

    Was told the room I had confirmed with a fireplace was not available. Four hours later, after a series of disasters with TV & DVD, was switched to another room which -- lo and behold! Had a fireplace. Hotel Manager, a Ms. Kelly Canizaro, lied about the room with a fireplace not being available. Upon checkout, Ms. Canizaro said to me, "Your Debit Card will NOT be charged for the room. My Debit Card HAS been charged for the room. Yet another lie by Ms. Canizaro.

    5.8

  • Andrew
      United States of America
    March 25, 2014

    Beautiful rooms,facilities and grounds, very comfortable and quiet. Staff is friendly and courteous, but...

    Level of service doesn't match price or quality of facilities. Total lack of attention to detail and follow-through. For example; when we entered room, pull-out sofa was open and made up even though there were only two of us. I asked bellman for ice bucket, it never came. No morning paper was delivered although they asked us what we preferred. My girlfriend was addressed as Mrs "X" even though hotel asked for and i provided her name and status before i arrived. Very pricey room service breakfast was mediocre at best.

    8.3

  • Timothy
      United States of America
    March 14, 2014

    Wonderful location and facility. Hotel and staff were top notch.

    Nothing !

    10

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