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Newest reviews for Universal Palms Hotel

  • Maggie
      United States of America
    September 9, 2014

    no place to eat,if you did not have a car to go any place.i had to ask who delivers.


  • Anonymous
      United States of America
    September 8, 2014

    very quiet,nice bar and restaurant inside the hotel. Waffle house less than 500 feet away form the parking lot.


  • Kevin
      United States of America
    August 31, 2014

    A/C was cold a good thing

    My room had no bathroom mirror My Matress was the hardest matress I ever slept on Internet kept losing signal No premium channels Remote control had no channel options


  • Anonymous
    August 25, 2014

    Big clean rooms. Big parking lot. Two double beds in the room and hot water works perfect.

    Outside the room it looks dirty and old. Good for traveler that will not hang out inside the hotel.


  • Lusekelo
    August 11, 2014

    customer care was excellent

    GYM was very small


  • Anonymous
    August 7, 2014

    The pool was nice. Internet access was good. Staff were friendly. Mini golf was cool.

    The mattress and pillows. Place needed a handyman to go around and fix things also a clean of the outside areas eg pool and pavement.


  • Alan
      United States of America
    August 6, 2014

    attractive common areas and services offered

    matress in room needed to be updated.


  • Suzette
      United States of America
    July 27, 2014

    I like the suit it is very nice

    The pool is only for growth kids, It would be great if there have, a part for small kids one is only 2 to 3 foots


  • Aleksander
      United States of America
    July 20, 2014


    Great stuff. But hallways that leads to the rooms is outdoors. Room was clean, nonsmoking, but outside my door, people were smoking all night. Told the staff, but no results. I smelled smoke the entire night. Train is a nightmare, also... Every 5 min. :((


  • Gary
      United States of America
    July 16, 2014

    Good Customer Service from all the staff

    The beach was not to close to the hotel.


  • Kendra
    July 9, 2014

    Love the clean room and the fact that the lobby looks like the pictures which advertise the hotel. The bar & grill is classy, high speed free wifi and parking is free.

    The hotel is near the train tracks so it was a bit annoying as the train passed early hours in the morning and throughout the night. The female staff was extremely unprofessional and didn't acknowledge us while at the front desk attempting to ask questions about stores.


  • Anonymous
      United States of America
    July 1, 2014

    The customer service was good. Maritxza was very helpful during the check out process. The maintenance staff responded in a timely fashion when notified by front desk of a minor leak coming from the upstairs room.

    The outside looked unkept but we did see maintenance staff working on the grounds and painting going on that shows work was being done to update the overall appearance which was good.


  • Julie
      United States of America
    June 15, 2014

    The beautiful hotel and the friendly customer service!


  • Kimberly
      United States of America
    May 29, 2014

    I liked most of everything

    I dislike the train noise


  • Anonymous
      United States of America
    May 27, 2014

    It was a nice visit for the money, I would stay here again.


  • Julian
      United States of America
    May 25, 2014

    Bar/restaurant staff was excellent; Cindy, Lauren, and Renada. Had every meal on menu; each meal was very good and were large portions.

    Room service could have been better. Several times coffee and toilet paper were forgotten. Returned to the room one evening and door had been left open several inches all day after cleaning.


  • Jetty
      United States of America
    May 23, 2014

    I ike everything of the hotel


  • Anonymous
      United States of America
    May 21, 2014

    The Staff was friendly

    False advertisement, Cold water, and Non-flushing toilet.


  • Charles
      United States of America
    May 14, 2014

    carpet was worn pretty bad


  • Zena
      United Kingdom
    May 14, 2014

    Perfect location for the port.

    Lady on desk not very friendly at all.rooms not ready on time,made to wait.


  • Frances
      United States of America
    May 6, 2014

    Stairwells are run down.


  • Ronald
      United States of America
    May 2, 2014

    The room itself was good, spacious and well appointed.

    Arrived at the hotel at 2:50pm. Was told the room was not ready and check in time wasn't till 3pm. Got our room at 5:30pm. Was told by the staff that check in starts at 3pm but that doesn't mean it will be by 3pm. Absolutely no leeway on checkout time.


  • Anonymous
      United States of America
    April 27, 2014

    The stuff was excellent they were all right there whenever you need them check in was amazing Jeff an Danielle made the check in so easy an pleasant they answer every question I had they made every effort to give me exactly what I asked for pool view to room number I would definitely say stay here


  • Federico
      United States of America
    April 23, 2014

    I did not like marixsa she was not helfull and the manager the same the water pressure on toilet poor beds noissy train sucks


  • Anonymous
      United States of America
    April 21, 2014

    Very bad


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