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Embassy Suites Cleveland-Rockside
5800 Rockside Woods Boulevard, Independence, OH 44131 – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 24 at 1:32 PM from the United States.
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11 properties in Independence
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37 verified reviews
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Embassy Suites Cleveland-Rockside's staff speak: English
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Fitness Center, Indoor Pool, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu
WiFi is available in all areas and charges apply.
Free! Free public parking is available on site (reservation is not needed).
Room Service, Airport Shuttle, Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 18 years stay free of charge when using existing beds.
Free! Any additional older children or adults stay free of charge when using existing beds.
Free! One older child or adult stays free of charge in an extra bed.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Embassy Suites Cleveland-Rockside accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 37 reviews
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The suites GREAT breakfast GREAT managers reception
Queen beds would have been better than doubles
Everything was top quality and the employees were the best.
Manager reception and breakfast
No wifi. You had to pay extra for it. Beds were small.
The hotel is clean. Rooms were very comfortable. Staff is friendly and very helpful. Food is excellent, most hotel restaurants do not have very good food.
It was near anything, we had to drive any where ewe went.
The only good things I can say are, the front staff were very understanding and very helpful and breakfast was great.
I checked in at 3:30pm and I still had to stand around for an extra 25 mins as they still had to prep my room. I get to my room and go to the bedroom just to check everything out, I look at the pillows and there's a face full of makeup on the pillow and the others still had drool marks and yellow stains. I take the pillows down to the front desk and room service brings more pillows, same issues dirty nasty" clean" pillows yet again. So then I call down instead of going down a 2ed time, he comes to the room with an attitude and wet pillows as if he pulled them out of the dryer to soon... I've had it I called to the front again and just told them about the issues... 2ed issue I get ready to give my kids a bath and the tub is clogged and black stuff is floating all around the tub, ewwwwwwww so I called to the front and complained they moved me to another room which was so much better then my 1st... so I don't know if it was the cleaning crew on that floor but I will never step foot in that hotel again.
Housekeeping, happy hour wait staff, maintenance, and laundry room
the day staff(front desk). Upon arrival I was given a room that had dirty dishes and laundry in front of the door we had to move it to the side just to get I into our room, I was told the people who take care of that were not there yet???????? then as with an, I was disturbing them again attitude maintenance(who was very nice) had to come fix the bathroom sink as it would not drain. The front desk day staff was the worst we waited for the staff that arrived after 8. To handle all our needs, we had to stay an extra night a waited til they arrived to book the next day.
Staff at front desk were very pleasant and informative. Breakfast staff were pleasant also. Great location right off exit.
Hotel staff lost control of their hotel to children, lots of them. Myself and two friends could not enjoy the swimming pool due to at least 50 + kids in the pool, jumping over our heads to get in the pool. They used the safety rings and poles for their enjoyment. We couldn't enjoyed the jacuzzi because kids used it for a swimming pool also while splashing and kicking water everywhere and believe it or not some parents were present while this was going on. We decided to leave the pool area and go to our room. It took awhile for the elevators to come because children were having a race with the 3 elevators. We decided to relax in our room until dinner but that got interrupted also. Kids were running around the hotel hallways being very noisy and bumping the walls. When we stepped outside of our hotel room to see what was going on, a tall male security guard wearing black leather gloves came along looking very upset. We asked him if he needed any assisrance and his responce to us was rude when we were only offering to stop the running children on the 8th floor. We decided to leave the hotel and returned after 11:00 pm when the children aren't permitted to roam the hotel without their parents. Thank God we were only booked for one night. The parents should be ashamed of themselves for allowing their children to display that they have no home training or etiquette. Kathy C. Pittsburgh
Room and breakfast
Pool was a little cold. Hot tub jets didn't work
Easy on, easy off freeway. Close to Downtown, we went to Rock& Roll Hall of Fame. Breakfast and Happy Hour were great!
Can't think of anything...
The bed is comfortable.Every stuff is clean.I like it!
This is an elegant hotel, yet the atmosphere is casual & friendly. The complimentary happy hour was a wonderful welcome & my Mom was impressed. We stayed for dinner & loved it. We will return again. Thank you!
What's not to like?
We loved the managers cocktail hour and free breakfast. The hotel was very clean and the staff was pleasant and helpful.
The place was clean, good service. The variety with breakfast choices that been offered.
No shampoo was available in the room; I had to ask for it. After midnight, we were not allowed to stay in the lobby to chat as business partner needed to finalize discussion.
Nice staff and an easy airport pick up. All in all a decent place to stay
Its old and feels dated with its old décor and carpets but its not enough to put me off going again. Guys you need to make the WIFI free in this day and age its expected as there are other hotels that include this!
Everything about the room, the staff, and the amenities were top shelf.
Nickel & diming customers with paying for internet access. A true 4-star hotel does not do that.
Breakfeast in morning.
Room was a little dark.
The staff were very friendly! I was staying there because I had an appointment at the Cleveland Clinic and was very stressed! On arrival (have no idea what his name was but I can tell you I checked in on 9/2 around 6 PM, so you can check schedules) the the desk clerk was very helpful, friendly, and answered so many of our questions about the traffic in the AM! He was very helpful and made us feel right at home! Great guy! I attended the "manager's reception" and the staff were all friendly and welcoming as was the staff at breakfast:) Whomever does the hiring should be commended for hiring friendly people:)
I was completely satisfied! I am not a high maintenance traveler who complains about the pillows being to soft!:) I found everything just as it should be:)
value service location
Excellent breakfast! Very convenient and quick.Worth the trip! Staff was friendly and competent. Hotel nicely laid out and easy to navigate. Loved the atrium! Beds and room decor very comfortable and clean. Would recommend to friends or family anytime they visit the Cleveland area.
Only complaint would be, as a smoker had to go outside.
Very friendly staff. Very welcoming.
Beds are very soft. If you have back problems keep looking.
flexibility of check in and check out times continental breakfast
a maid knocked on our door at 9am when we were told we didn't have to check out till 12 had to life the door to lock the dead bolt
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