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Show map Embassy Suites Crystal City - National Airport

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Newest reviews for Embassy Suites Crystal City - National Airport

  • Kate
      United States of America
    August 27, 2014

    Everything was excellent and exceeded our expectations. The hotel was clean,nice and inviting. The breakfast was excellent and was more then we expected. The shuttle service was a great amenity too.I would definitely stay at an Embassy Suites the next time I travel.

    10

  • Yesmil
      United States of America
    July 13, 2014

    everything

    10

  • William
      United States of America
    July 13, 2014

    No free wifi for hh mbrs.. I received free wifi at other embassy suites

    8.8

  • David
      United States of America
    July 8, 2014

    New renovation.

    10

  • Anonymous
      United States of America
    July 6, 2014

    Check in staff were courteous, professional and helpful. Some of the cleaning staff was rude and unfriendly.

    Having to pay an ADDITIONAL $26 A DAY (!) just to park in THEIR garage! The room did not appear to have been thoroughly cleaned prior to our arrival. We found baby powder on the bed and the carpet did not appear to have been thoroughly vacuumed. To their credit, the parking fee was waived when we complained about the other issues.

    5

  • Larry
      United States of America
    June 30, 2014

    We really enjoyed our stay. The staff were fantastic ! After a busy day of sightseeing, we were always greeted by the front desk staff and they asked about our day. This really meant a lot to us. They helped us find places such as a church to attend on Sunday! The shuttle service was valuable .

    The only problem we had was that our taxi driver could not find the hotel. We had the address of 1300 Jefferson Davis Hwy but apparently there is a different street address.

    10

  • Karla
      United States of America
    June 26, 2014

    Great stay. Only one issue with maid service opening door without knocking at 8:30am on our departure morning alarming my daughter who was asleep in pull out.

    7.5

  • Chris
      Australia
    June 3, 2014

    Drinks and nibbles free between 5:30 and 7:30pm

    Pool only open between 4pm and 10pm

    9.6

  • Theresa
      United States of America
    May 23, 2014

    Full breakfast. Even though a lot of construction in lobby staff helpful and good signage

    10

  • Patricia
      United States of America
    May 1, 2014

    I like the shuttle service. It makes it convenient for travelers.

    I don't like having to pay for wi-fi. This should be free.

    7.5

  • Paul
      United States of America
    April 17, 2014

    Room size

    Construction noise was horrible especially after taking red eye flight and needing to sleep on arrival. No notice of construction when making reservation otherwise would have never booked room--your site must take some responsibility in notifying guests of disruptive construction that went on for hours from arrival to late afternoon

    8.8

  • Anonymous
      United States of America
    March 28, 2014

    I would expect internet access as a complimentary service in a full-service hotel like Embassy Suites.

    9.6

  • Bonnie
      United States of America
    March 26, 2014

    shuttle...location

    we have stayed at embassy suites before and love them...this one was under construction remodel...the hot tub was not working...was not what we were used to in an Embassy Suites. I think the rates should have been less due to the inconvience...as customers, we should not have to pay the price as if it were not under construction...the atmosphere is just not the same.

    6.3

  • Eunice
      United States of America
    March 25, 2014

    Shuttle service to airport and local restaurants. Spacious rooms

    7.9

  • Mary
      United States of America
    March 1, 2014

    directions do not correspond to GPS and that is a problem

    9.5

  • Anonymous
      United States of America
    February 25, 2014

    excellent breakfast. Helpful staff, including phone calls re lost toy.

    Restaurant not so good for the money.

    8.3

  • Blanca
      United States of America
    January 30, 2014

    We absolutely loved the treatment from the staff. It was our first stay in a hotel and they made the experience wonderful.

    Though the room was amazing the view was gorgeous, what bothered us was the bed being shoved in the corner. It was too cold to go out even though the mall was close so having the bed in the corner made it uncomfortable to stay in the hotel. We were always wondering if us talking or watching movies and tossing and turning in the bed would disturb our neighbors. The head board was also loose and when you sat on the bed, it automatically hit the wall. If a bed is well framed and placed differently, then it makes for a more comfortable experience. I will give them props though for their originality on the placement; it just wasn't very well thought through.

    9.6

  • Jacki
      United States of America
    January 28, 2014

    Everything! They even allowed me to stay an extra night in the same room because my flight was canceled due to a snow storm. The staff was so nice!

    9.6

  • Abbas
      Saudi Arabia
    January 19, 2014

    Living area os quite conveniente & practicak, Business center facilities & breakfast variety.

    Paying a charge to use wifi services

    8.8

  • Katherine
      United States of America
    January 10, 2014

    Staff is great, room svc, cocktaill hour and breakfast is wonderful

    Hotel is outdated, which isnt ab issue, but at 30/nite for parking, I shouldnt see any issues with parking garage. The shower had hair and residue from previous tenant shaving on the wall.

    7.1

  • Rolla
      Saudi Arabia
    December 23, 2013

    Staff were very friendly, breakfast was very nice, hotel is very cosy, we were travelling as transit from DCA airport so it was great location Shuttle service was excellent either to near shopping or airport. Room size was okay

    Furniture in the room was bit outdated. Still clean, but you feel the age, especially the carpet

    8.3

  • Anonymous
      United States of America
    December 20, 2013

    good manager

    7.5

  • Michael
      United States of America
    December 8, 2013

    Excellent

    10

  • Anonymous
      United States of America
    December 2, 2013

    The staff was most helpful. We needed 2 rooms, and were given 2 adjacent rooms even though during booking they were in different areas. Also, breakfast was very good.

    10

  • Kathleen
      United States of America
    November 2, 2013

    Suite was very comfortable for 3 adults, and we all enjoyed the complimentary breakfast and evening reception. Front desk was very helpful. Having a shuttle service was great, and location to the metro was perfect.

    10

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