I love Embassy Suites because of the awesome breakfast and inside
scenery. We've always been pleased with the dfw Airport location
asks expected the same at this San Antonio location, but we were wrong.
The location is in a deserted parking lot. From check in, the customer
service was dull, nonchalant, and had thenough attitude of "I'd
rather not be at work". The facility wasn't as clean, the
service took 2 or 3 times of asking before you'd receive a pillow
and etc. Upon entrance, the room had some large crumbs, hairs on the
bathroom floor, and other small droppings here and there that made you
feel as if the room was not properly cleaned. The staff would eat in
front of you and was just too down right unprofessional.
As usual, the breakfast selection, although less than our normal Embassy
Suite locations, was good. The beds and pillows provided a good sleep,
and you get a nice space and overall value for your money.