눉After having booked online on a Friday and driving 2 days to this Hotel, they had no idea where my confirmation was in their reservation system upon my arrival. It was a little un-nerving to have to deal with this situation. I had to call Bookings.com so they could fax over their confirmation to them. Luckily this Hotel still had availability. Apparently the back office staff didn't process this ahead of time before my arrival. It took about 20 minutes with the front desk manager to clear things up. The front desk manager got it resolved but seemed at a loss for words to even apologize. After driving 2 days to get to this location, the thought of having to try to find another Hotel in the area was very unsettling, considering the end of summer was near & many travelers were still vacationing before school starts again & many other Hotels in the area were booked. I communicated our check in experience to the morning front desk manager the next day. She was kind enough to offer a discounted rate on our bill, which by the way was ONLY a 6.7% reduction off the total price we stayed for 3 nights. Granted, we arrived during a heat wave this area of the Pacific Northwest was experiencing, but our room wasn't capable of keeping very cool. Because of their central air handling system, our room was only able to cool to about 73 degrees, despite the thermostat being set to its lowest setting. Our refrigerated cooler inside of our suite only cooled to about 54 degrees. This is barely cold enough to keep drinks cold. The maintenance staff said they were booked, so there was no other available cooler to change it out. We considered a room move, but we declined when we learned they offered a room on the 2nd floor above the restaurant kitchen. It was hard to imagine how much hotter that room might have become with all the kitchen equipment generating all that heat.
눇Embassy suites, at this location, had a good breakfast as to be expected with the Embassy chain hotels. The complimentary drinks/snacks in the early evening was also very nice. Overall, we were pleased with the food amenities. The suite size was also nice and spacious for a family of 4. Our kids enjoyed the pool as well.