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Show map Emerald Island Resort by Legacy - Kissimmee

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Newest reviews for Emerald Island Resort by Legacy - Kissimmee

  • Daniel
      United States of America
    September 17, 2013

    Close to Disney parks and area attractions. Large home was great for accommodating our group of 6. House was beautiful, just needed some paint and a few new furnishings to make it up to date.

    House at 2608 Emerald Island Blvd had a few bugs, both alive and dead. Common for Fla. The jacuzzi did not work, the outdoor screen door from the patio to back yard was broken at the bottom, thus allowing tons of flies on the screened in patio. The downstairs bath had hair in the shower..a bit gross. We had to wash all dishes, silverware and glasses in dishwasher before using due to the "crud" in them. But probably the most disturbing thing for us was when we found a receipt of some sort, from Emerald Island, that showed the same door code that we had from a few months prior for a different person. Not sure how they do the lockbox codes on their houses, but it was scary to think that a prior guest could come to the front and unlock the house cause they had the same code we did. Not sure if we will return. Oh, one final thing. There was a major Language barrier between the office staff and myself, due to them not being able to speak English well. Their home base/corp office is in Brazil and I am not intending this to sound racial, but one phone conversation took over 10 minutes just to get the lockbox code.

    7.1

  • Julie
      United Kingdom
    July 25, 2013

    Good location. Staff in reception very helpful and accommodating. Liked location.

    There were a few points regarding the villa and its facilities which I have provided feedback on directly to the managing agent, Legacy. Happy to provide a copy if required. Didn't like that a didn't automatically get an update about location and process for key collection, only happened when I chased. Disappointed that the club house had no shower facilities available. Would not recommend this particular villa.

    6.5

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