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Score from 771 reviews Good 7.9/10

Newest reviews for Empress Hotel

  • Michael
      United States of America
    September 15, 2014

    Great staff. Great location. Very clean hotel.

    9.6

  • Wen
      China
    August 16, 2014

    Excellent staff !

    8.8

  • Una
      United States of America
    August 7, 2014

    Cosy comfortable bed after jet lagged travel. Friendly staff.

    The congestion in the breakfast room! Lots of confusion even with the staff member present. Children milling around.... back and forward undecided.

    9.2

  • Chuandong
      China
    August 7, 2014

    You need to pay much attention to every item in the credit card bill after leaving this hotel.....

    4.6

  • Linda
      United States of America
    August 5, 2014

    Location and convenience.

    Lobby and breakfast patio especially need and upgrade. Patio furniture was very basic and not very comfortable. Cement floors looked dirty, but mainly because they were unfinished. A little decor would make this room much more inviting.

    8.3

  • Gem
      United States of America
    July 31, 2014

    Personnel were exceptional

    Getting locked out of my room twice during a 9 day stay

    8.8

  • Ainat
      Israel
    July 27, 2014

    it's quite and close to the beach very nice place

    8.8

  • Sadith
      United States of America
    July 23, 2014

    Everything. Excellent staff, the ambiance at the Manhattan bar is wonderful.

    9.2

  • Anonymous
      United States of America
    July 8, 2014

    Noise. Hotel staff was very noisy in the mornings.

    7.1

  • Susan
      United States of America
    July 7, 2014

    Friendly and accomodating staff; great location; comfortable beds

    The breakfast is not on a par with Holiday Inn and Best Western. Also, it gets very crowded in the breakfast room because the coffee and food are all on one wall, and people are having trouble getting in. I saw a young boy accidentally bump into a man causing his hot coffee to spill. This has to be changed by moving the breakfast room to a larger area or separating the food and beverage into two or more separate sections. Also, the internet connection is poor on the higher floors. The staff was very accomodating to me to move me from the 5th floor to the 2nd when I complained about it

    8.8

  • Andrew
      United States of America
    July 5, 2014

    Location, walking distance to beach, restaurants and shopping

    Parking fees

    10

  • Adrian
      Singapore
    June 30, 2014

    Great location, walking distance to the cove, short driving distance to all the theme parks. Lots of good restaurants and shops around. Quiet area, almost guaranteed a good night's sleep.

    Parking only by valet, and they automatically charge $18/day to your bill. Wasn't notified when valet took my car. Saw some cheaper day parking nearby after that.

    7.9

  • T
      United States of America
    June 20, 2014

    Everything. We will stay there again.

    Leaky shower stall.

    9.2

  • Josefina
      United States of America
    June 1, 2014

    very nice, friendly and clean hotel. very good location.

    10

  • Anonymous
      United States of America
    May 27, 2014

    Very nice location, lots to see and do.

    Cost too much

    7.9

  • Michael
      New Zealand
    May 27, 2014

    Very nice rooms. The restaurant in the hotel is fabulous.you can walk everywhere. Will be back.

    Nonthing

    9.6

  • Lisa
      United States of America
    May 6, 2014

    Close to everything

    Hotel room could of been cleaner

    5.8

  • Christer
      Sweden
    May 5, 2014

    The Staff, the room and the location

    Breakfast was a bit uninteresting

    9.6

  • Anonymous
      United States of America
    April 17, 2014

    Staff and location

    Room was above the front door and was noisy. The bed was too small for a queen.

    9.2

  • Or
      Israel
    April 9, 2014

    We got to the hotel for our honeymoon, spent there two nights and we wish we could've stayed more! Great room, welcoming staff in a quiet environment in the beautiful la jolla

    That we had to leave so soon

    10

  • Jodi
      United States of America
    April 8, 2014

    Fantastic location to walk all around La Jolla. We parked at the hotel on Friday and didn't need our car until Sunday.

    9.2

  • Anonymous
      United States of America
    January 28, 2014

    Super friendly front desk staff...especially Don who connected us with a local driver, Frank. Frank couldn't have been nicer. He took us up to the Torrey Pines reserve and dropped us off so that we could hike around for a couple of hours, beautiful! When we called , he was back in 10 minutes. Another day he dropped us off down in San Diego for a whale watch and was right there at the agreed upon pick up time. Back at the Empress, the room was nice (maybe a bit dated) and very clean! Breakfast on the second floor was a great way to start the day! Hotel is in a fantastic location everything is within a short walk! Would definitely go back! Afternoon cookies at the front desk and a basket of fresh fruit added bonuses!

    9.2

  • Melanie
      New Zealand
    January 26, 2014

    Our stay at the hotel was great! We enjoyed the handy location to the beach and shops. Rooms were clean and service was excellent. On the day of our departure we forgot out money and passports in the safe. We panicked and rang the hotel on our way to the airport. The hotel manager offered to jump into her car immediately and deliver our passports to us. She even refused to take money for her kindness. We were more than grateful since we nearly missed our flight due to our forgetfulness. Thank you, Empress Hotel, we will be back!

    10

  • Dennis
      United States of America
    January 10, 2014

    Perfect location super friendly front desk personnel and a beautiful spacious room with very nice large shower and all with a breakfast included. Very impressed.

    10

  • Anonymous
      United States of America
    January 4, 2014

    The hotel is well located, right in the middle of La Jolla village, close to shops and restaurants, and a short walk to the ocean. Room was quiet and clean; bathroom quite spacious. Decent continental breakfast. Can't beat it for the price!

    Only street parking, with the necessity of moving the car now and then (this is if you don't opt for the $18/day valet service). It worked out for us, as we were out and about frequently anyway.

    10

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