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Show map EPIC Miami, a Kimpton Hotel

Customers who viewed EPIC Miami, a Kimpton Hotel also viewed:

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Newest reviews for EPIC Miami, a Kimpton Hotel

  • George
      United Kingdom
    September 2, 2014

    Porters, waiters and bar men etc were very helpful, unlike the main counter staff

    Main counter staff very unhelpful, we were made to feel very uneasy by the main counter staff, the Area 31 counter staff, Link bar staff and pool staff.

    5.4

  • Vince
      United States of America
    August 24, 2014

    It just a great stay for the area My view was great and I received the type of room that I requested And service was excellent

    10

  • Allan
      Aruba
    August 24, 2014

    The overall experience

    9.2

  • Jasmin
      United States of America
    August 1, 2014

    Everyone was so helpful and made us feel so important. Definitely staying here next time I'm in town. I literally was telling someone about this place tonight!!

    So petty but not enough washcloths

    10

  • Mary
      Nigeria
    July 31, 2014

    The door service men very smart and helpful.

    Long time to clean the rooms.

    7.1

  • Patricia
      United States of America
    July 28, 2014

    The people , was very kind

    9.6

  • Anonymous
      United States of America
    July 7, 2014

    Everything!!! Decor location room was awesome staff view service

    10

  • Jwm
      Netherlands
    July 6, 2014

    Location for business purposes

    7.1

  • Michelle
      United States of America
    June 21, 2014

    Everything!!!! The property was Grand, more importantly the Team was Exceptional.

    10

  • Brian
      United States of America
    June 19, 2014

    - Friendly staff - Great location - Amazing restaurants on property - Comfortable rooms

    - That internet was not included in room rate

    9.6

  • Augustus
      United Kingdom
    June 3, 2014

    24 hour gym and location was best. It's a good hotel, but there is nothing epic about it - it's memorable for all the wrong reasons. Will certainly be making mention to Epic Hotel in an upcoming travel piece on Miami

    1. Having secured 2pm check out 2 days before leaving - on morning beginning after 11am and 1pm four members of staff knocked and disturbed, once while getting into the shower to ask when I was leaving. On the 4th occasion, the rude and belligerent house keeping staff kept asking when I was leaving inspite, at first explaining 2pm and I had already been asked 3 times already. So, so rude I had to slam the door shut in the end as she kept repesting the question. 2. Also early on 4th morning was woken by a rabble of a family with screaming kids and even louder parents. I could still clearly hear the entire 1 hour episode while my head was burried deep into two thick pillows The hotel need to sort out sound cancelling better rooms before I consider returning. 3. Long wait at check in and check out - on each of two occasions when complained to staff, was just fobbed off with stock uncaring, with wry smile response. Staff seemed quite use to hearing such complaints

    6.3

  • Ron
      United States of America
    May 29, 2014

    Staff and feeling of place was just great overall!

    10

  • Rory
      Trinidad and Tobago
    May 25, 2014

    Location.

    Poor room cleanliness. No changing of bedsheets in over a week and no vacuuming of the room. The carpet and draperies were old and unclean. Poor sound-proofing of rooms. In-room dining food quality was mediocre but very expensive.

    6.7

  • Adam
      United States of America
    May 20, 2014

    We had a beautiful view facing the view! Absolutely beautiful.

    It was kind of a pain in the butt to get to the actual hotel. Area 31 restaurant, in the hotel, had excellent food but poor in quantity.

    9.6

  • Kevin
      Belgium
    May 20, 2014

    Everything was perfect!! This hotel is a reason to stay in Miami. Extremely friendly (and styling might I add) staff, impecable rooms and did I mention the friendly staff!!!

    To be fussy, the food in the hotel restaurant is a tad expensive. Good quality, but expensive, even for that quality.

    10

  • Ross
      United Kingdom
    May 12, 2014

    I felt that the staff were exceptionally friendly and always happy to help. In particular - Gene in consierge! Great guy and an asset to the hotel. When in the Club Lounge - Gene made us feel extremely welcome and took care of our every need. I cannot thank him enough for all he did!

    We were provided with early check-in, which was great. However, we were not advised re the club guest status, thus missed a full day of club lounge access. It was only when I enquired about the club status ( a full day after arrival ) did I realise that we had paid for access. Annoyinlgy, I had paid for breakfast, lunch and drinks when I could have enjoyed all of this in the comfort of the club lounge.

    9.6

  • Albert
      United States of America
    May 5, 2014

    Awesome location!

    9.2

  • Anonymous
      Netherlands
    April 12, 2014

    Fabulous breakfast buffet

    Mess with the cars in front of the hotel

    8.3

  • Anonymous
      United Kingdom
    April 9, 2014

    Our room was spacious and classy, the staff were helpful and friendly. There's free coffee in the mornings after breakfast in reception and free win before dinner, which is a nice touch! It has a great location. We didn't try the restaurants.

    The valet parking service was awful, the worst we've ever experienced.

    9.2

  • Julia
      United States of America
    January 28, 2014

    Liked accommodations. Everyone friendly inviting. Would stay again!

    Need more staff at front desk

    9.2

  • John
      United States of America
    January 26, 2014

    Staff was fabulous and attentive. Facilities were in top shape.

    9.6

  • Christine
      United States of America
    January 14, 2014

    Booking.com was great and I'm glad I had my reservation on my ipad.

    I've had trouble with the Kimpton before - I have an intouch membership which they do not honor. Luckily I had my BOOKING.com reservation.When we arrived they "did not have us in the system"

    10

  • James
      United States of America
    January 6, 2014

    Very nice hotel, great location. I really enjoyed the club level and our room was very nice - great views of the Bay.

    Price per night steep.

    9.6

  • Anonymous
      Russia
    January 6, 2014

    Design oh hotel and staff hospitality were impressive.

    Cleaners - every day they forgot to put soap, etc., so I had to call when something was missed. Dust on the furniture. Curtains and towels were with hole from cigarettes, or just holes. Area 31 looked as a canteen, not restaurant, same applied to lunch menu and quality of food.

    6.3

  • Khalid
      Saudi Arabia
    January 6, 2014

    Location, location, location

    Valet parking takes for ever to bring your car, but you can call earlier to bring it up. Service at the pool was poor and my wife wasn't happy and was disappointed

    8.3

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