Hotels forget that no matter how much money they spend on their facilities, their contact point with the public is the front desk clerk, who, in my case, seemed to be having a bad day. I was received with the same efficient and courtesy that you get from a nice traffic officer (" license and registration, please"). When I started to walk in the wrong direction with my heavy bags, this person just let me go until I got lost in the wrong side of the building, instead of telling me where I should go. When you are tired these sorts of things go a long way. She should learn from the cleaning/maintenance ladies, who were helpful, smiling and friendly. Better yet, trade jobs with them. Despite how nice this place was, this is what I remember, to prove that in business, personal contact with the customer goes a long ways (or not). But I am willing to say this was a fluke, everybody has a bad day.
This is a new facility and it shows. It is modern, well decorated and elegant, the room are very large, elegant and comfortable, everything is top notch. Really nice lobby/breakfast area as well, good breakfast selections. Some of the nicest people were the cleaning and maintenance staff, who suggested I move my motorcycle in front of the main entrance as protection for the big storm that was approaching.